Unable to retrieve MSN Address Book

[montana_skyline]

Binary package hint: pidgin

I installed the latest updates today and now Pidgin won't load my MSN address book.

ProblemType: Bug
Architecture: i386
Date: Sun Jan 11 20:52:27 2009
DistroRelease: Ubuntu 8.04
ExecutablePath: /usr/bin/pidgin
Package: pidgin 1:2.5.1-1~getdeb1
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: pidgin
Uname: Linux 2.6.24-22-generic i686
UnreportableReason: This is not a genuine Ubuntu package

[Eugene Cormier (eugene-cormier)]

I have the same problem with the official version (2.5.2) from intrepid as of today (Jan 11)

[Sam M (sammymason)]

I'm also having this problem as of today on Xubuntu 8.10 with 2.5.2

Pidgin was working properly several hours ago.

[Richard.F (r-friedman01)]

I have the exact same problem guys. Running Pidgin 2.5.3 on Windows Vista SP1. This has happened this yesterday (11/1/09) and hasn't resolved itself since. Perhaps Microsoft blocked Pidgin or something?

[hvwees (hvwees)]

I'm having this issue as well on Ubuntu 8.10 with 2.5.2.
It seems that mickeysoft changed something, which makes pidgin puke... :-(

[Paco Cotera (paco-cotera)]

Same here, Ubuntu 8.10, Pidgin 2.5.2,

Attach debug log.

: (01:00:58) msn: Retrieving contact list failed: Passport Authorization Failed

[Brad Whittington (bradwhittington)]

Broken on Adium as well, which makes it a libpurple problem.

[nzfatmatt (nzfatmatt)]

Same problem on Ubuntu 8.10, Pidgin 2.5.2

However on Win XP SP3 Pidgin 2.4.3 it works fine for msn. Regression bug?

[Elie De Brauwer (elie)]

Another one here on Ubuntu 8.10

[Elie De Brauwer (elie)]

Btw more information at http://developer.pidgin.im/ticket/8080 apparently the issue is related to some server side outage ?

[dfszb (dnotob)]

this is probably not a server side outage.
I can connect with amsn.
I can also do the following: install msn-pecan, and add the same account as 'wlm' account.
It also connects.
So this is a pidgin bug.

[Waiwit (jwaiwit)]

2.5.3 ride on hardy.
yesterday still fine. failed start this morning ..

[Richard.F (r-friedman01)]

Adium users are having the same problem.

2009/1/12 dfszb <email address hidden>

> this is probably not a server side outage.
> I can connect with amsn.
> I can also do the following: install msn-pecan, and add the same account as
> 'wlm' account.
> It also connects.
> So this is a pidgin bug.
>
> --
> Unable to retrieve MSN Address Book
> https://bugs.launchpad.net/bugs/316252
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Pidgin: Unknown
> Status in "pidgin" source package in Ubuntu: New
>
> Bug description:
> Binary package hint: pidgin
>
> I installed the latest updates today and now Pidgin won't load my MSN
> address book.
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Jan 11 20:52:27 2009
> DistroRelease: Ubuntu 8.04
> ExecutablePath: /usr/bin/pidgin
> Package: pidgin 1:2.5.1-1~getdeb1
> PackageArchitecture: i386
> ProcEnviron:
>
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: pidgin
> Uname: Linux 2.6.24-22-generic i686
> UnreportableReason: This is not a genuine Ubuntu package
>

[adam_ant_tt (adam-ant-tt)]

hi people.

my pidgin failed on ubuntu and at the same time, my adium refused to connect also on my mac.

however, 'microsoft' messenger on the mac and 'msn' messenger on xp both work fine.....

could it be microsoft updated something on their servers?

[Henti Smith (henti)]

empathy on intrepid ubuntu works fine ..

[dfszb (dnotob)]

can somebody confirm that pidgin connects with msn-pecan installed and protocol changed to 'wlm'?

[Matt Austin (mattaustin)]

A comment on the bug report on the pidgin website suggests that this is a server-side issue.

