AIM account "Connection can't be established" error

[Joe Barnett]

starting today, getting red box with "Connection can't be established" for my AIM account

debug logs show SSL Cert error:
Chain is VALID
Checking for a CA with DN=OU=Class 3 Public Primary Certification Authority,O="VeriSign, Inc.",C=US
Also checking for a CA with DN=OU=Class 3 Public Primary Certification Authority,O="VeriSign, Inc.",C=US
haze_notify_message: error: SSL Certificate Error
haze_notify_message: Unable to validate certificate
haze_notify_message: The certificate for api.screenname.aol.com could not be validated. The certificate chain presented is invalid.
Failed to verify certificate for api.screenname.aol.com
Connection error on 0x1532d40 (reason: 0 description: Error requesting https://api.screenname.aol.com/auth/clientLogin: Unable to connect to api.screenname.aol.com: SSL peer presented an invalid certificate)

connecting using pidgin works fine.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.1.5-1ubuntu1
ProcVersionSignature: Ubuntu 3.0.0-9.12-generic 3.0.3
Uname: Linux 3.0.0-9-generic x86_64
Architecture: amd64
Date: Mon Aug 22 13:42:56 2011
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Release Candidate amd64 (20100419.1)
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: Upgraded to oneiric on 2011-07-13 (40 days ago)

[Joe Barnett (thejoe)]

possibly related to bug #828756 ?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[David Krieg (david.a.krieg)]

After reading bug #828756, I do not believe this is the same bug. Also, since it had a fix released late last month and I have the version of the packages supposed to contain the fix, I feel like it is a separate issue, perhaps isolated to the haze plugin.

[Mari (piratemari)]

Same as the above user - I think they are different bugs. I do NOT have the issue in bug #828756, with "connection is untrusted" warning dialogues. However, as of two days ago (I have had Oneric installed for over a week now) it says "connection cannot be established" when I try to connect to AIM, and notification popups continually ask for my password (which I have confirmed as working, and not being typed wrong).

[Ian Sharum (typerextreme)]

Last night empathy kept saying "disconnected - status is set to offline", when it wasn't. Today, it says "connection can't be established".

[Ross Patterson (rossp)]

I see this same error using bitlbee-libpurple so I think the issue is in libpurple. See also http://www.cocoaforge.com/viewtopic.php?f=13&t=23407.

[Daniel Llewellyn (diddledan)]

This bug is still present in the 12.04 beta1 version of empathy.

[Bilal Shahid (s9iper1)]

tell me your latest empathy and ubuntu version ?

[Joe Barnett (thejoe)]

still seeing this with latest 12.04 package (empathy 3.3.5)

when it happens, can usually get it to connect by killing telepathy-haze and reconnecting a bunch of times, but sometimes takes longer than others.

[Bilal Shahid (s9iper1)]

attach the mission control log with the bug ?
 you can get it from the help ==> debug menu
 and dont confirm your own bug.

[Joe Barnett (thejoe)]

re-confirming with the info you requested, as initially confirmed by launchpad janitor, as well as Daniel Llewellyn's comment

mission control log:

