System hangs at splash screen loading dots

Bug #1116630 reported by Maria Gillem on 2013-02-05
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
plymouth (Ubuntu)
Undecided
Unassigned

Bug Description

My system had been up and running without problems until I booted up about 5 days ago and the splash screen hung there with
the dots continuously loading. After 3 mins, I pressed (any) key which booted me into my Ubunto 12.04. Three days ago the machine booted into black screen with boot up selection commands. That day I filed a "me too" bug report for issue #531650. It looked like individual report would do be betterso here we go. I am still pressing any key to get the hanging loading dots in the splash screen to boot into the OS sign-in.

 Ubuntu is the only OS on my Dell OPTIPLEX 760. I'm just a Linux lover with no programing skills - who can figiure her way around
hard or software enough to get by 89% of the time but I'm good at following directions when needed. I understand that apport
will collect the needed information. Thanks!

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: plymouth 0.8.2-2ubuntu31
ProcVersionSignature: Ubuntu 3.2.0-37.58-generic 3.2.35
Uname: Linux 3.2.0-37-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: amd64
Date: Tue Feb 5 15:03:08 2013
DefaultPlymouth: /lib/plymouth/themes/ubuntu-logo/ubuntu-logo.plymouth
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: Dell Inc. OptiPlex 760
MarkForUpload: True
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-37-generic root=UUID=0e34b8b4-4129-462b-9c90-e861a7bac936 ro quiet splash vt.handoff=7
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-37-generic root=UUID=0e34b8b4-4129-462b-9c90-e861a7bac936 ro quiet splash vt.handoff=7
SourcePackage: plymouth
TextPlymouth: /lib/plymouth/themes/ubuntu-text/ubuntu-text.plymouth
UpgradeStatus: Upgraded to precise on 2012-07-17 (202 days ago)
dmi.bios.date: 12/23/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0M858N
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd12/23/2009:svnDellInc.:pnOptiPlex760:pvr:rvnDellInc.:rn0M858N:rvrA01:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 760
dmi.sys.vendor: Dell Inc.

Maria Gillem (ziblick) wrote :
Steve Langasek (vorlon) wrote :

Is this problem reproducible if you boot without the 'splash' commandline option - or if you boot in rescue mode?

If not, it will be nearly impossible to debug this.

Download full text (3.4 KiB)

Thank you for your time Steve, please bear with me and define "reproducible"
for me.
I booted into Ubuntu off the rescue screen a few days ago, don't
know if that says anything helpful.

If I can't debug, will it lead to my system crashing and to avoid that, what
are my options? Sorry, if I require some babysitting!

> Date: Tue, 5 Feb 2013 23:44:04 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 1116630] Re: System hangs at splash screen loading dots
>
> Is this problem reproducible if you boot without the 'splash'
> commandline option - or if you boot in rescue mode?
>
> If not, it will be nearly impossible to debug this.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1116630
>
> Title:
> System hangs at splash screen loading dots
>
> Status in “plymouth” package in Ubuntu:
> New
>
> Bug description:
> My system had been up and running without problems until I booted up about 5 days ago and the splash screen hung there with
> the dots continuously loading. After 3 mins, I pressed (any) key which booted me into my Ubunto 12.04. Three days ago the machine booted into black screen with boot up selection commands. That day I filed a "me too" bug report for issue #531650. It looked like individual report would do be betterso here we go. I am still pressing any key to get the hanging loading dots in the splash screen to boot into the OS sign-in.
>
> Ubuntu is the only OS on my Dell OPTIPLEX 760. I'm just a Linux lover with no programing skills - who can figiure her way around
> hard or software enough to get by 89% of the time but I'm good at following directions when needed. I understand that apport
> will collect the needed information. Thanks!
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: plymouth 0.8.2-2ubuntu31
> ProcVersionSignature: Ubuntu 3.2.0-37.58-generic 3.2.35
> Uname: Linux 3.2.0-37-generic x86_64
> NonfreeKernelModules: fglrx
> ApportVersion: 2.0.1-0ubuntu17.1
> Architecture: amd64
> Date: Tue Feb 5 15:03:08 2013
> DefaultPlymouth: /lib/plymouth/themes/ubuntu-logo/ubuntu-logo.plymouth
> InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
> MachineType: Dell Inc. OptiPlex 760
> MarkForUpload: True
> ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-37-generic root=UUID=0e34b8b4-4129-462b-9c90-e861a7bac936 ro quiet splash vt.handoff=7
> ProcEnviron:
> TERM=xterm
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 VESA VGA
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-37-generic root=UUID=0e34b8b4-4129-462b-9c90-e861a7bac936 ro quiet splash vt.handoff=7
> SourcePackage: plymouth
> TextPlymouth: /lib/plymouth/themes/ubuntu-text/ubuntu-text.plymouth
> UpgradeStatus: Upgraded to precise on 2012-07-17 (202 days ago)
> dmi.bios.date: 12/23/2009
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A06
> dmi.board.name: 0M858N
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A01
> dmi.chassis.type: 6
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias: dmi:bvnDellInc.:bvrA06:...