Apparently the server has stopped handling a certain MSN protocol version MSNP15 (as used by pidgin/purple)?

The clients that are continuing to function are using earlier protocol versions, or fall-back to previous protocol versions (as in the case of the official clients).

[Ramon Casha (rcasha)]

Confirmed; However KOPETE works fine.

[BartG (bart-goyens)]

Confirm bug in intrepid and pidgin 2.5.2 as of today.

[Ramon Casha (rcasha)]

Works with msn-pecan however.

[sturm31 (sturm31)]

Same here... everything is fine with emesene and aMSN, but not with pidgin.
Anyone know a fix?

[nzadLithium (cmaster2)]

I have this bug in both intrepids version of pidgin as well as 2.5.3. installing msn-pecan and adding as a wlm account works.

[Invincicble Mutant (ngkengyap)]

I would suggest an option for user to choose between protocols...That would help in future to cope with M$ behaviour.

[Johan Westin (3ch0)]

By installing the msn-pecan package and readding my msn accont in pidgin and choosing 'wdl' instead of 'msn' everything works fine.
I installed msn-pecan by writing:

sudo apt-get install msn-pecan

[Salimane Adjao Moustapha (salimane)]

installing msn-pecan and adding as a wlm account works for some accounts . i have two live.com accounts , one is working with msn-pecan but the other one no. the one that is not working is very new, i mean i created it just 2 months ago. here is its error : Unable to authenticate: The e-mail address or password is incorrect. but changing it network to msn gives this with the same username and password : Unable to authenticate: The e-mail address or password is incorrect.

[Damian Senn (damian-senn)]

the protocol from msn-pecan is called 'wlm' not 'wdl' ...
anyway, thanks it works fine with msn-pecan! :)

[lehaug (lehaug)]

msn-pecan and wlm method confirmed working on Vista X64 SP1 altso. Thanks!

[Salimane Adjao Moustapha (salimane)]

installing msn-pecan and adding as a wlm account works for some accounts . i have two live.com accounts , one is working with msn-pecan but the other one no. the one that is not working is very new, i mean i created it just 2 months ago. here is its error : Unable to authenticate: The e-mail address or password is incorrect. but changing it network to msn gives this with the same username and password : Unable to retrieve MSN Address Book

[Nolochemical (nolochemical)]

Pidgin requested certificate authentication from "rsi.hotmail.com" before the error. I cancelled the first time, accepted the second. Will try the msn-pecan fix..

[Neil Armstrong (superna)]

emesene client works well

[Nolochemical (nolochemical)]

Msn-Pecan Works.

[luka8088 (luka8088)]

msn-pecan and WLM confirmed working on XP SP3 !

[Chris (chrislazari)]

Confirmed msn-pecan and setting protocol to WLM on Intrepid works.

Great work and thanks for the workaround.

[mattycoze (mattycoze)]

Retrieving contact list failed: Passport Authorization Failed

Same problem as of today Jan 12th 2009

What's going on!?

[edmondscommerce (edmondscommerce)]

Confirmed msn-pecan and setting protocol to WLM on Intrepid 64bit works.

Many Thanks

I take it WLM stands for Windows Live Messenger..?

Is this a newer protocol than the standard Pidgin one?

[Mark - Holland (spykie)]

Confirmed msn-pecan and setting protocol to WLM on Intrepid 32bit works.

Thanks alot.

[Le@ (crazy-lea86)]

It's says "Unable to retrieve MSN Address Book" when I try to log in..... :-(

[Le@ (crazy-lea86)]

msn-pecan and setting protocol to WLM does not work for me... Can someone help me???

[Daniel Castro (castromd)]

may be a bug in Pidgin... but definitively caused by a change on the MSN side...

[Luca Corbo (lucor)]

msn-pecan and setting protocol to WLM on Intrepid 32bit works.
Thanks.

