Otrs2 package does not properly configures itself

[Nabil Malik]

Binary package hint: otrs2

I installed Ubuntu Server 6.10 in hopes to run OTRS2 on it. Using apt-get, I installed OTRS2. However, the package configuration doesn't do much. Only changes some permission and thats it. It should ideally do the appropriate setting for apache, ask what DB the user wants to use, and make the configuration changes for the particular DB (perhaps also download and install the right DB version). Essentially, the package should just work when the user ask apt-get to install otrs2, since this is UBUNTU where things just work. Even debain package does much of the job. This is the reason I used Ubuntu and not debian or any other distribution for OTRS2. If I have to learn the configuration details for apache, mysql/postgresql, and otrs2, then whats the point? Even windows version of OTRS2 is just click and install (which includes every thing, from otrs to apache to mysql). Please help! I don't want to move to any other OS other than Ubuntu.

Thanks.

Nabil Malik

[rdeman (rdeman)]

I followed this guide: http://www.debianadmin.com/how-to-install-otrs-open-source-ticket-request-system-in-debian.html

and I have the same problem on Ubuntu 6.10 Server (LAMP) -- the configuyration menu shown in the screensots on teh website mentioned above never shows up!

[Lorenzo J. Lucchini (ljl)]

Confirming as rdeman's report. See also, on the OTRS web site,
http://lists.otrs.org/pipermail/otrs/2007-March/018147.html