mcd-DEBUG: 03/13/2012 09:43:57.248704: mcd_connection_reconnect: 0x15b1b10
mcd-DEBUG: 03/13/2012 09:43:57.248794: _mcd_connection_attempt: called for 0x15b1b10, account haze/aim/JjjoooeeE0
mcd-DEBUG: 03/13/2012 09:43:57.248850: _mcd_account_dup_parameters: called
mcd-DEBUG: 03/13/2012 09:43:57.248939: _mcd_account_set_connection_status: haze/aim/JjjoooeeE0: 1 because 1
mcd-DEBUG: 03/13/2012 09:43:57.248986: mcd_account_freeze_properties: haze/aim/JjjoooeeE0
mcd-DEBUG: 03/13/2012 09:43:57.249032: _mcd_account_set_connection_status: changing connection status from 2 to 1
mcd-DEBUG: 03/13/2012 09:43:57.249075: _mcd_account_set_connection_status: changing connection status reason from 2 to 1
mcd-DEBUG: 03/13/2012 09:43:57.249121: mcd_account_changed_property: called: Connection
mcd-DEBUG: 03/13/2012 09:43:57.249186: mcd_account_changed_property: First changed property
mcd-DEBUG: 03/13/2012 09:43:57.249456: mcd_account_changed_property: called: ConnectionStatus
mcd-DEBUG: 03/13/2012 09:43:57.249557: mcd_account_changed_property: called: ConnectionStatusReason
mcd-DEBUG: 03/13/2012 09:43:57.249630: mcd_account_changed_property: called: ConnectionError
mcd-DEBUG: 03/13/2012 09:43:57.249716: mcd_account_changed_property: called: ConnectionErrorDetails
mcd-DEBUG: 03/13/2012 09:43:57.249799: mcd_account_thaw_properties: haze/aim/JjjoooeeE0
mcd-DEBUG: 03/13/2012 09:43:57.249870: emit_property_changed: called
mcd-DEBUG: 03/13/2012 09:43:57.250060: mcd_account_connection_bind_transport: account haze/aim/JjjoooeeE0 transport remains 0x139ed80
mcd-DEBUG: 03/13/2012 09:43:57.250138: _mcd_connection_connect: called for 0x15b1b10, account haze/aim/JjjoooeeE0
mcd-DEBUG: 03/13/2012 09:43:57.250207: _mcd_connection_connect_with_params: Trying connect account: haze/aim/JjjoooeeE0
mcd-DEBUG: 03/13/2012 09:43:57.250282: _mcd_account_set_connection_status: haze/aim/JjjoooeeE0: 1 because 1
mcd-DEBUG: 03/13/2012 09:43:57.250349: mcd_account_freeze_properties: haze/aim/JjjoooeeE0
mcd-DEBUG: 03/13/2012 09:43:57.250417: mcd_account_thaw_properties: haze/aim/JjjoooeeE0
mcd-DEBUG: 03/13/2012 09:43:57.254750: request_connection_cb: created /org/freedesktop/Telepathy/Connection/haze/aim/JjjoooeeE
mcd-DEBUG: 03/13/2012 09:43:57.255469: _mcd_connection_set_tp_connection: new connection is 0x15df3c0
mcd-DEBUG: 03/13/2012 09:43:57.255562: mcd_account_changed_property: called: Connection
mcd-DEBUG: 03/13/2012 09:43:57.255649: mcd_account_changed_property: First changed property
mcd-DEBUG: 03/13/2012 09:43:57.256467: on_connection_status_changed: status_changed called from tp (2)
mcd-DEBUG: 03/13/2012 09:43:57.257850: mcd_connection_early_get_statuses_cb: /org/freedesktop/Telepathy/Connection/haze/aim/JjjoooeeE: Early Get(Statuses) succeeded
mcd-DEBUG: 03/13/2012 09:43:57.257953: presence_get_statuses_cb: account haze/aim/JjjoooeeE0:
mcd-DEBUG: 03/13/2012 09:43:57.258086: presence_get_statuses_cb: available
mcd-DEBUG: 03/13/2012 09:43:57.258223: presence_get_statuses_cb: busy
mcd-DEBUG: 03/13/2012 09:43:57.258352: presence_get_stat...

[Bilal Shahid (s9iper1)]

thanks for the info.
you can send ot to upstream now. and share the link here

[Scott Hinton (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1x-launchpad-a811i2i3ytqlsztthjth0svbccw8inm65tmkqp9sarr553j)]

Home computer hasnt worked for a while. Work computer was working this morning(3/27/2012) until I ran the latest update and restarted. I'm now getting the same error on my work desktop:

on_connection_ready: got error: Error requesting https://api.screenname.aol.com/auth/clientLogin: Unable to connect to api.screenname.aol.com: SSL peer presented an invalid certificate

[Alexander Hall (compuguy1088)]

Having a similar issue with pidgin as well:

¨Unable to validate certificate - The certificate for api.screenname.aol.com could not be validated. The certificate chain presented is invalid.¨

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Vova U (uwl)]

is it not the same? https://bbs.archlinux.org/viewtopic.php?pid=749693

[Bilal Shahid (s9iper1)]

for empathy is will be reported in bugzilla.org

[GonzO (gonzo)]

Please tell me this'll be fixed for the 12.04 release...?

[GonzO (gonzo)]

Also: Big thanks to Vova Uralsky, post #17. That worked!

[deschmit (deschmit)]

post #17 lets me connect, but my buddies no longer show up in my contact list. Know how to fix that?

[Vova U (uwl)]

2deschmit: same problem by me, after your buddy just sends you a message you see the contact, im not sure if it's also regression or not, have too few AIM contacts. I'll check this in lucid soon.

[Vova U (uwl)]

it's a regression, lucid is not affected, we are probably need to open a new bug for this issue

[dougtwyman (dltwyman)]

same problem for me , 12.04 64bit , the Vova Uralsky, post #17 fix worked ! thanks

[Bilal Shahid (s9iper1)]

thanks for info plz somebody send this bug to upstream now!

[Daniel Llewellyn (diddledan)]

empathy in 14.04LTS and 14.10 no longer suffer this issue.