[Lucas (lucaskoijen)]

I had the same error yesterday, but a second try just worked as it should. Today a second try didn't yield any result though. Now using pecan with succes

[me36835 (me36835)]

Does anybody know, how to install msn-pecan with German pidgin portable (Windows XP SR2)

[ethana2 (ethana2)]

Everyone please remember to indicate /properly/ that this bug does affect you, as that provides Canonical with a single number that they can use to ascertain the importance of the bug.

[Juraj Seffer (juraj.seffer)]

I can confirm that I got this working by installing msn-pecan and creating another account using WLM as protocol.

[simovaris (sercet)]

I have the exact same problem.

Error when enabling MSN account:

``user'' disconnected
Unable to retrieve MSN Address Book
[Modify Account] [Reconnect]

Reconnecting results to the same error.

[Ng Oon-Ee (ngoonee)]

Ubuntu 64-bit, Pidgin 2.4.2. Bug affects me as well. Have not tried msn-pecan, do not wish to mess up my contacts, esp the groupings.

[airlife99 (airlife99)]

same bug, Pecan confirmed working.

[Jelle De Loecker (skerit)]

The msn-pecan thing is nice, but doesn't count as a fix, and this does not help my windows box at work.

Do we have to create a separate bug for Windows, perhaps?

[Robert Sharp (robbie-sharp-deactivatedaccount)]

I can confirm that I am receiving the "Unable to retrieve MSN Address Book" error and cannot log in, this has appeared for the first time tonight.

[ScHRiLL (gorjan)]

Exactly the same issue on Hardy, using pidgin 2.52
"Unable to retrieve MSN Address Book"
Now using msn-pecan, it works but this is a step back from version MSNP15.
This is defenetly pidgin issue, every other client connects (aMSM, kopete)
I noticed That msn asked me for a new certificate few days ago, but I accepted it yesterday, and since then I get the error. I doubt it's that, but its a clue, maybe MSN made some changes to the protocol...

[Daniel Castro (castromd)]

i confirm that this affects me as well.... and the msn-pecan workaround works....

[Adamson H (adamson)]

same error over here. Ubuntu 8.10 64bit

[Simon (simon-west-family)]

Was affected - msn-pecan worked (thanks 8-) )

[me36835 (me36835)]

pls count me as well.
Pidgin protable in German running on Windows XP SR2 - msn-pecan installation exe does not find Pidgin portable. Installation of msn-pecan not possible

[yedidel (yedidel)]

I am affected as well. PIdgin 2.5.2 on Ubuntu 8.10 64-bit.

[Diego Alcántara (diego-faz)]

My system was affected by this bug (Intrepid, Pidgin 2.5.2)
The fix, obtained from the comments:
1) sudo apt-get install msn-pecan
2) Creating accounts with WLM protocol (i deleted the old accounts that where using the MSN protocol)
Worked

[Volgarine (volgarine-deactivatedaccount)]

How can I fix it?
"Unable retrieve MSN address book"
tks

Volgarine (brazilian)

[Richard.F (r-friedman01)]

How do you fix this in Vista?

2009/1/12 Volgarine <email address hidden>

> How can I fix it?
> "Unable retrieve MSN address book"
> tks
>
> Volgarine (brazilian)
>
> --
> Unable to retrieve MSN Address Book
> https://bugs.launchpad.net/bugs/316252
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Pidgin: Unknown
> Status in "pidgin" source package in Ubuntu: New
>
> Bug description:
> Binary package hint: pidgin
>
> I installed the latest updates today and now Pidgin won't load my MSN
> address book.
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Jan 11 20:52:27 2009
> DistroRelease: Ubuntu 8.04
> ExecutablePath: /usr/bin/pidgin
> Package: pidgin 1:2.5.1-1~getdeb1
> PackageArchitecture: i386
> ProcEnviron:
>
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: pidgin
> Uname: Linux 2.6.24-22-generic i686
> UnreportableReason: This is not a genuine Ubuntu package
>

[Volgarine (volgarine-deactivatedaccount)]

Thank you so much Diego!

it's ok now!

