[Satellite M115, Realtek ALC861-VD, Green Headphone Out, Front] No sound at all
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
pulseaudio (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
I recently installed Ubuntu 14.04.4 LTS on this old laptop for my daughter to use. There are two audio issues, however. The OS doesn't appear to find the speaker on the laptop, so no sound plays them. While there is sound through the headphones, it is so low as to be inaudible.
I've worked through some of the sound troubleshooting guide, but run into issues with it as well. The very first command suggested to run "killall pulseaudio; rm -r ~/.config/pulse/* ; rm -r ~/.pulse*" returns the outout:
pulseaudio(1616): Operation not permitted
rm: cannot remove ‘/home/
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: pulseaudio 1:4.0-0ubuntu11.1
ProcVersionSign
Uname: Linux 4.2.0-38-generic i686
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0c: gerald 3518 F...m pulseaudio
/dev/snd/pcmC0D0p: gerald 3518 F...m pulseaudio
/dev/snd/
CurrentDesktop: Unity
Date: Tue Jun 14 10:04:05 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-05-26 (18 days ago)
InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release i386 (20160217.1)
SourcePackage: pulseaudio
Symptom: audio
Symptom_
Symptom_Card: Built-in Audio - HDA ATI SB
Symptom_
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0c: gerald 3518 F...m pulseaudio
/dev/snd/pcmC0D0p: gerald 3518 F...m pulseaudio
/dev/snd/
Symptom_Jack: Green Headphone Out, Front
Symptom_
Symptom_
Symptom_Type: No sound at all
Title: [Satellite M115, Realtek ALC861-VD, Green Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/24/2006
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 1.00
dmi.board.name: SB450
dmi.board.vendor: ATI
dmi.board.version: Rev0.4b
dmi.chassis.
dmi.chassis.type: 1
dmi.chassis.vendor: ATI
dmi.chassis.
dmi.modalias: dmi:bvnPhoenixT
dmi.product.name: Satellite M115
dmi.product.
dmi.sys.vendor: TOSHIBA