Landscape will not print properly in Libreoffice calc in ubuntu 13.10

Bug #1247740 reported by caish5
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
cups-filters (Ubuntu)
Incomplete
Low
Unassigned
poppler (Ubuntu)
Fix Released
Low
Unassigned

Bug Description

With a brother MFC-7362n, landscape documents print as a sort of over wide portrait mode. This bug is new in Ubuntu 13.10, 13.04 was fine.

WORKAROUND: Export to PDF and then print that.
---
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
CupsErrorLog:

DistroRelease: Ubuntu 13.10
InstallationDate: Installed on 2012-08-15 (447 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
Lpstat: device for MFC7362N: socket://10.136.169.150:9100
MachineType: Optima WorkPro/MyPC X860 Series
MarkForUpload: True
Package: cups 1.7.0~rc1-0ubuntu5
PackageArchitecture: amd64
Papersize: a4
PpdFiles: MFC7362N: Brother MFC7362N for CUPS
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=a97b302b-ab51-46c9-a629-be381f278843 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=a97b302b-ab51-46c9-a629-be381f278843 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: Upgraded to saucy on 2013-10-30 (7 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 04/05/2007
dmi.bios.vendor: Intel Corp.
dmi.bios.version: CO96510J.86A.5874.2007.0405.2356
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DQ965GF
dmi.board.vendor: Intel Corporation
dmi.board.version: AAD41676-402
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrCO96510J.86A.5874.2007.0405.2356:bd04/05/2007:svnOptima:pnWorkPro/MyPCX860Series:pvr913331:rvnIntelCorporation:rnDQ965GF:rvrAAD41676-402:cvn:ct3:cvr:
dmi.product.name: WorkPro/MyPC X860 Series
dmi.product.version: 913331
dmi.sys.vendor: Optima
mtime.conffile..etc.cups.cupsd.conf: 2013-04-27T14:47:27.216226

Revision history for this message
penalvch (penalvch) wrote :

caish5, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1247740
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in libreoffice (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
tags: added: regression-release saucy
affects: libreoffice (Ubuntu) → cups (Ubuntu)
description: updated
Revision history for this message
caish5 (caish5-hotmail) wrote : BootDmesg.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
caish5 (caish5-hotmail) wrote : CurrentDmesg.txt

apport information

Revision history for this message
caish5 (caish5-hotmail) wrote : Dependencies.txt

apport information

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caish5 (caish5-hotmail) wrote : KernLog.txt

apport information

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caish5 (caish5-hotmail) wrote : Locale.txt

apport information

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caish5 (caish5-hotmail) wrote : Lspci.txt

apport information

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caish5 (caish5-hotmail) wrote : Lsusb.txt

apport information

Revision history for this message
caish5 (caish5-hotmail) wrote : PrintingPackages.txt

apport information

Revision history for this message
caish5 (caish5-hotmail) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
caish5 (caish5-hotmail) wrote : ProcEnviron.txt

apport information

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caish5 (caish5-hotmail) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Bruno (shadrac) wrote :

Hi,

I have the same issue with the printer Brother MFC-J6510DW.

With Ubuntu 13.04 I don't have any problems.

Thanks for your work.

Bruno.

penalvch (penalvch)
Changed in cups (Ubuntu):
importance: Medium → Low
Revision history for this message
caish5 (caish5-hotmail) wrote : Re: [Bug 1247740] Re: Landscape will not print properly in Libreoffice calc in ubuntu 13.10

It's a brother MFC-7362n

On Thu, 2013-11-07 at 03:48 +0000, Christopher M. Penalver wrote:
> caish5, could you please advise on what your printer manufacturer and
> model is?
>
> ** Changed in: cups (Ubuntu)
> Importance: Medium => Low
>

Revision history for this message
penalvch (penalvch) wrote :

caish5, could you please provide the information following https://wiki.ubuntu.com/DebuggingPrintingProblems ?

description: updated
Revision history for this message
caish5 (caish5-hotmail) wrote :
Download full text (6.3 KiB)