Hugs

Regards

Rogerio Volgarine (Ribeirao Preto, SP/Brazil)

On Mon, Jan 12, 2009 at 9:42 AM, Diego Alcántara <email address hidden>wrote:

> My system was affected by this bug (Intrepid, Pidgin 2.5.2)
> The fix, obtained from the comments:
> 1) sudo apt-get install msn-pecan
> 2) Creating accounts with WLM protocol (i deleted the old accounts that
> where using the MSN protocol)
> Worked
>
> --
> Unable to retrieve MSN Address Book
> https://bugs.launchpad.net/bugs/316252
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Pidgin: Unknown
> Status in "pidgin" source package in Ubuntu: New
>
> Bug description:
> Binary package hint: pidgin
>
> I installed the latest updates today and now Pidgin won't load my MSN
> address book.
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Jan 11 20:52:27 2009
> DistroRelease: Ubuntu 8.04
> ExecutablePath: /usr/bin/pidgin
> Package: pidgin 1:2.5.1-1~getdeb1
> PackageArchitecture: i386
> ProcEnviron:
>
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: pidgin
> Uname: Linux 2.6.24-22-generic i686
> UnreportableReason: This is not a genuine Ubuntu package
>

--
Rogerio Volgarine
55+16 8117.1870

[ABE3K (abe3k)]

from (http://developer.pidgin.im/ticket/8080)
This solution solved the problem temporarily
1)from the terminal install msn-pecan
sudo apt-get install msn-pecan
2)change the protocol in pidgin from msn to wlm
3)login :)

[Volgarine (volgarine-deactivatedaccount)]

I don't know. I fixed it in Linux Ubuntu...

On Mon, Jan 12, 2009 at 9:55 AM, Richard.F <email address hidden> wrote:

> How do you fix this in Vista?
>
> 2009/1/12 Volgarine <email address hidden>
>
> > How can I fix it?
> > "Unable retrieve MSN address book"
> > tks
> >
> > Volgarine (brazilian)
> >
> > --
> > Unable to retrieve MSN Address Book
> > https://bugs.launchpad.net/bugs/316252
> > You received this bug notification because you are a direct subscriber
> > of the bug.
> >
> > Status in Pidgin: Unknown
> > Status in "pidgin" source package in Ubuntu: New
> >
> > Bug description:
> > Binary package hint: pidgin
> >
> > I installed the latest updates today and now Pidgin won't load my MSN
> > address book.
> >
> > ProblemType: Bug
> > Architecture: i386
> > Date: Sun Jan 11 20:52:27 2009
> > DistroRelease: Ubuntu 8.04
> > ExecutablePath: /usr/bin/pidgin
> > Package: pidgin 1:2.5.1-1~getdeb1
> > PackageArchitecture: i386
> > ProcEnviron:
> >
> >
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> > LANG=en_US.UTF-8
> > SHELL=/bin/bash
> > SourcePackage: pidgin
> > Uname: Linux 2.6.24-22-generic i686
> > UnreportableReason: This is not a genuine Ubuntu package
> >
>
> --
> Unable to retrieve MSN Address Book
> https://bugs.launchpad.net/bugs/316252
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Pidgin: Unknown
> Status in "pidgin" source package in Ubuntu: New
>
> Bug description:
> Binary package hint: pidgin
>
> I installed the latest updates today and now Pidgin won't load my MSN
> address book.
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Jan 11 20:52:27 2009
> DistroRelease: Ubuntu 8.04
> ExecutablePath: /usr/bin/pidgin
> Package: pidgin 1:2.5.1-1~getdeb1
> PackageArchitecture: i386
> ProcEnviron:
>
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: pidgin
> Uname: Linux 2.6.24-22-generic i686
> UnreportableReason: This is not a genuine Ubuntu package
>

--
Rogerio Volgarine
55+16 8117.1870

[Asukalution (nuclaudec)]

Confirmed bug, and confirmed fixed:

sudo apt-get install msn-pecan
Restarted Pidgin
Changed MSN account to WLM and logged in.

[wing (wingsuit)]

I was affected - pidgin portable on winXP

downloaded msn-pecan from homepage, extracted libmsn-pecan.dll from installer using 7zip, copied it to PidginPortable\App\Pidgin\plugins directory, edited each of my accounts and changed protocol from MSN to WLM.

works well at the first glance.