Read more...

Steve Langasek (vorlon) wrote :

On Wed, Feb 06, 2013 at 06:01:35PM -0000, Maria Gillem wrote:

> Thank you for your time Steve, please bear with me and define
> "reproducible" for me.

The question is: if you boot the system without the plymouth splash screen,
can you still recreate this bug at boot time.

> I booted into Ubuntu off the rescue screen a few days ago, don't
> know if that says anything helpful.

Ok, so it sounds like the bug is not reproducible.

> If I can't debug, will it lead to my system crashing and to avoid that,
> what are my options?

It's unlikely to cause any system crashes once you've finished booting.
Probably there is a buggy optional service package installed on your system
which is waiting on the keyboard and blocking the boot when it shouldn't.
If you have the console-tools or console-common package installed, you might
be seeing bug #881079:

  https://bugs.launchpad.net/ubuntu/+source/console-tools/+bug/881079

Changed in plymouth (Ubuntu):
status: New → Incomplete
Maria Gillem (ziblick) wrote :
Download full text (4.2 KiB)

Steve, I believe your are right about a service package causing problems
being that downloads were going on regularly before the issue.

I searched for packages and found "Linux console & font utilities" console
tools. I'm not certain of the necessity of that program can you instruct
me on whether I should remove it or not? Thanks!

> Date: Thu, 7 Feb 2013 00:19:21 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: Re: [Bug 1116630] Re: System hangs at splash screen loading dots
>
> On Wed, Feb 06, 2013 at 06:01:35PM -0000, Maria Gillem wrote:
>
> > Thank you for your time Steve, please bear with me and define
> > "reproducible" for me.
>
> The question is: if you boot the system without the plymouth splash screen,
> can you still recreate this bug at boot time.
>
> > I booted into Ubuntu off the rescue screen a few days ago, don't
> > know if that says anything helpful.
>
> Ok, so it sounds like the bug is not reproducible.
>
> > If I can't debug, will it lead to my system crashing and to avoid that,
> > what are my options?
>
> It's unlikely to cause any system crashes once you've finished booting.
> Probably there is a buggy optional service package installed on your system
> which is waiting on the keyboard and blocking the boot when it shouldn't.
> If you have the console-tools or console-common package installed, you might
> be seeing bug #881079:
>
> https://bugs.launchpad.net/ubuntu/+source/console-tools/+bug/881079
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1116630
>
> Title:
> System hangs at splash screen loading dots
>
> Status in “plymouth” package in Ubuntu:
> Incomplete
>
> Bug description:
> My system had been up and running without problems until I booted up about 5 days ago and the splash screen hung there with
> the dots continuously loading. After 3 mins, I pressed (any) key which booted me into my Ubunto 12.04. Three days ago the machine booted into black screen with boot up selection commands. That day I filed a "me too" bug report for issue #531650. It looked like individual report would do be betterso here we go. I am still pressing any key to get the hanging loading dots in the splash screen to boot into the OS sign-in.
>
> Ubuntu is the only OS on my Dell OPTIPLEX 760. I'm just a Linux lover with no programing skills - who can figiure her way around
> hard or software enough to get by 89% of the time but I'm good at following directions when needed. I understand that apport
> will collect the needed information. Thanks!
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: plymouth 0.8.2-2ubuntu31
> ProcVersionSignature: Ubuntu 3.2.0-37.58-generic 3.2.35
> Uname: Linux 3.2.0-37-generic x86_64
> NonfreeKernelModules: fglrx
> ApportVersion: 2.0.1-0ubuntu17.1
> Architecture: amd64
> Date: Tue Feb 5 15:03:08 2013
> DefaultPlymouth: /lib/plymouth/themes/ubuntu-logo/ubuntu-logo.plymouth
> InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
> MachineType: Dell Inc. OptiPlex 760
> MarkForUpload: True
> ProcCmdLine: ...