avahi-browse -a -v -c -r
Server version: avahi 0.6.31; Host name: Optima.local
E Ifce Prot Name Type Domain
\+ eth0 IPv6 Optima Remote Disk Management local
+ eth0 IPv4 Optima Remote Disk Management local
+ eth0 IPv6 Optima [00:19:d1:71:57:85] Workstation local
+ eth0 IPv4 Optima [00:19:d1:71:57:85] Workstation local
+ eth0 IPv4 Brother MFC-7362N Web Site local
+ eth0 IPv4 Brother MFC-7362N Internet Printer local
+ eth0 IPv4 Brother MFC-7362N UNIX Printer local
+ eth0 IPv4 Brother MFC-7362N PDL Printer local
= eth0 IPv6 Optima Remote Disk Management local
   hostname = [Optima.local]
   address = [fe80::219:d1ff:fe71:5785]
   port = [22]
   txt = []
= eth0 IPv4 Optima Remote Disk Management local
   hostname = [Optima.local]
   address = [10.136.169.151]
   port = [22]
   txt = []
= eth0 IPv6 Optima [00:19:d1:71:57:85] Workstation local
   hostname = [Optima.local]
   address = [fe80::219:d1ff:fe71:5785]
   port = [9]
   txt = []
= eth0 IPv4 Optima [00:19:d1:71:57:85] Workstation local
   hostname = [Optima.local]
   address = [10.136.169.151]
   port = [9]
   txt = []
= eth0 IPv4 Brother MFC-7362N Web Site local
   hostname = [BRN30055C01C8C2.local]
   address = [10.136.169.150]
   port = [80]
   txt = []
= eth0 IPv4 Brother MFC-7362N Internet Printer local
   hostname = [BRN30055C01C8C2.local]
   address = [10.136.169.150]
   port = [631]
   txt = ["TBCP=F" "Transparent=T" "Binary=T" "PaperCustom=T" "Duplex=F" "Copies=T" "Color=F" "usb_MDL=MFC-7362N" "usb_MFG=Brother" "priority=50" "adminurl=http://BRN30055C01C8C2.local./" "product=(Brother MFC-7362N)" "ty=Brother MFC-7362N" "rp=duerqxesz5090" "pdl=application/vnd.brother-hbp" "qtotal=1" "txtvers=1"]
= eth0 IPv4 Brother MFC-7362N UNIX Printer local
   hostname = [BRN30055C01C8C2.local]
   address = [10.136.169.150]
   port = [515]
   txt = ["TBCP=F" "Transparent=T" "Binary=T" "PaperCustom=T" "Duplex=F" "Copies=T" "Color=F" "usb_MDL=MFC-7362N" "usb_MFG=Brother" "priority=75" "adminurl=http://BRN30055C01C8C2.local./" "product=(Brother MFC-7362N)" "ty=Brother MFC-7362N" "rp=duerqxesz5090" "pdl=application/vnd.brother-hbp" "qtotal=1" "txtvers=1"]
= eth0 IPv4 Brother MFC-7362N PDL Printer local
   hostname = [BRN30055C01C8C2.local]
   address = [10.136.169.150]
   port = [9100]
   txt = ["TBCP=T" "Transparent=F" "Binary=T" "PaperCustom=T" "Duplex=F" "Copies=T" "Color=F" "usb_MDL=MFC-7362N" "usb_MFG=Brother" "priority=25" "adminurl=http://BRN30055C01C8C2.local./" "product=(Brother MFC-7362N)" "ty=Brother MFC-7362N" "pdl=application/vnd.brother-hbp" "qtotal=1" "...

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Revision history for this message
caish5 (caish5-hotmail) wrote :
Download full text (3.2 KiB)