[Dennis Storm (d-storm)]

Also a confirm for me, Pidgin 2.5.2 on Ubuntu 8.10. The fix with msn-pecan also works great for me.

[Niall Gallagher (npgall)]

I can also confirm that installing msn-pecan and switching from the MSN to WLM protocol fixed the issue for me. I'm on Ubuntu 8.10 with all the latest updates installed.

I'm not sure what the difference between the two protocols is, but Pidgin seems to work as-before with the new protocol (including all my contacts and groupings were preserved).

As others have said:

sudo apt-get install msn-pecan
Restart Pidgin
Edit account and change protocol in drop-down list from MSN to WLM protocol
Log in

[Richard.F (r-friedman01)]

Find msn-pecan here for Windows:
http://msn-pecan.googlecode.com/files/msn-pecan-0.0.17.exe

2009/1/12 Dennis Storm <email address hidden>

> Also a confirm for me, Pidgin 2.5.2 on Ubuntu 8.10. The fix with msn-
> pecan also works great for me.
>
> --
> Unable to retrieve MSN Address Book
> https://bugs.launchpad.net/bugs/316252
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Pidgin: Unknown
> Status in "pidgin" source package in Ubuntu: New
>
> Bug description:
> Binary package hint: pidgin
>
> I installed the latest updates today and now Pidgin won't load my MSN
> address book.
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Jan 11 20:52:27 2009
> DistroRelease: Ubuntu 8.04
> ExecutablePath: /usr/bin/pidgin
> Package: pidgin 1:2.5.1-1~getdeb1
> PackageArchitecture: i386
> ProcEnviron:
>
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: pidgin
> Uname: Linux 2.6.24-22-generic i686
> UnreportableReason: This is not a genuine Ubuntu package
>

[Ian Chennell (ian.chennell)]

Installing msn-pecan and changing to the WLM protocol worked for me too - been off MSN through Pidgin for most of today in XP and Ubuntu Intrepid. Thanks for the workaround!

[dazzlin (dazzlindonna)]

Confirm that I got the error with Intrepid 64-bit, and also confirm that installing msn-pecan, restarting pidgin, and choosing WLM protocol worked for me.

[moojix (moojix)]

same here (Ubuntu 8.10, pidgin 2.5.2)
above mentioned workaround helps:
1. apt-get install msn-pecan
2. restart pidgin
3. edit account and change from MSN to WLM protocol
4. enable account again

Thanks

-Moo

[Teihoo (teihoo)]

The workaround works both in Ubuntu Hardy and Windows XP (both with latest patches installed).

Thank you!

[Benjamin Bach (benjaoming)]

Okay, everyone.. try to keep this a (de)bug-related discussion and take all the other stuff to the Ubuntu forums. The bug is confirmed and the workaround is well-known.

http://ubuntuforums.org/showthread.php?t=1037515

[Toni Chow (tonichow)]

I have only been trying out Linux for the last 4 days, and with zero knowledge of techie programming stuff...

But I simply followed the advice in this forum - and yes it worked!

Thanks guys.

[Erik (lnchpd-elaan)]

Just for the stats I chime in: Got hit by this too, using msn-pecan works as a work-around. Would like to be able to delete that additional package again in the future though, so please keep working on a solution within Pidgin.

[Pedro Villavicencio (pedro)]

confirming, pidgin isn't working with msn, what you can try as well is empathy which is working fine for me.

[sc00ter (gosdenj)]

Anyone got this working under Hardy 8.04? I tried the install below, but it still fails for my version of Pidgin, 2.5.3 (from GetDeb)

http://code.google.com/p/msn-pecan/wiki/HowToInstall

I've fallen back to Emesene for the time being until the dust settles.

[kosmoz (kosmoz)]

moojix workaround works for me too ((Ubuntu 8.10, pidgin 2.5.2).

