Sound no longer coming out of usb headset

[Tim Penhey]

On a recent upgrade (within the last day or so) my logitech headset is no longer getting sound from the sound settings.

"ClearChat Pro USB" is selectable in the Output section of the sound settings, but no sound comes out.

Tested the headset on my precise desktop to confirm that the headset itself still works, and all is good.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: pulseaudio 1:2.1-0ubuntu2
Uname: Linux 3.6.0-030600rc3-generic x86_64
ApportVersion: 2.5.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tim 2159 F.... pulseaudio
 /dev/snd/pcmC0D0c: tim 2159 F...m pulseaudio
Date: Thu Aug 30 14:24:07 2012
SourcePackage: pulseaudio
UpgradeStatus: Upgraded to quantal on 2012-08-03 (26 days ago)
dmi.bios.date: 02/13/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080015
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: MS-1432
dmi.board.vendor: Micro-Star International
dmi.board.version: Ver 1.000
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd02/13/2009:svnMicro-StarInternational:pnPR420:pvrVer1.000:rvnMicro-StarInternational:rnMS-1432:rvrVer1.000:cvnMicro-StarInternational:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: PR420
dmi.product.version: Ver 1.000
dmi.sys.vendor: Micro-Star International

[Raymond (superquad-vortex2)]

does your usb headset support mono playback in addition to th stereo plackback?

   index: 1
 name: <alsa_card.usb-Logitech_Logitech_USB_Headset-00-Headset>
 driver: <module-alsa-card.c>
 owner module: 20
 properties:
  alsa.card = "1"
  alsa.card_name = "Logitech USB Headset"
  alsa.long_card_name = "Logitech Logitech USB Headset at usb-0000:00:1d.2-1, full speed"
  alsa.driver_name = "snd_usb_audio"
  device.bus_path = "pci-0000:00:1d.2-usb-0:1:1.0"
  sysfs.path = "/devices/pci0000:00/0000:00:1d.2/usb7/7-1/7-1:1.0/sound/card1"
  udev.id = "usb-Logitech_Logitech_USB_Headset-00-Headset"
  device.bus = "usb"
  device.vendor.id = "046d"
  device.vendor.name = "Logitech, Inc."
  device.product.id = "0a0b"
  device.product.name = "ClearChat Pro USB"
  device.serial = "Logitech_Logitech_USB_Headset"
  device.form_factor = "headset"
  device.string = "1"
  device.description = "ClearChat Pro USB"
  module-udev-detect.discovered = "1"
  device.icon_name = "audio-headset-usb"
  device.intended_roles = "phone"
 profiles:
  output:analog-mono: Analog Mono Output (priority 100)
  output:analog-mono+input:analog-mono: Analog Mono Duplex (priority 101)
  output:analog-stereo: Analog Stereo Output (priority 6000)
  output:analog-stereo+input:analog-mono: Analog Stereo Output + Analog Mono Input (priority 6001)
  input:analog-mono: Analog Mono Input (priority 1)
  off: Off (priority 0)
 active profile: <output:analog-stereo+input:analog-mono>
 ports:
  analog-output-speaker: Speakers (priority 10000, available: unknown)
   properties:

  analog-input-microphone: Microphone (priority 8700, available: unknown)
   properties:

[Raymond (superquad-vortex2)]

can you post the output of lsusb -vvvv for your usb headset ?

[Tim Penhey (thumper)]

Here you go:

http://paste.ubuntu.com/1177054/

[Tim Penhey (thumper)]

No, selecting the headset in the sound settings wasn't giving any other visual feedback (as it does in precise), no option to choose mono

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Karolis (karolis)]

Same problem after upgrading to Ubuntu 12.10 BETA 1. Headset gets detected, but no sound routed to it.

karolis@m1330:~$ cat /proc/asound/modules
 0 snd_hda_intel
 1 snd_usb_audio

[Karolis (karolis)]

To fix the issue just delete ~/.pulse and restart computer. I did it with my headset plugged in - not sure if it makes a difference.

[André Pirard (a.pirard)]

I'm in a somewhat different case.
I recently upgraded to 12.04, updated to lately, almost now, and the sound no longer comes in (not from the headset but from the microphone). In fact, strangely, the mike works just after a reboot but not after it has been unplugged (and, need I say, replugged). The output is OK.
The device is a 04b4:0307, an ubiquitous chip found in soundcards and, in my case, an USB phone.

I have tested various operating systems on VirtualBox, but Unity is so screen consuming that Ubuntu no longer works on VirtualBox and that I could only carry the tests with LinuxMint.

The results are surprising. It seems that as soon as Ubuntu got busy with Unity stuff it has no longer time to support audio.
They are here with the full lsusb:
http://www.papou.byethost9.com/tmp/1043601.html

[Raymond (superquad-vortex2)]

Default sink name: alsa_output.pci-0000_00_1b.0.iec958-stereo
Default source name: alsa_input.pci-0000_00_1b.0.analog-stereo

[André Pirard (a.pirard)]

Sorry Raymond, does that relate to what I wrote and how can I use it?
If it fixed my problem, this would be a great day in my life !!!
Thanks.

[Susan Cragin (susancragin)]

I have Saucy with all updates, Logitech USB H800 headset. Confirm that sound does not work either in or out.
I think that part of the problem has to do with dbus. The .dbus folder in ~home is registered to root rather than the user.

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 12.10 (quantal) reached end-of-life on May 16, 2014.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test.

[Launchpad Janitor (janitor)]

[Expired for pulseaudio (Ubuntu) because there has been no activity for 60 days.]