[chtmax98090 - chtmax98090, playback] Cannot get sound at all

[Mutatina Charles Mwombeki]

just downloaded and upgraded to ubuntu 18.04 and now i cannot get sound at all im using acer chromebook cb3-111 bay trail with intel processor

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: pulseaudio 1:11.1-1ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-39.42-generic 4.15.18
Uname: Linux 4.15.0-39-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: mutta255 1262 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sat Nov 17 11:39:20 2018
InstallationDate: Installed on 2018-11-16 (0 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: Built-in Audio - HDA Intel PCH
Title: [chtmax98090 - chtmax98090, playback] Pulseaudio fails to detect card
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/03/2017
dmi.bios.vendor: coreboot
dmi.chassis.type: 3
dmi.chassis.vendor: GOOGLE
dmi.modalias: dmi:bvncoreboot:bvr:bd12/03/2017:svnGOOGLE:pnGnawty:pvr1.0:cvnGOOGLE:ct3:cvr:
dmi.product.name: Gnawty
dmi.product.version: 1.0
dmi.sys.vendor: GOOGLE

[Daniel van Vugt (vanvugt)]

Can you please try headphones, to see if the problem is just with the speakers?

Please also run this command:

  dpkg -l > allpackages.txt

and send us the resulting 'allpackages.txt'.

[Mutatina Charles Mwombeki (mutta255)]

thank you for your reply

On Mon, 19 Nov 2018 at 06:15, Daniel van Vugt <email address hidden>
wrote:

> Can you please try headphones, to see if the problem is just with the
> speakers?
>
> Please also run this command:
>
> dpkg -l > allpackages.txt
>
> and send us the resulting 'allpackages.txt'.
>
>
> ** Changed in: pulseaudio (Ubuntu)
> Status: New => Incomplete
>
> ** Summary changed:
>
> - [chtmax98090 - chtmax98090, playback] Pulseaudio fails to detect card
> + [chtmax98090 - chtmax98090, playback] Cannot get sound at all
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1803810
>
> Title:
> [chtmax98090 - chtmax98090, playback] Cannot get sound at all
>
> Status in pulseaudio package in Ubuntu:
> Incomplete
>
> Bug description:
> just downloaded and upgraded to ubuntu 18.04 and now i cannot get
> sound at all im using acer chromebook cb3-111 bay trail with intel
> processor
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: pulseaudio 1:11.1-1ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-39.42-generic 4.15.18
> Uname: Linux 4.15.0-39-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.5
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: mutta255 1262 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Nov 17 11:39:20 2018
> InstallationDate: Installed on 2018-11-16 (0 days ago)
> InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
> (20180725)
> SourcePackage: pulseaudio
> Symptom: audio
> Symptom_Card: Built-in Audio - HDA Intel PCH
> Title: [chtmax98090 - chtmax98090, playback] Pulseaudio fails to detect
> card
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 12/03/2017
> dmi.bios.vendor: coreboot
> dmi.chassis.type: 3
> dmi.chassis.vendor: GOOGLE
> dmi.modalias:
> dmi:bvncoreboot:bvr:bd12/03/2017:svnGOOGLE:pnGnawty:pvr1.0:cvnGOOGLE:ct3:cvr:
> dmi.product.name: Gnawty
> dmi.product.version: 1.0
> dmi.sys.vendor: GOOGLE
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1803810/+subscriptions
>