[GregR1 (bluepowder7)]

in Hardy 8.04-64 Xubuntu, the fix is the same:

install msn-pecan
restart pidgin
change protocol of msn contact from msn to wlm
enable account

only issue i found is that i now have two contact lists - one with my aliased names, and one with default names. not sure if i can merge them or blow one list away safely...... kinda annoying having TWO lists with the same people show up...

[Afiefh (afiefh)]

For those who say they would like to uninstall msn-pecan, you might want to know that it has some neat additional features like handwritten messages and faster file transfer.

I for one will keep it.

[taotao07 (b000ja)]

WLM keeps crashing my pidgin... tried 2.5.3, 2.5.2 and 2.5.1 versions... any ideas?

[Pedro Claro (pjclaro-deactivatedaccount)]

"Unable to retrieve MSN Address Book"

As of today (12/01/2009) I am unable to use Pidgin to connecto to my msn account :-(

[qabulin (abulin)]

USER PLATFORM:
Vista Ultimate 64bit SP1

AFFECTED SOFTWARE:
Pidgin 2.5.3

PROCEDURE:
1) Downloaded and installed 'msn-pecan' from http://msn-pecan.googlecode.com/files/msn-pecan-0.0.17.exe
2) Re-started Pidgin
3) Disabled 'MSN' account.
4) Added 'WLM' account.

STATUS:
Currently communicating with MSN contacts quite well. Standing by for for further repairs/updates to Pidgin 2.5.3.

[Savvas Radevic (medigeek)]

Ubuntu 8.10 intrepid 64-bit

WLM Protocol (msn-pecan package) works as expected.
Using pidgin 2.5.3a by getdeb: http://www.getdeb.net/app/Pidgin
msn-pecan from the repositories: sudo apt-get install msn-pecan

[GregR1 (bluepowder7)]

i have 2.5.2 and worked fine. before doing the msn-pecan install, i
did try to reinstall pidgin, though. not sure if that helped reset
certain things or not.

[VGT (vgt4eva)]

There is a quick fix for this issue by using the WLM protocol rather than the MSN protocol.
Open your terminal and type in

[Ubuntu Intrepid Ibex]
"sudo apt-get install msn-pecan"

This is a plugin for your pidgin allowing you to use the WLM protocol.
Afterwards, just edit your current account and point it from MSN -> WLM in the protocol dropdown list.

[cako (goldencako)]

USER PLATFORM:
Ubuntu 8.10

AFFECTED SOFTWARE:
Pidgin 2.5.3

PROCEDURE:
1) Downloaded and installed 'msn-pecan' from repository
2) Re-started Pidgin
3) Disabled 'MSN' account.
4) Added 'WLM' account.

STATUS:
Currently communicating with MSN contacts quite well, though it has no updates on new email.

[VGT (vgt4eva)]

(Continue...)
Here's the installation link for several linux distribution

http://code.google.com/p/msn-pecan/wiki/HowToInstall

[Richard Corner (rcorner)]

Not just an issue in Linux versions of Pidgin - from today I have the same problem in Pidgin 2.5.3 on Windows XP.

[Gerwin Tammenga (gerwin)]

I have the problem to, there is need for a update fast because not every one is able to install a work around. so what can i do to solve this problem for every one?
my system:
ubuntu 8.10
kernel: 2.3.27-9-generic
gnome: 2.24.1
Pidgin 2.5.2

error??

(18:17:25) msn: Got the Address Book!
(18:17:25) msn: AB Faultstring: Passport Authorization Failed
(18:17:25) msn: AB Error Code: PassportAuthFail
(18:17:25) msn: C: NS 000: OUT
(18:17:25) proxy: No environment settings found, not using a proxy
(18:17:25) account: Disconnecting account 0x1ca95a0
(18:17:25) connection: Disconnecting connection 0x328f260
(18:17:25) msn: destroy the OIM 0x328e000
(18:17:25) msn: destroy httpconn (0x328ebd0)
(18:17:25) connection: Destroying connection 0x328f260

[dfgdfgfgdfg (dfgdfgfgdfg-deactivatedaccount)]

Seems like there is a lot of confirmations but I will add this anyway: I tried with an old version on Vista this morning and then updated and it doesn't work there. Similar conditions with Ubuntu 8.10.

