No network showing from the dialer app even though phone calls are possible

[Jim Hodapp]

I noticed that I am seeing "No network" being displayed in the upper right hand corner of the dialer app even though I am able to make phone calls. This is on turbo and using the smaller SIM slot (#2) with T-Mobile in the US.

Build version info:

current build number: 116
device name: turbo
channel: ubuntu-touch/rc-proposed/ubuntu
last update: 2016-07-01 09:38:31
version version: 116
version ubuntu: 20160701
version device: 20160617-82a5c0d
version custom: 20160701

[Jim Hodapp (jhodapp)]

list-modems output: http://pastebin.ubuntu.com/18236535/

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Tony Espy (awe)]

A quick look at the list-modems output shows the following for the NetworkRegistration interface for SIM1:

 [ org.ofono.NetworkRegistration ]
        Mode = auto
        Strength = 100
        Name =
        Technology = umts
        Status = registered
        LocationAreaCode = 20498
        CellId = 15168848

Perhaps the lack of an operator "Name" is causing the dialer-app to show "No Network"?

[Seth (seth-ciango)]

I have created a video and log file to demonstrate some of the behavior.

Step 1: Notice "No Network" at dialer screen for "SIM 2 AT&T." "SIM 1 Cricket" shows connected
Step 2: Visually verify connections
Step 3: Select SIM 2 AT&T at the dialer screen
Step 4: Successfully dial the US Naval Observatory Time Announcer to verify connection to AT&T network
Step 5: Hang up
Step 6: Visually verify that "No Network" is still displayed for "SIM 2 AT&T"

This happens no matter which SIM card is in which slot. In this instance, AT&T was not showing service. However, Cricket and T-Mobile will exhibit the same behavior of "No Network" yet successfully make phone calls.

[Seth (seth-ciango)]

Attaching Video File

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Alfonso Sanchez-Beato (alfonsosanchezbeato)]

Fix proposed in

https://github.com/rilmodem/ofono/pull/245

[Launchpad Janitor (janitor)]

This bug was fixed in the package ofono - 1.17.bzr6921+16.10.20160819.6-0ubuntu1

---------------
ofono (1.17.bzr6921+16.10.20160819.6-0ubuntu1) yakkety; urgency=medium

  [ Alfonso Sanchez-Beato (email Canonical) ]
  * Fix network name parsing for turbo (LP: #1598181)

 -- Alfonso Sanchez-Beato <email address hidden> Fri, 19 Aug 2016 11:08:32 +0000

[Andrew DeMarsh (andrewdemarsh)]

I'm not sure this is fixed in OTA-13 I just updated and am now receiving the denied message via sim slot 2 on the Virgin Mobile Canada (Reseller of Bell) Network. I had no problem before.

[Pat McGowan (pat-mcgowan)]

@andrew that sounds like a different issue, can you enter the bug and provide all your system information

[Seth (seth-ciango)]

The bug below was originally created because of the "DENIED" issue and got
merged with the "No Network" issue. I agree that they look like two
separate problems affecting users in multiple countries.

https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1592232

On Wed, Sep 21, 2016 at 1:59 PM, Pat McGowan <email address hidden>
wrote:

> @andrew that sounds like a different issue, can you enter the bug and
> provide all your system information
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (1592232).
> https://bugs.launchpad.net/bugs/1598181
>
> Title:
> No network showing from the dialer app even though phone calls are
> possible
>
> Status in Canonical System Image:
> Fix Released
> Status in turbo:
> New
> Status in dialer-app package in Ubuntu:
> Invalid
> Status in indicator-network package in Ubuntu:
> Invalid
> Status in ofono package in Ubuntu:
> Fix Released
>
> Bug description:
> I noticed that I am seeing "No network" being displayed in the upper
> right hand corner of the dialer app even though I am able to make
> phone calls. This is on turbo and using the smaller SIM slot (#2) with
> T-Mobile in the US.
>
> Build version info:
>
> current build number: 116
> device name: turbo
> channel: ubuntu-touch/rc-proposed/ubuntu
> last update: 2016-07-01 09:38:31
> version version: 116
> version ubuntu: 20160701
> version device: 20160617-82a5c0d
> version custom: 20160701
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1598181/+
> subscriptions
>