Ubuntu 18.10 and ASUS ZenBook Flip Q536FD integrated Speakers not sounds

[Natanael]

Bluetooth and HDMI sound it is ok, but the integrated speakers not sounds.

Distro:
Description: Ubuntu 18.10
Release: 18.10

Info:
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

hwinfo --sound
18: PCI 1f.3: 0403 Audio device
  [Created at pci.378]
  Unique ID: nS1_.sos2QFV32t3
  SysFS ID: /devices/pci0000:00/0000:00:1f.3
  SysFS BusID: 0000:00:1f.3
  Hardware Class: sound
  Model: "Intel Audio device"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x9dc8
  SubVendor: pci 0x1043 "ASUSTeK Computer Inc."
  SubDevice: pci 0x1481
  Revision: 0x30
  Driver: "snd_hda_intel"
  Driver Modules: "snd_hda_intel"
  Memory Range: 0xb4218000-0xb421bfff (rw,non-prefetchable)
  Memory Range: 0xb4100000-0xb41fffff (rw,non-prefetchable)
  IRQ: 140 (1419 events)
  Module Alias: "pci:v00008086d00009DC8sv00001043sd00001481bc04sc03i80"
  Driver Info #0:
    Driver Status: snd_hda_intel is active
    Driver Activation Cmd: "modprobe snd_hda_intel"
  Driver Info #1:
    Driver Status: snd_soc_skl is active
    Driver Activation Cmd: "modprobe snd_soc_skl"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: natanael 2115 F.... pulseaudio
 /dev/snd/pcmC0D0p: natanael 2115 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.10
InstallationDate: Installed on 2018-11-08 (4 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
NonfreeKernelModules: nvidia_modeset nvidia
Package: pulseaudio 1:12.2-0ubuntu4
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
Tags: cosmic
Uname: Linux 4.18.0-11-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/24/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: Q536FD.203
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: Q536FD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrQ536FD.203:bd08/24/2018:svnASUSTeKCOMPUTERINC.:pnZenBookQ536FD_Q536FD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnQ536FD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:
dmi.product.family: ZenBook Flip
dmi.product.name: ZenBook Q536FD_Q536FD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Daniel van Vugt (vanvugt)]

Please run this command to automatically send more system information:

  apport-collect 1803016

Please also run this command:

  dpkg -l > allpackages.txt

and attach the resulting file 'allpackages.txt'.

[Natanael (natanael-calderon-gmail)]

apport information

[Natanael (natanael-calderon-gmail)]

apport information

[Natanael (natanael-calderon-gmail)]

apport information

[Natanael (natanael-calderon-gmail)]

apport information

[Natanael (natanael-calderon-gmail)]

apport information

[Natanael (natanael-calderon-gmail)]

apport information

[Natanael (natanael-calderon-gmail)]

Hello any update ?

[David Goodman (goodguy1369)]

I have the same issue. And progress on this bug?

[Daniel van Vugt (vanvugt)]

The next step would be to report the problem to the PulseAudio developers here:

  https://gitlab.freedesktop.org/groups/pulseaudio/-/issues

and then tell us the new bug ID.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 18.10 (cosmic) reached end-of-life on July 18, 2019.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.