package otrs2 2.2.4-1 failed to install/upgrade: subprocess post-installation script returned error exit status 1

[codicealpha]

Binary package hint: otrs2

rino@muletto:/$ sudo apt-get install otrs2
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following extra packages will be installed:
  dbconfig-common libalgorithm-diff-perl libauthen-sasl-perl libconvert-binhex-perl
  libcrypt-passwdmd5-perl libdate-pcalc-perl libdigest-hmac-perl libdigest-sha1-perl
  libemail-valid-perl libfile-temp-perl libio-stringy-perl libmailtools-perl
  libmime-perl libmime-tools-perl libnet-dns-perl libnet-domain-tld-perl
  libnet-ip-perl libtext-diff-perl libtimedate-perl
Suggested packages:
  libgssapi-perl libnet-ldap-perl otrs2-doc-en otrs2-doc-de
Recommended packages:
  libapache2-mod-perl2 libgd-graph-perl libgd-text-perl procmail maildrop
The following NEW packages will be installed:
  dbconfig-common libalgorithm-diff-perl libauthen-sasl-perl libconvert-binhex-perl
  libcrypt-passwdmd5-perl libdate-pcalc-perl libdigest-hmac-perl libdigest-sha1-perl
  libemail-valid-perl libfile-temp-perl libio-stringy-perl libmailtools-perl
  libmime-perl libmime-tools-perl libnet-dns-perl libnet-domain-tld-perl
  libnet-ip-perl libtext-diff-perl libtimedate-perl otrs2
0 upgraded, 20 newly installed, 0 to remove and 0 not upgraded.
Need to get 3374kB of archives.
After this operation, 17.9MB of additional disk space will be used.
Do you want to continue [Y/n]? y
Get:1 http://it.archive.ubuntu.com hardy/universe dbconfig-common 1.8.38ubuntu1 [485kB]
Get:2 http://it.archive.ubuntu.com hardy/universe libalgorithm-diff-perl 1.19.01-2 [50.7kB]
Get:3 http://it.archive.ubuntu.com hardy/main libconvert-binhex-perl 1.119+pristine-2 [31.4kB]
Get:4 http://it.archive.ubuntu.com hardy/universe libcrypt-passwdmd5-perl 1.3-8 [10.3kB]
Get:5 http://it.archive.ubuntu.com hardy/universe libdate-pcalc-perl 1.2-2 [49.0kB]
Get:6 http://it.archive.ubuntu.com hardy/main libdigest-sha1-perl 2.11-2 [24.7kB]
Get:7 http://it.archive.ubuntu.com hardy/main libdigest-hmac-perl 1.01-6 [10.5kB]
Get:8 http://it.archive.ubuntu.com hardy/main libtimedate-perl 1.1600-9 [30.1kB]
Get:9 http://it.archive.ubuntu.com hardy/main libmailtools-perl 2.02-1 [96.6kB]
Get:10 http://it.archive.ubuntu.com hardy/universe libnet-ip-perl 1.25-2 [30.3kB]
Get:11 http://it.archive.ubuntu.com hardy/universe libnet-dns-perl 0.63-1 [261kB]
Get:12 http://it.archive.ubuntu.com hardy/universe libnet-domain-tld-perl 1.65-2 [10.4kB]
Get:13 http://it.archive.ubuntu.com hardy/universe libemail-valid-perl 0.179-1 [18.8kB]
Get:14 http://it.archive.ubuntu.com hardy/main libfile-temp-perl 0.20-0ubuntu1 [46.6kB]
Get:15 http://it.archive.ubuntu.com hardy/main libio-stringy-perl 2.110-3 [94.9kB]
Get:16 http://it.archive.ubuntu.com hardy/main libmime-tools-perl 5.425-2 [238kB]
Get:17 http://it.archive.ubuntu.com hardy/main libmime-perl 5.425-2 [20.3kB]
Get:18 http://it.archive.ubuntu.com hardy/universe libtext-diff-perl 0.35-2 [23.1kB]
Get:19 http://it.archive.ubuntu.com hardy/main libauthen-sasl-perl 2.10-1 [39.5kB]
Get:20 http://it.archive.ubuntu.com hardy/universe otrs2 2.2.4-1 [1802kB]
Fetched 3374kB in 0s (4762kB/s)
Preconfiguring packages ...
otrs2 failed to preconfigure, with exit status 10
Selecting previously deselected package dbconfig-common.
(Reading database ... 120978 files and directories currently installed.)
Unpacking dbconfig-common (from .../dbconfig-common_1.8.38ubuntu1_all.deb) ...
Selecting previously deselected package libalgorithm-diff-perl.
Unpacking libalgorithm-diff-perl (from .../libalgorithm-diff-perl_1.19.01-2_all.deb) ...
Selecting previously deselected package libconvert-binhex-perl.
Unpacking libconvert-binhex-perl (from .../libconvert-binhex-perl_1.119+pristine-2_all.deb) ...
Selecting previously deselected package libcrypt-passwdmd5-perl.
Unpacking libcrypt-passwdmd5-perl (from .../libcrypt-passwdmd5-perl_1.3-8_all.deb) ...
Selecting previously deselected package libdate-pcalc-perl.
Unpacking libdate-pcalc-perl (from .../libdate-pcalc-perl_1.2-2_all.deb) ...
Selecting previously deselected package libdigest-sha1-perl.
Unpacking libdigest-sha1-perl (from .../libdigest-sha1-perl_2.11-2_i386.deb) ...
Selecting previously deselected package libdigest-hmac-perl.
Unpacking libdigest-hmac-perl (from .../libdigest-hmac-perl_1.01-6_all.deb) ...
Selecting previously deselected package libtimedate-perl.
Unpacking libtimedate-perl (from .../libtimedate-perl_1.1600-9_all.deb) ...
Selecting previously deselected package libmailtools-perl.
Unpacking libmailtools-perl (from .../libmailtools-perl_2.02-1_all.deb) ...
Selecting previously deselected package libnet-ip-perl.
Unpacking libnet-ip-perl (from .../libnet-ip-perl_1.25-2_all.deb) ...
Selecting previously deselected package libnet-dns-perl.
Unpacking libnet-dns-perl (from .../libnet-dns-perl_0.63-1_i386.deb) ...
Selecting previously deselected package libnet-domain-tld-perl.
Unpacking libnet-domain-tld-perl (from .../libnet-domain-tld-perl_1.65-2_all.deb) ...
Selecting previously deselected package libemail-valid-perl.
Unpacking libemail-valid-perl (from .../libemail-valid-perl_0.179-1_all.deb) ...
Selecting previously deselected package libfile-temp-perl.
Unpacking libfile-temp-perl (from .../libfile-temp-perl_0.20-0ubuntu1_all.deb) ...
Selecting previously deselected package libio-stringy-perl.
Unpacking libio-stringy-perl (from .../libio-stringy-perl_2.110-3_all.deb) ...
Selecting previously deselected package libmime-tools-perl.
Unpacking libmime-tools-perl (from .../libmime-tools-perl_5.425-2_all.deb) ...
Selecting previously deselected package libmime-perl.
Unpacking libmime-perl (from .../libmime-perl_5.425-2_all.deb) ...
Selecting previously deselected package libtext-diff-perl.
Unpacking libtext-diff-perl (from .../libtext-diff-perl_0.35-2_all.deb) ...
Selecting previously deselected package libauthen-sasl-perl.
Unpacking libauthen-sasl-perl (from .../libauthen-sasl-perl_2.10-1_all.deb) ...
Selecting previously deselected package otrs2.
Unpacking otrs2 (from .../archives/otrs2_2.2.4-1_all.deb) ...
Warning: The home dir /usr/share/otrs you specified can't be accessed: No such file or directory
Adding system user `otrs' (UID 113) ...
Adding new user `otrs' (UID 113) with group `www-data' ...
Not creating home directory `/usr/share/otrs'.
Setting up dbconfig-common (1.8.38ubuntu1) ...