[Birunthan Mohanathas (poiru)]

By installing msn-pecan, and by selecting it from the accounts place (instead of MSN), everything works. Hope Pidgin will get an official fix soon..

[Ben Romer (bromer)]

The msn-pecan WLM workaround fails for me, with "unknown error code 403." Apparently this means that my contact list is not available, which is not all that different from the original error with the MSN plug-in.

[Iain Lane (laney)]

There is no need to further confirm this issue. The people that need to know are aware and preparing a fix. Further, this is not the proper place to discuss workarounds. Please use the Ubuntu forums or other arenas for this.

Thanks.

[Federico Alfredo Moretti (fedmor)]

It works on Ubuntu/Jaunty at 64-bit too: msn-pecan is in the repositories...

[Iain Lane (laney)]

It seems it just fixed itself. Can a couple of people confirm?

[Richard Corner (rcorner)]

I had the same problem in Pidgin 2.5.3 on Windows XP (see my post above). It appears to have just resolved itself with no action from me.

[Lemmiwinks (lemmiwinks)]

I can confirm this! Works for me again too!!

[Tony Manco (trmanco)]

Everything back to normal, looks like it was a server side issue...

[Michael W. (hotdog003-gmail)]

This bug seems to be fixed on its own.

The pidgin devs were right- seems like it really was an MSN server outage.

Maybe we should have a rule not to create new MSN outage bugs within 24 hours of it happening to avoid clogging Launchpad if it resolves itself again..

[GregR1 (bluepowder7)]

going back to MSN protocol (8.04-64, 2.5.2) and things work again, so
confirmed. for now...

[PeterKraus (peter-kraus)]

AFAIK, from googling the internet, this was caused by temporary outage of the latest protocol version (15) on MS servers. MSN-pecan uses v.14; older pidgins use, obviously, older msn versions as well. While newest official clients use the newest version, they have a fallback feature enabled to fall back to older protocol.

[Savvas Radevic (medigeek)]

Set as "Invalid" - Bug seems to be not relevant to pidgin.

[KitBarnes (ambience)]

Can confirm no sign of bug for me at all, successful sign on for first time today at ~20:00.
Looks like an M$ hiccough to me.

[Ferk (ferkiwi)]

It is valid!

From rekkanoryo (Pidgin developed):

We initially thought this was a server-side issue; now we know it is a server-side change that requires the client to send additional data that we do not currently send. It's outlined here (http://forums.cocoaforge.com/viewtopic.php?f=13&t=19141). We are currently working on a fix.

[Savvas Radevic (medigeek)]

Apologies, I reacted too soon. :)
Thanks Ferk!

[Marco Paoletti (markuz-nightwindworld)]

They release 2.5.4 today on pidgin.im with the fix included. Please update it on repository, thanks

[Savvas Radevic (medigeek)]

Are you sure? Their bugs list doesn't close #8080:
http://developer.pidgin.im/query?status=closed&milestone=2.5.4

I've asked in #pidgin and someone replied:
< savvas> does 2.5.4 close #8080 bug? http://developer.pidgin.im/ticket/8080
< Err> actually, MSN closed bug 8080, by not breaking on pidgin's login anymore
< savvas> Err: yes, I know that, but in the comments they say that it's going to have a workaround about it in pidgin's code
< Err> there is a work-around, I think, but it's not complete

[Stan (stan1)]

The new version doesn't include a fix:

"# Change Contact Server to temporarily fix connection problems. (Thanks to Youness Alaoui)"

It's just a temporary fix which is not needed anymore (because all users report the problem is fixed) . There is no need to update pidgin in my opinion.

[Marco Paoletti (markuz-nightwindworld)]

Yeah you're right, the main server is ok but seems the others are still not working for someone (like omega contact list server) as you can see on their bug report and on some forums.

