AIM account "Connection can't be established" error
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
| Adium |
New
|
Unknown
|
||
| BitlBee |
Confirmed
|
Undecided
|
Unassigned | |
| Pidgin |
New
|
Unknown
|
||
| Telepathy Haze |
New
|
Undecided
|
Unassigned | |
| empathy (Ubuntu) |
Undecided
|
Unassigned | ||
| pidgin (Ubuntu) |
Undecided
|
Unassigned |
Bug Description
starting today, getting red box with "Connection can't be established" for my AIM account
debug logs show SSL Cert error:
Chain is VALID
Checking for a CA with DN=OU=Class 3 Public Primary Certification Authority,
Also checking for a CA with DN=OU=Class 3 Public Primary Certification Authority,
haze_notify_
haze_notify_
haze_notify_
Failed to verify certificate for api.screenname.
Connection error on 0x1532d40 (reason: 0 description: Error requesting https:/
connecting using pidgin works fine.
ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.1.5-1ubuntu1
ProcVersionSign
Uname: Linux 3.0.0-9-generic x86_64
Architecture: amd64
Date: Mon Aug 22 13:42:56 2011
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Release Candidate amd64 (20100419.1)
ProcEnviron:
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: Upgraded to oneiric on 2011-07-13 (40 days ago)
Joe Barnett (thejoe) wrote : | #1 |
Joe Barnett (thejoe) wrote : | #2 |
Launchpad Janitor (janitor) wrote : | #3 |
Status changed to 'Confirmed' because the bug affects multiple users.
Changed in empathy (Ubuntu): | |
status: | New → Confirmed |
David Krieg (david.a.krieg) wrote : | #4 |
After reading bug #828756, I do not believe this is the same bug. Also, since it had a fix released late last month and I have the version of the packages supposed to contain the fix, I feel like it is a separate issue, perhaps isolated to the haze plugin.
Mari (piratemari) wrote : | #5 |
Same as the above user - I think they are different bugs. I do NOT have the issue in bug #828756, with "connection is untrusted" warning dialogues. However, as of two days ago (I have had Oneric installed for over a week now) it says "connection cannot be established" when I try to connect to AIM, and notification popups continually ask for my password (which I have confirmed as working, and not being typed wrong).
Ian Sharum (typerextreme) wrote : | #6 |
Last night empathy kept saying "disconnected - status is set to offline", when it wasn't. Today, it says "connection can't be established".
Ross Patterson (rossp) wrote : | #7 |
I see this same error using bitlbee-libpurple so I think the issue is in libpurple. See also http://
Daniel Llewellyn (diddledan) wrote : | #8 |
This bug is still present in the 12.04 beta1 version of empathy.
Bilal Shahid (s9iper1) wrote : | #9 |
tell me your latest empathy and ubuntu version ?
Changed in empathy (Ubuntu): | |
status: | Confirmed → Incomplete |
Joe Barnett (thejoe) wrote : | #10 |
still seeing this with latest 12.04 package (empathy 3.3.5)
when it happens, can usually get it to connect by killing telepathy-haze and reconnecting a bunch of times, but sometimes takes longer than others.
Changed in empathy (Ubuntu): | |
status: | Incomplete → Confirmed |
Bilal Shahid (s9iper1) wrote : | #11 |
attach the mission control log with the bug ?
you can get it from the help ==> debug menu
and dont confirm your own bug.
Changed in empathy (Ubuntu): | |
status: | Confirmed → Incomplete |
Changed in adium: | |
status: | Unknown → New |
Joe Barnett (thejoe) wrote : | #12 |
re-confirming with the info you requested, as initially confirmed by launchpad janitor, as well as Daniel Llewellyn's comment
mission control log:
mcd-DEBUG: 03/13/2012 09:43:57.248704: mcd_connection_
mcd-DEBUG: 03/13/2012 09:43:57.248794: _mcd_connection
mcd-DEBUG: 03/13/2012 09:43:57.248850: _mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.248939: _mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.248986: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249032: _mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249075: _mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249121: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249186: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249456: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249557: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249630: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249716: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249799: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.249870: emit_property_
mcd-DEBUG: 03/13/2012 09:43:57.250060: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.250138: _mcd_connection
mcd-DEBUG: 03/13/2012 09:43:57.250207: _mcd_connection
mcd-DEBUG: 03/13/2012 09:43:57.250282: _mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.250349: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.250417: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.254750: request_
mcd-DEBUG: 03/13/2012 09:43:57.255469: _mcd_connection
mcd-DEBUG: 03/13/2012 09:43:57.255562: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.255649: mcd_account_
mcd-DEBUG: 03/13/2012 09:43:57.256467: on_connection_
mcd-DEBUG: 03/13/2012 09:43:57.257850: mcd_connection_
mcd-DEBUG: 03/13/2012 09:43:57.257953: presence_
mcd-DEBUG: 03/13/2012 09:43:57.258086: presence_
mcd-DEBUG: 03/13/2012 09:43:57.258223: presence_
mcd-DEBUG: 03/13/2012 09:43:57.258352: presence_
Changed in empathy (Ubuntu): | |
status: | Incomplete → Confirmed |
Bilal Shahid (s9iper1) wrote : | #13 |
thanks for the info.
you can send ot to upstream now. and share the link here
Changed in empathy (Ubuntu): | |
status: | Confirmed → Incomplete |
status: | Incomplete → Confirmed |
Scott Hinton (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1x-launchpad-a811i2i3ytqlsztthjth0svbccw8inm65tmkqp9sarr553j) wrote : | #14 |
Home computer hasnt worked for a while. Work computer was working this morning(3/27/2012) until I ran the latest update and restarted. I'm now getting the same error on my work desktop:
on_connection_
Alexander Hall (compuguy1088) wrote : | #15 |
Having a similar issue with pidgin as well:
¨Unable to validate certificate - The certificate for api.screenname.
Changed in pidgin: | |
status: | Unknown → New |
Launchpad Janitor (janitor) wrote : | #16 |
Status changed to 'Confirmed' because the bug affects multiple users.
Changed in pidgin (Ubuntu): | |
status: | New → Confirmed |
Vova U (uwl) wrote : | #17 |
is it not the same? https:/
Bilal Shahid (s9iper1) wrote : | #18 |
for empathy is will be reported in bugzilla.org
GonzO (gonzo) wrote : | #19 |
Please tell me this'll be fixed for the 12.04 release...?
GonzO (gonzo) wrote : | #20 |
Also: Big thanks to Vova Uralsky, post #17. That worked!
deschmit (deschmit) wrote : | #21 |
post #17 lets me connect, but my buddies no longer show up in my contact list. Know how to fix that?
Changed in bitlbee: | |
status: | New → Confirmed |
Vova U (uwl) wrote : | #22 |
2deschmit: same problem by me, after your buddy just sends you a message you see the contact, im not sure if it's also regression or not, have too few AIM contacts. I'll check this in lucid soon.
Vova U (uwl) wrote : | #23 |
it's a regression, lucid is not affected, we are probably need to open a new bug for this issue
dougtwyman (dltwyman) wrote : | #24 |
same problem for me , 12.04 64bit , the Vova Uralsky, post #17 fix worked ! thanks
Bilal Shahid (s9iper1) wrote : | #25 |
thanks for info plz somebody send this bug to upstream now!
Daniel Llewellyn (diddledan) wrote : | #26 |
empathy in 14.04LTS and 14.10 no longer suffer this issue.
Changed in empathy (Ubuntu): | |
status: | Confirmed → Fix Released |
tags: | added: precise |
possibly related to bug #828756 ?