Setting up libalgorithm-diff-perl (1.19.01-2) ...
Setting up libconvert-binhex-perl (1.119+pristine-2) ...
Setting up libcrypt-passwdmd5-perl (1.3-8) ...
Setting up libdate-pcalc-perl (1.2-2) ...
Setting up libdigest-sha1-perl (2.11-2) ...
Setting up libdigest-hmac-perl (1.01-6) ...
Setting up libtimedate-perl (1.1600-9) ...
Setting up libmailtools-perl (2.02-1) ...
Setting up libnet-ip-perl (1.25-2) ...
Setting up libnet-dns-perl (0.63-1) ...
Setting up libnet-domain-tld-perl (1.65-2) ...
Setting up libemail-valid-perl (0.179-1) ...
Setting up libfile-temp-perl (0.20-0ubuntu1) ...
Setting up libio-stringy-perl (2.110-3) ...

Setting up libmime-tools-perl (5.425-2) ...
Setting up libmime-perl (5.425-2) ...
Setting up libtext-diff-perl (0.35-2) ...
Setting up libauthen-sasl-perl (2.10-1) ...
Setting up otrs2 (2.2.4-1) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf

Creating config file /etc/dbconfig-common/otrs2.conf with new version

Creating config file /etc/otrs/database.pm with new version
granting access to database otrs2 for otrs@localhost: success.
verifying access for otrs@localhost: success.
creating database otrs2: success.
verifying database otrs2 exists: success.
populating database via sql... done.
dbconfig-common: flushing administrative password

Creating config file /etc/otrs/Kernel/Config.pm with new version

Creating config file /etc/otrs/Kernel/Config/GenericAgent.pm with new version

Creating config file /etc/otrs/maintainance.html with new version

Creating config file /etc/otrs/cron with new version

Creating config file /etc/otrs/fetchmailrc with new version

Creating config file /etc/apache2/conf.d/otrs2 with new version
This module does not exist!
dpkg: error processing otrs2 (--configure):
 subprocess post-installation script returned error exit status 1
Errors were encountered while processing:
 otrs2
E: Sub-process /usr/bin/dpkg returned an error code (1)
rino@muletto:/$

ProblemType: Package
Architecture: i386
Date: Tue Jun 17 13:14:11 2008
DistroRelease: Ubuntu 8.04
ErrorMessage: subprocess post-installation script returned error exit status 1
Package: otrs2 2.2.4-1
PackageArchitecture: all
SourcePackage: otrs2
Title: package otrs2 2.2.4-1 failed to install/upgrade: subprocess post-installation script returned error exit status 1
Uname: Linux 2.6.24-19-generic i686

[Mike Kast (compcatalyst)]

I have the same exact results as you. I also tried looking ot see if any of the dependencies were missing but none of them were missing.

[Stefan Daniel Schwarz (Wolfram Ravenwolf) (stefandanielschwarz)]

I encountered exactly the same problem.

[kylemech (kylemech)]

I'm having the same issue.

[Insane_Homer (dkrhenderson)]

Same problem on 8.04 LTS 32-bit. from sudo apt-get install otrs2

[Insane_Homer (dkrhenderson)]

found this here...
https://bugs.launchpad.net/ubuntu/+source/otrs2/+bug/226444/comments/8

sudo apt-get install libapache2-mod-perl2-dev

then retry the install and it worked fine!

[marsteel (magang)]

cool!Insane_Homer,your comment really helps me!:D