Cherry Trail xubuntu 18.04.3 rt5651 sound problem

[Erkan ÜNLÜTÜRK]

no sound !

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: pulseaudio 1:11.1-1ubuntu7.2
ProcVersionSignature: Ubuntu 5.0.0-36.39~18.04.1-generic 5.0.21
Uname: Linux 5.0.0-36-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC1', '/dev/snd/pcmC1D2p', '/dev/snd/pcmC1D1p', '/dev/snd/pcmC1D0p', '/dev/snd/controlC0', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: XFCE
Date: Thu Nov 21 13:27:58 2019
InstallationDate: Installed on 2019-11-20 (0 days ago)
InstallationMedia: Xubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
ProcEnviron:
 LANGUAGE=tr
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=tr_TR.UTF-8
 SHELL=/bin/bash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/06/2017
dmi.bios.version: LC-BI-14-Y116CR210-424-B
dmi.board.asset.tag: Default string
dmi.board.name: Cherry Trail CR
dmi.board.vendor: AMI Corporation
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.version: Default string
dmi.modalias: dmi:bvn:bvrLC-BI-14-Y116CR210-424-B:bd12/06/2017:svnI-LifeDigitalTechnologiesLLC:pnZEDAIRTES:pvrDefaultstring:rvnAMICorporation:rnCherryTrailCR:rvrDefaultstring:cvn:ct10:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: ZED AIR TES
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: I-Life Digital Technologies LLC

[Daniel van Vugt (vanvugt)]

Most likely the cause is:

PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.

Please look in /var/crash and tell us if there are any crash files. Please also run:

  ps auxw | grep pulse

and tell us what it says.

[Daniel van Vugt (vanvugt)]

Please also:

1. Reboot

2. Verify sound is NOT working.

3. Run: journalctl -b0 > journal.txt

4. Attach the file 'journal.txt' here.

[Erkan ÜNLÜTÜRK (erkan-unluturk)]

var/crash folder is empty

output:

erkan@unluturk:~$ ps auxw | grep pulse
erkan 1417 0.8 1.7 1557368 33520 ? Sl 13:56 0:00 /usr/lib/x86_64-linux-gnu/xfce4/panel/wrapper-2.0 /usr/lib/x86_64-linux-gnu/xfce4/panel/plugins/libpulseaudio-plugin.so 9 10485799 pulseaudio PulseAudio Eklentisi PulseAudio ses sisteminin ses yüksekliğini ayarlayın
erkan 2104 0.0 0.0 23416 1088 pts/0 S+ 13:57 0:00 grep --color=auto pulse
erkan@unluturk:~$

[Daniel van Vugt (vanvugt)]

Thanks. It looks like pulseaudio is being limited by a recurring kernel error:

Ara 09 14:05:29 unluturk kernel: Audio Port: ASoC: no backend DAIs enabled for Audio Port
Ara 09 14:05:29 unluturk kernel: Audio Port: ASoC: no backend DAIs enabled for Audio Port
Ara 09 14:05:29 unluturk kernel: Audio Port: ASoC: no backend DAIs enabled for Audio Port
Ara 09 14:05:29 unluturk kernel: Audio Port: ASoC: no backend DAIs enabled for Audio Port
Ara 09 14:05:29 unluturk kernel: Audio Port: ASoC: no backend DAIs enabled for Audio Port
Ara 09 14:05:29 unluturk kernel: Audio Port: ASoC: no backend DAIs enabled for Audio Port
Ara 09 14:05:29 unluturk pulseaudio[2075]: [pulseaudio] module-alsa-card.c: Failed to find a working profile.
Ara 09 14:05:29 unluturk kernel: Audio Port: ASoC: no backend DAIs enabled for Audio Port
Ara 09 14:05:29 unluturk pulseaudio[2075]: [pulseaudio] module.c: Failed to load module "module-alsa-card" (argument: "device_id="0" name="platform-bytcr_rt5651" card_name="alsa_card.platform-bytcr_rt5651" namereg_fail=false tsched=yes fixed_latency_range=no ignore_dB=no deferred_volume=yes use_ucm=yes card_properties="module-udev-detect.discovered=1""): initialization failed.

[Daniel van Vugt (vanvugt)]

I think we closed bug 1816429 too soon so let's use that...