Sound only from laptop subwoofer, not left or right speaker

Bug #1690786 reported by George Dobson
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
pulseaudio (Ubuntu)
New
Undecided
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Bug Description

Ubuntu release: 16.04

Package version: 1:8.0-0ubuntu3.2

Expected: Audio to play from all speakers as normal.

What happened instead: Audio is only delivered via subwoofer. Left and right speakers are not detected.

On Asus G750, Sound is delivered only from the subwoofer on the under-side of the laptop.
The top speakers are ignored and subwoofer sound is distorted as it is not meant to be the primary sound delivery.

Changing any settings results in total loss of audio, including changes to etc/pulse/daemon.conf

In Sound settings, left and right speakers show up under test, but sound from both plays from the subwoofer. Subwoofer therefore seems to be being detected as the left and right speakers.

tags: added: xenial
tags: added: subwoofer
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