Read more...

Steve Langasek (vorlon) wrote :

On Thu, Feb 07, 2013 at 08:51:48PM -0000, Maria Gillem wrote:
> I searched for packages and found "Linux console & font utilities" console
> tools. I'm not certain of the necessity of that program can you instruct
> me on whether I should remove it or not? Thanks!

If you have that package installed, then yes, you should remove it. It does
cause boot-time bugs like this, and is only needed for users with very
specific requirements for the Linux console - mostly related to Russian
language input, which I'm guessing is not why you have the package
installed.

Maria Gillem (ziblick) wrote :
Download full text (3.8 KiB)

Removal of that console-tool resulted in a successful boot up. When you
mentioned Russian language tools, I knew exactly when that recommended
update appeared. I thought that I unchecked it but obviously not. Sorry,
about any stupid questions but they often get me right to what I need to
know.

Thanks, for all your help Steve!

> Date: Thu, 7 Feb 2013 21:24:03 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: Re: [Bug 1116630] Re: System hangs at splash screen loading dots
>
> On Thu, Feb 07, 2013 at 08:51:48PM -0000, Maria Gillem wrote:
> > I searched for packages and found "Linux console & font utilities" console
> > tools. I'm not certain of the necessity of that program can you instruct
> > me on whether I should remove it or not? Thanks!
>
> If you have that package installed, then yes, you should remove it. It does
> cause boot-time bugs like this, and is only needed for users with very
> specific requirements for the Linux console - mostly related to Russian
> language input, which I'm guessing is not why you have the package
> installed.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1116630
>
> Title:
> System hangs at splash screen loading dots
>
> Status in “plymouth” package in Ubuntu:
> Incomplete
>
> Bug description:
> My system had been up and running without problems until I booted up about 5 days ago and the splash screen hung there with
> the dots continuously loading. After 3 mins, I pressed (any) key which booted me into my Ubunto 12.04. Three days ago the machine booted into black screen with boot up selection commands. That day I filed a "me too" bug report for issue #531650. It looked like individual report would do be betterso here we go. I am still pressing any key to get the hanging loading dots in the splash screen to boot into the OS sign-in.
>
> Ubuntu is the only OS on my Dell OPTIPLEX 760. I'm just a Linux lover with no programing skills - who can figiure her way around
> hard or software enough to get by 89% of the time but I'm good at following directions when needed. I understand that apport
> will collect the needed information. Thanks!
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: plymouth 0.8.2-2ubuntu31
> ProcVersionSignature: Ubuntu 3.2.0-37.58-generic 3.2.35
> Uname: Linux 3.2.0-37-generic x86_64
> NonfreeKernelModules: fglrx
> ApportVersion: 2.0.1-0ubuntu17.1
> Architecture: amd64
> Date: Tue Feb 5 15:03:08 2013
> DefaultPlymouth: /lib/plymouth/themes/ubuntu-logo/ubuntu-logo.plymouth
> InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
> MachineType: Dell Inc. OptiPlex 760
> MarkForUpload: True
> ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-37-generic root=UUID=0e34b8b4-4129-462b-9c90-e861a7bac936 ro quiet splash vt.handoff=7
> ProcEnviron:
> TERM=xterm
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 VESA VGA
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-37-generic root=UUID=0e34b8b4-4129-462b-9c90-e861a7bac936 ro quiet splash vt.handoff=7
> Sourc...

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