Cannot suspend with a USB3 port (HP8540w)

Bug #562484 reported by Gabou on 2010-04-13
This bug affects 10 people
Affects Status Importance Assigned to Milestone
pm-utils (Ubuntu)

Bug Description

Binary package hint: pm-utils

Description: Ubuntu lucid (development branch)
Release: 10.04 (Installed from beta1)
pm-utils: Installed: 1.3.0-1
What I expect: To go in suspend mode
What happened: I see the "user locked" screen, I'm back on my session after entering my password

When I try to suspend the computer on 10.4 beta 2, I see the Login Screen after a few seconds.

Using dmesg -c I see some interesting lines >>>
 pm_op(): usb_dev_suspend+0x0/0x10 returns -2
 Device usb3 failed to suspend: error -2
 Some devices failed to suspend <<<

I have fixed this issue by creating this script
# Fix some issues with USB3

if [ "$1" = "suspend" ]
        modprobe -r xhci

if [ "$1" = "resume" ]
        modprobe xhci

Please note that this script load "xhci" even if not necessary.

I have an HP 8540w, people seams to have similar problems on the Asus N61J Laptop (and probably some other laptops with USB3 ports)

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: pm-utils 1.3.0-1
ProcVersionSignature: Ubuntu 2.6.32-20.30-generic
Uname: Linux 2.6.32-20-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
CheckboxSubmission: 7b40c317966bb3fa11e2c94388e42597
CheckboxSystem: b845c366ea09c60efa3a45c1b5b21525
Date: Tue Apr 13 20:20:04 2010
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta amd64 (20100318)
PackageArchitecture: all
 PATH=(custom, user)
SourcePackage: pm-utils

Gabou (gabriel-public-3) wrote :
Andrew Tipton (kiwidrew) wrote :

I have a Fujitsu SH760, and this issue also affects me. Removing the xhci module allows the suspend to happen, so this is definitely the culprit. Details of my USB3 controller (from lspci -v) are:

20:00.0 USB Controller: NEC Corporation Device 0194 (rev 03) (prog-if 30)
        Subsystem: Fujitsu Limited. Device 1591

20:00.0 0c03: 1033:0194 (rev 03) (prog-if 30)
        Subsystem: 10cf:1591
        Flags: fast devsel, IRQ 19
        Memory at f2200000 (64-bit, non-prefetchable) [size=8K]
        Capabilities: [50] Power Management version 3
        Capabilities: [70] Message Signalled Interrupts: Mask- 64bit+ Queue=0/3 Enable-
        Capabilities: [90] MSI-X: Enable- Mask- TabSize=8
        Capabilities: [a0] Express Endpoint, MSI 00
        Capabilities: [100] Advanced Error Reporting <?>
        Capabilities: [140] Device Serial Number ff-ff-ff-ff-ff-ff-ff-ff
        Capabilities: [150] #18
        Kernel modules: xhci

Adamo Ferro (adamo-ferro) wrote :

Hi all,

same problem on a HP8540p, also for hibernation.
Based on the solution proposed above, I wrote this script that also allows to hibernate:
For instance, I called it

# Fix USB3 suspend and hibernate problems
case $1 in
modprobe -r xhci
modprobe -r xhci
modprobe xhci
modprobe xhci
*) echo "USB3 fix script: wrong argument!"

Remember to give to the script execute rights (
Hope it helps!

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in pm-utils (Ubuntu):
status: New → Confirmed
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