Error code 503 when chatting over xmpp. Remote user gets errors saying I am offline.

Bug #306318 reported by Andrew Ivanov on 2008-12-08
6
Affects Status Importance Assigned to Milestone
pidgin (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: pidgin

I am trying to chat with a friend over xmpp. We're using google talk accounts, he uses gtalk under Vista, I am using pidgin under ubuntu 8.10. For every message I am trying to send I am getting error code 503 - message cannot be delivered. At the same time he is getting "aa.ivanov ... is offline and can't receive messages right now."

some info on the environment:
andrew@sat11:~$ lsb_release -rd
Description: Ubuntu 8.10
Release: 8.10
andrew@sat11:~$ apt-cache policy pidgin
pidgin:
  Installed: 1:2.5.2-0ubuntu1
  Candidate: 1:2.5.2-0ubuntu1
  Version table:
 *** 1:2.5.2-0ubuntu1 0
        500 http://bg.archive.ubuntu.com intrepid/main Packages
        100 /var/lib/dpkg/status

Please advice what other info might be needed.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 8.10
ExecutablePath: /usr/bin/pidgin
Package: pidgin 1:2.5.2-0ubuntu1
ProcEnviron:
 PATH=/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=bg_BG.UTF-8
 SHELL=/bin/bash
SourcePackage: pidgin
Uname: Linux 2.6.27-9-generic i686

Andrew Ivanov (aa.ivanov) wrote :
Magnus S (magnuss) wrote :

Hi,
This is a networking issue, so you should check all network related settings (firewalls, router ports etc.). Check the network settings in pidgin, Tools > Preferences > Network.

Please run pidgin --debug in a terminal and reproduce, the output should give you some clues to what is causing this. You can attach the output to this bug if you like, so we can have a look.

//magnus

Changed in pidgin:
status: New → Incomplete
Andrew Ivanov (aa.ivanov) wrote :

Hi
This Christmas my ISP surprised me by leaving me with no service. After they restored my connectivity I have tried to reproduce the issue several times, but I failed to do so. No errors. I'm not sure whether/what has changed in their network. For sure I have not changed a thing on my side.

Anyway I'm more than happy to have this working. And the idea it was not just the next Ubuntu issue is somewhat comforting.

Andrew

Magnus S (magnuss) wrote :

Hi,
yeah, that sounds a lot like a ISP error, or something that we cannot fix. Anyway, if this issue comes back, and you think there is a bug after all, please reopen this report by setting the status back to "new".

Thanks again.
//magnus

Changed in pidgin:
status: Incomplete → Invalid
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