pidgin hangs when using evolution configured with exchange protocol

[Karim A. Nassar]

Binary package hint: evolution

With an email account configured to use exchange server, pidgin hangs whenever I click on anything other than the menu.

# pidgin -d
<lots of logs>
<click on anything>
evolution: Error 0 in getting card list

After disabling email account in Evolution, pidgin works as expected.

Before this happened, I was getting occasional pidgin crashes instead of hangs. Evo would pop up a message that some backend process died, and evo required restart. If I see that message again, I will post.

[Pedro Villavicencio (pedro)]

Thanks for your bug report. Please try to obtain a backtrace of the hang http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the bug report. This will greatly help us in tracking down your problem.

[Karim A. Nassar (karimofthecrop)]

strace attachment:

1) Start Evolution, connect to exchange email account
2) strace -Ff -tt pidgin 2>&1 | tee strace-pidgin.log
3) right click on pidgin window to get info on contact
4) watch it freeze

[Karim A. Nassar (karimofthecrop)]

strace attachment

1) After doing the above, disable exchange email account
2) strace -Ff -tt pidgin 2>&1 | tee strace-pidgin.log
3) right click on pidgin window to get info on contact
4) watch it NOT freeze
5) quit pidgin without incident

[Karim A. Nassar (karimofthecrop)]

Use case #3:

1) After doing above, start pidgin
2) Start conversation with contact in pidgin
3) Enable exchange account in evolution
4) Watch evolution be "unable to retrieve message" with status line "error while refreshing folder"
5) kill pidgin
6) quit evo
7) start evo, notice it asks you for the password, you give it and wonder why it forgot it...
8) watch evo retrieve messages without incident

[Karim A. Nassar (karimofthecrop)]

I got sick of not having IM, so I started it for fun. I got two error dialogs that effectively said the same thing:

The Evolution tasks|calendar have quit unexpectedly.
Your tasks will not be available until Evolution is restarted.

Reverting to IMAP. Lemme know if I can help.

[Dimitrios Symeonidis (azimout)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue for you. Can you try with the latest Ubuntu release? Thanks in advance.

[Sebastien Bacher (seb128)]

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.