crashes on startup

Bug #119006 reported by Scott Severance on 2007-06-06
Affects Status Importance Assigned to Milestone (Ubuntu)

Bug Description

OpenOffice crashes on startup every time. First, it popped up a dialog complaining that another instance of OOo was open (I guess a file was locked) and asking what to do, but OOo crashed before I was able to completely read the dialog. This was before any window appeared. If I can find a way to attach the crash report, I'll do so--there doesn't seem to be such an option on the bug report form.

I renamed my .openoffice.org2 directory, but that didn't make any difference. OOo crashes every time. Sometimes immediately, sometimes during the splash screen, and sometimes while it's in the process of drawing the main window. It hasn't left anything in /var/crash after the first time, though.

I'm running a fresh install of Feisty (but with /home preserved from my previous install). I experienced OOo crashes (along with a number of other programs crashing in Edgy, shortly before upgrading. I upgraded to Feisty, hoping that the upgrade would solve my crashes, but it just made matters worse. So I reinstalled. But OOo is still crashing.

Chris Cheney (ccheney) wrote :


If various other programs are crashing as well it is probably your hardware that is the problem. You can try running memtest86 to see if you memory is ok. I haven't personally seen any OpenOffice crashes or other programs crashing on 7.04 (Feisty).

Chris Cheney

Changed in
assignee: nobody → ccheney
status: Unconfirmed → Needs Info

Various other programs were crashing in my previous install. In this install, I've only had trouble with OOo. I've run memtest86 already, and it didn't find any problems with my memory. I think that there is something wrong with my hardware, although I couldn't say what and I'm not too good at troubleshooting hardware. But the fact that OOo is the program with problems suggests that it might have something to do with the way OOo works, as well.

I tried starting OOo again today, and the mystery deepens. It runs now, but without any icons (toolbar, menu, program, settings dialog expanders, etc.) . Also, in-document graphics are aliased and font kerning is off. I'm attaching a screenshot that shows what I mean. How could this occur (especially the lack of icons)?

Chris Cheney (ccheney) on 2007-06-19
Changed in
assignee: ccheney → nobody
status: Needs Info → Unconfirmed
Justin Payne (neolithium82) wrote :

Can you provide some additional information to help us figure out the root cause of this problem, such as your hardware specifications for your computer, along with the OpenOffice Version that you are currently running, and a backtrace if possible?


Changed in
status: New → Incomplete

I'm currently running OpenOffice 2.2.0-1ubuntu3.

My computer is an HP Compaq NX9010 laptop. Pentium 4 processor, 512 MB RAM, 1.5 GB swap, ATI Radeon IGP 330M/340M/350M integrated graphics.

I'm not able to get a crash anymore, so I can't attach a backtrace. The current issue is the missing graphics, as illustrated by the screenshot I attached to my previous post.

Since I can't reproduce the crash anymore, there's no point in pursuing that further. Also, today's update alerted me to bug 106186 which deals with the icon issue. I can't find a way to mark this one as a duplicate; feel free to do so.

Launchpad Janitor (janitor) wrote :

[Expired for (Ubuntu) because there has been no activity for 60 days.]

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