| 2018-05-21 09:09:26 |
Snowman |
description |
Hi,
I would like to report bug in statistics / report module. When generating Ticketlist CSV report of tickets without asigned customer, fields where customerID and customerName should be is reported without quotes. So it looks like this :
"903","18004687","27 d 0 h ","--redacted content--","2018-04-05 08:39:04 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","Queue","closed successful","3 normal",,,"Agent Name","Agent Name","2018-04-05 08:39:04 (Europe/Vienna)","0","0","","0","0","closed","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",""
there should be ,"","", instead because empty field shoud be represented with as ,"", in CSV.
Can someone confirm this or let me know how to fix it ?
BR!
>better visual info can be found here : http://forums.otterhub.org/viewtopic.php?f=53&t=39294 |
Hi,
I would like to report bug in statistics / report module. When generating Ticketlist CSV report of tickets without asigned customer, fields where customerID and customerName should be is reported without quotes. So it looks like this :
"903","18004687","27 d 0 h ","--redacted content--","2018-04-05 08:39:04 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","Queue","closed successful","3 normal",,,"Agent Name","Agent Name","2018-04-05 08:39:04 (Europe/Vienna)","0","0","","0","0","closed","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",""
there should be ,"","", instead because empty field shoud be represented with as ,"", in CSV.
Can someone confirm this or let me know how to fix it ?
BR!
>better visual info can be found here : http://forums.otterhub.org/viewtopic.php?f=53&t=39294 |
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