avahi-browse -a -v -t -r
Server version: avahi 0.6.31; Host name: Optima.local
E Ifce Prot Name Type Domain
+ eth0 IPv6 Optima Remote Disk Management local
+ eth0 IPv4 Optima Remote Disk Management local
+ eth0 IPv6 Optima [00:19:d1:71:57:85] Workstation local
+ eth0 IPv4 Optima [00:19:d1:71:57:85] Workstation local
+ eth0 IPv4 Brother MFC-7362N Web Site local
+ eth0 IPv4 Brother MFC-7362N Internet Printer local
+ eth0 IPv4 Brother MFC-7362N UNIX Printer local
+ eth0 IPv4 Brother MFC-7362N PDL Printer local
= eth0 IPv6 Optima Remote Disk Management local
   hostname = [Optima.local]
   address = [fe80::219:d1ff:fe71:5785]
   port = [22]
   txt = []
= eth0 IPv4 Optima Remote Disk Management local
   hostname = [Optima.local]
   address = [10.136.169.151]
   port = [22]
   txt = []
= eth0 IPv6 Optima [00:19:d1:71:57:85] Workstation local
   hostname = [Optima.local]
   address = [fe80::219:d1ff:fe71:5785]
   port = [9]
   txt = []
= eth0 IPv4 Optima [00:19:d1:71:57:85] Workstation local
   hostname = [Optima.local]
   address = [10.136.169.151]
   port = [9]
   txt = []
= eth0 IPv4 Brother MFC-7362N Web Site local
   hostname = [BRN30055C01C8C2.local]
   address = [10.136.169.150]
   port = [80]
   txt = []
= eth0 IPv4 Brother MFC-7362N Internet Printer local
   hostname = [BRN30055C01C8C2.local]
   address = [10.136.169.150]
   port = [631]
   txt = ["TBCP=F" "Transparent=T" "Binary=T" "PaperCustom=T" "Duplex=F" "Copies=T" "Color=F" "usb_MDL=MFC-7362N" "usb_MFG=Brother" "priority=50" "adminurl=http://BRN30055C01C8C2.local./" "product=(Brother MFC-7362N)" "ty=Brother MFC-7362N" "rp=duerqxesz5090" "pdl=application/vnd.brother-hbp" "qtotal=1" "txtvers=1"]
= eth0 IPv4 Brother MFC-7362N UNIX Printer local
   hostname = [BRN30055C01C8C2.local]
   address = [10.136.169.150]
   port = [515]
   txt = ["TBCP=F" "Transparent=T" "Binary=T" "PaperCustom=T" "Duplex=F" "Copies=T" "Color=F" "usb_MDL=MFC-7362N" "usb_MFG=Brother" "priority=75" "adminurl=http://BRN30055C01C8C2.local./" "product=(Brother MFC-7362N)" "ty=Brother MFC-7362N" "rp=duerqxesz5090" "pdl=application/vnd.brother-hbp" "qtotal=1" "txtvers=1"]
= eth0 IPv4 Brother MFC-7362N PDL Printer local
   hostname = [BRN30055C01C8C2.local]
   address = [10.136.169.150]
   port = [9100]
   txt = ["TBCP=T" "Transparent=F" "Binary=T" "PaperCustom=T" "Duplex=F" "Copies=T" "Color=F" "usb_MDL=MFC-7362N" "usb_MFG=Brother" "priority=25" "adminurl=http://BRN30055C01C8C2.local./" "product=(Brother MFC-7362N)" "ty=Brother MFC-7362N" "pdl=application/vnd.brother-hbp" "qtotal=1" "t...

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affects: cups (Ubuntu) → cups-filters (Ubuntu)
Changed in poppler (Ubuntu):
status: New → Incomplete
importance: Undecided → Low
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Can be caused by Poppler, I am currently investigating this.

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package poppler - 0.24.3-0ubuntu2

---------------
poppler (0.24.3-0ubuntu2) trusty; urgency=low

  * debian/patches/pdftops-origpagesizes-fixes.diff: Output of "pdftops
    -origpagesizes" was broken, especially PDFs which have a rotation set
    (for example from the pdftopdf from cups-filters) are turned into
    PostScript files without this rotation. This leads to problems with
    Landscape-oriented printouts, especially on mobile devices where only
    Poppler is available and no Ghostscript for doing PDF->PS conversion
    (Red Hat bug #768811, LP: #1243484, LP: #1247740).
 -- Till Kamppeter <email address hidden> Tue, 3 Dec 2013 18:01:33 +0100

Changed in poppler (Ubuntu):
status: Incomplete → Fix Released
Revision history for this message
Hiren (hiren-5) wrote :

same problem here....after upgrading to 13.10...libro is not print in landscape

Revision history for this message
Hiren (hiren-5) wrote :

same problem here....after upgrading to 13.10...libro is not print in landscape ...i am using libro calc sheet and i try to print in landscape it woudnt work.

Revision history for this message
Colin GILLE (colingille) wrote :

poppler has only been upgraded in Ubuntu 14.04, anyway to backport the fix to 13.10 ?

Revision history for this message
penalvch (penalvch) wrote :

Hiren / Congelli501 and anyone else affected by this bug, this is a significant bug in Ubuntu. If you need a fix for the bug in Saucy, please perform as much as possible of the SRU Procedure [1] to bring the need to a developer's attention.

[1]: https://wiki.ubuntu.com/StableReleaseUpdates#Procedure

Revision history for this message
Joshua O'Leary (jmoleary) wrote :

I have this problem in Writer, Impress etc. as well as Calc. Changing the printer output format from PDF to Postscript (level 3 or 2) seems to fix it

Revision history for this message
Joshua O'Leary (jmoleary) wrote :

Why has this bug been marked as a duplicate?! The bug it is supposedly a dup of is marked as fixed, but this issue still remains

Revision history for this message
penalvch (penalvch) wrote :

Joshua O'Leary, one may review why it was marked duplicate towards the bottom right of the page "See full activity log". Despite this, you would want to file a new report, as your problem would be potentially similar symptom, different root cause, especially as you noted the bug still remains for you.

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