papers does not print PDF

[corrado venturini]

Start paper on a PDF, select print > print preview > print: print-preview not responding.
note the printer works fine if I print a text file or use as scanner
corrado@corrado-n3-pp-0411:~/Documents$ papers prova.pdf
libEGL warning: MESA-LOADER: failed to retrieve device information

MESA-LOADER: failed to retrieve device information
MESA-LOADER: failed to retrieve device information
libEGL warning: egl: failed to create dri2 screen
MESA-LOADER: failed to retrieve device information
libEGL warning: egl: failed to create dri2 screen

(papers:176974): Gtk-WARNING **: 08:49:59.939: GtkPrintOperation::create-custom-widget not supported with portal

ProblemType: Bug
DistroRelease: Ubuntu 25.04
Package: papers 48.0-1ubuntu1
ProcVersionSignature: Ubuntu 6.14.0-15.15-generic 6.14.0
Uname: Linux 6.14.0-15-generic x86_64
ApportVersion: 2.32.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 12 08:51:01 2025
InstallationDate: Installed on 2025-04-11 (1 days ago)
InstallationMedia: Ubuntu 25.04 "Plucky Puffin" - Daily amd64 (20250411)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
SourcePackage: papers
UpgradeStatus: No upgrade log present (probably fresh install)

[corrado venturini (corradoventu)]

corrado@corrado-n8-plucky:~$ hp-probe -busb

HP Linux Imaging and Printing System (ver. 3.24.4)
Printer Discovery Utility ver. 4.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

--------------------
| DEVICE DISCOVERY |
--------------------

  Device URI Model
  ------------------------------------------------- ----------------------
  hp:/usb/DeskJet_2600_series?serial=CN0569B27006PS HP DeskJet 2600 series

Found 1 printer(s) on the 'usb' bus.

Done.
corrado@corrado-n8-plucky:~$

[corrado venturini (corradoventu)]

Same pdf successfully printed using evince
Attaching pdf used for test

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Aditya Suseno (aditya-suseno)]

Found out that you need evince —natively installed— to work properly