Evince is not displaying text in some PDF's

[yaztromo]

Binary package hint: evince

Using hardy, all updated.

Some suppliers send me invoices in PDF form. They always opened ok in Acrobat on Vista. Evince on Hardy seems to be struggling. Command line output from evince shows:

Error: Couldn't find a font for '(unnamed)'
some font thing failed
Error: Couldn't find a font for '(unnamed)'
some font thing failed
Error: Couldn't find a font for '(unnamed)'
some font thing failed
Error: Couldn't find a font for '(unnamed)'
some font thing failed
Error: Couldn't find a font for '(unnamed)'
some font thing failed

The PDF displays blank with only the company logo showing.

I tried installing msttcorefonts but it does not help.

ProblemType: Bug
Architecture: i386
Date: Thu May 8 13:09:54 2008
DistroRelease: Ubuntu 8.04
ExecutablePath: /usr/bin/evince
Package: evince 2.22.1.1-0ubuntu1
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
Uname: Linux 2.6.24-16-generic i686

[arno_b (arno.b)]

Please, post the pdf file.

[Pedro Villavicencio (pedro)]

setting this as incomplete, waiting for the pdf.

[yaztromo (tromo)]

Is there anyway I can email it to one/both of you without posting it publicly. I wouldn't mind normally but it's a company invoice.

Many thanks.

[yaztromo (tromo)]

Also to note, they open in XPDF okay.

[yaztromo (tromo)]

So can I email the PDF to a dev?

[Pedro Villavicencio (pedro)]

you can send it to me to pedro at ubuntu dot com. thanks.

[yaztromo (tromo)]

Emailed you the PDF, thanks a lot Pedro.

[Pedro Villavicencio (pedro)]

right, that's more like a poppler issue and likely a dup one, thanks.

[Sebastien Bacher (seb128)]

could you try if that's still an issue in intrepid?

[yaztromo (tromo)]

I will download intrepid alpha 3 live CD and report back. Thanks.

[yaztromo (tromo)]

Okay. Typing this from the Intrepid CD :)

Still doesn't work I'm afraid. Getting the same helpful error messages:
"
Error: Couldn't find a font for '(unnamed)'
some font thing failed
"

[Sebastien Bacher (seb128)]

could you either send the bug to bugs.freedesktop.org where people writting the software will read it or attach an example to the bug?

[Sebastien Bacher (seb128)]

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.

[Mackenzie Morgan (maco.m)]

Attaching an example PDF that causes this in Jaunty.

[I Craft Crafts (icraftcrafts)]

Hi, I seem to have a similar problem with the pdf files. I work at a Cisco Academy and all our student certificates are in pdf format. The older pdf files used to open fine with evince, but it seems somewhere along the line Cisco is using a newer pdf generator and all it shows is a few lines of text at the bottom of the certificates. xpdf opens it fine but i like to see previews of the pdf. It used to work.

thanks

[I Craft Crafts (icraftcrafts)]

Hi I've posted yesterday, but what i discovered was that if you press control A (to select all) inside a pdf document that does not display text properly, then you can see all the missing Info! hope that helps with the mystery.

[Mackenzie Morgan (maco.m)]

Thanks for the workaround. I switched to Okular for these cases.

[I Craft Crafts (icraftcrafts)]

its woeking properly in jaunty from installation. thanks.

[yaztromo (tromo)]

I'll grab an offending PDF when I'm next at work and test on Jaunty.

[Pedro Villavicencio (pedro)]

pdf is well displayed on karmic, please file a new bug if you have another pdf with similar issues, thanks.

[noremac (roger-the-big-pink-fish)]

pdf's not displaying since 9.10 install. this affects documents which have worked previously as well as new ones.