[Aspire 5750G, Realtek ID 269, Speaker, Internal] No sound at all

[piyush gautam]

when i play any music player there is no sound.
only seek bar is proceeding.
i tried to unmute all mixer.
but still no sucess.
earlier it was fine but after 2 days my ubuntu sounds gone...
also sound is working fine in my windows 7

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: pulseaudio 1:3.0-0ubuntu6
ProcVersionSignature: Ubuntu 3.8.0-19.29-generic 3.8.8
Uname: Linux 3.8.0-19-generic x86_64
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: piyush 1791 F.... pulseaudio
 /dev/snd/pcmC0D0p: piyush 1791 F...m pulseaudio
Date: Mon Sep 9 18:42:26 2013
InstallationDate: Installed on 2013-04-13 (148 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: pulseaudio
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: piyush 1791 F.... pulseaudio
 /dev/snd/pcmC0D0p: piyush 1791 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: No sound at all
Title: [Aspire 5750G, Realtek ID 269, Speaker, Internal] No sound at all
UpgradeStatus: Upgraded to raring on 2013-09-09 (0 days ago)
dmi.bios.date: 04/25/2011
dmi.bios.vendor: Acer
dmi.bios.version: V1.10
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: JE50_HR
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.10
dmi.modalias: dmi:bvnAcer:bvrV1.10:bd04/25/2011:svnAcer:pnAspire5750G:pvrV1.10:rvnAcer:rnJE50_HR:rvrBaseBoardVersion:cvnAcer:ct10:cvrV1.10:
dmi.product.name: Aspire 5750G
dmi.product.version: V1.10
dmi.sys.vendor: Acer

[Seth Arnold (seth-arnold)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Raymond (superquad-vortex2)]

remove model=generic from alsa-base.conf

Loaded sound module options
!!--------------------------

!!Module: snd_hda_intel
 align_buffer_size : -1
 bdl_pos_adj : 1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 beep_mode : N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
 enable : Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y
 enable_msi : -1
 id : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 index : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 jackpoll_ms : 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 model : generic,(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 patch : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 position_fix : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 power_save : 1
 power_save_controller : Y
 probe_mask : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 probe_only : 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 single_cmd : N
 snoop : Y

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 13.04 (raring) reached end-of-life on January 27, 2014.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test.

[Launchpad Janitor (janitor)]

[Expired for pulseaudio (Ubuntu) because there has been no activity for 60 days.]