Parole can't play any video files on upgrade to Xubuntu 23.04

[Saptarshi Roy]

Dear Xubuntu Team

Recently, I've upgraded to Xubuntu 23.04 from Xubuntu 22.04 using the 'software updater' tool.

Post upgrading, Parole can't play any video file formats (only the audio is audible while the video is a black screen), and the error observed while playing a video file is as follows:

"Additional software is required. Parole needs Gstreamer element vaapipostproc to play this file. It can be installed automatically".

On choosing the 'Install' option an error is displayed with the message:

"Unable to install missing codecs. No available plugin installer was found."

In Parole's preferences, the 'display' tab has different 'Video Output' options, and all have been tried to no avail.

My computer details are as follows:

Xfce 4.18
GTK version: 3.24.37
Kernel version: 6.2.0-25-generic

Please redress this with the highest priority.

Thank you!

--

Kind regards,
Saptarshi Roy
---
ProblemType: Bug
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: XFCE
DistroRelease: Ubuntu 23.04
InstallationDate: Installed on 2023-06-16 (40 days ago)
InstallationMedia: Xubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
Package: parole 4.18.0-0ubuntu1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 6.2.0-26.26-generic 6.2.13
Tags: lunar
Uname: Linux 6.2.0-26-generic x86_64
UpgradeStatus: Upgraded to lunar on 2023-07-22 (3 days ago)
UserGroups: adm audio cdrom dialout dip fax floppy lpadmin lxd netdev plugdev sambashare scanner sudo tape video
_MarkForUpload: True

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 2028535

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Saptarshi Roy (sroypc)]

apport information

[Saptarshi Roy (sroypc)]

apport information

[Saptarshi Roy (sroypc)]

apport information

[Saptarshi Roy (sroypc)]

Done. Thank you!