[Nicolò Chieffo (yelo3)]

works for me

[Peter Andersson (peter-it-slav)]

I updated my Ubuntu 8.10 today and Pidgin stopped working with MSN, works fine with Jabber.
The message I get is "Unable to retrieve MSN Address Book"
I'm not sure that it stopped working exactly after the update.

[Peter Andersson (peter-it-slav)]

Update!

I do not know if it is relevant but these are the packages installed during todays update:
peter@peter-laptop:~$ grep 2009-09-23 /var/log/dpkg.log
2009-09-23 07:46:22 startup archives unpack
2009-09-23 07:46:48 upgrade libneon27 0.28.2-2build1 0.28.2-2ubuntu0.1
2009-09-23 07:46:48 status half-configured libneon27 0.28.2-2build1
2009-09-23 07:46:48 status unpacked libneon27 0.28.2-2build1
2009-09-23 07:46:48 status half-installed libneon27 0.28.2-2build1
2009-09-23 07:46:48 status half-installed libneon27 0.28.2-2build1
2009-09-23 07:46:48 status unpacked libneon27 0.28.2-2ubuntu0.1
2009-09-23 07:46:48 status unpacked libneon27 0.28.2-2ubuntu0.1
2009-09-23 07:46:48 upgrade libneon27-gnutls 0.28.2-2build1 0.28.2-2ubuntu0.1
2009-09-23 07:46:48 status half-configured libneon27-gnutls 0.28.2-2build1
2009-09-23 07:46:48 status unpacked libneon27-gnutls 0.28.2-2build1
2009-09-23 07:46:48 status half-installed libneon27-gnutls 0.28.2-2build1
2009-09-23 07:46:48 status half-installed libneon27-gnutls 0.28.2-2build1
2009-09-23 07:46:49 status unpacked libneon27-gnutls 0.28.2-2ubuntu0.1
2009-09-23 07:46:49 status unpacked libneon27-gnutls 0.28.2-2ubuntu0.1
2009-09-23 07:46:49 upgrade libpq-dev 8.3.7-0ubuntu8.10.1 8.3.8-0ubuntu8.10
2009-09-23 07:46:49 status half-configured libpq-dev 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:49 status unpacked libpq-dev 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:49 status half-installed libpq-dev 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:49 status triggers-pending man-db 2.5.2-2
2009-09-23 07:46:49 status half-installed libpq-dev 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:49 status half-installed libpq-dev 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:50 status unpacked libpq-dev 8.3.8-0ubuntu8.10
2009-09-23 07:46:50 status unpacked libpq-dev 8.3.8-0ubuntu8.10
2009-09-23 07:46:50 upgrade libpq5 8.3.7-0ubuntu8.10.1 8.3.8-0ubuntu8.10
2009-09-23 07:46:50 status half-configured libpq5 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:50 status unpacked libpq5 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:50 status half-installed libpq5 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:50 status half-installed libpq5 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:50 status unpacked libpq5 8.3.8-0ubuntu8.10
2009-09-23 07:46:50 status unpacked libpq5 8.3.8-0ubuntu8.10
2009-09-23 07:46:50 upgrade postgresql-client-8.3 8.3.7-0ubuntu8.10.1 8.3.8-0ubuntu8.10
2009-09-23 07:46:50 status half-configured postgresql-client-8.3 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:50 status unpacked postgresql-client-8.3 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:50 status half-installed postgresql-client-8.3 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:51 status half-installed postgresql-client-8.3 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:51 status unpacked postgresql-client-8.3 8.3.8-0ubuntu8.10
2009-09-23 07:46:51 status unpacked postgresql-client-8.3 8.3.8-0ubuntu8.10
2009-09-23 07:46:51 upgrade postgresql-8.3 8.3.7-0ubuntu8.10.1 8.3.8-0ubuntu8.10
2009-09-23 07:46:51 status half-configured postgresql-8.3 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:52 status unpacked postgresql-8.3 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:52 status half-installed postgresql-8.3 8.3.7-0ubuntu8.10.1
2009-09-23 07:46:53 status half-installed postgresql-8.3 8.3.7-0...