Swisscom does not recognize ubuntu phones as MMS capable

[Stefan Kalb]

When connecting to carrier swisscom with bq4.5 or mx4 (both OTA10.1) carrier sends a welcome SMS, which explaines that the new device is not capable of receiving MMS messeages.
As a result only a SMS with a swisscom weblink is received if somebody tries to send a MMS to my ubuntu phones.

[Pat McGowan (pat-mcgowan)]

@stefan can you check the APN settings in System Settings > cellular >carriers and see if the selected APN matches that recommended for swisscom
Also if possible attach the output of
/usr/share/ofono/scripts/list-contexts

[Stefan Kalb (stefan-kalb)]

Hi Pat,

The settings seem to be correct.
Please find the list-contexts output attached.

BR Stefan

Am Dienstag, 31. Mai 2016 21:41:09 CEST schrieb Pat McGowan
<email address hidden>:
> @stefan can you check the APN settings in System Settings >
> cellular >carriers and see if the selected APN matches that
> recommended for swisscom
> Also if possible attach the output of
> /usr/share/ofono/scripts/list-contexts
>
> ** Changed in: canonical-devices-system-image
> Status: New => Incomplete
>

--
Mit Dekko von meinem Ubuntu-Gerät gesendet

[John McAleely (john.mcaleely)]

Is there any reason to think this is not just a carrier doing a device-name
check against an unmaintained whitelist?

On 1 June 2016 at 15:21, Pat McGowan <email address hidden> wrote:

> ** Also affects: ofono (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Changed in: canonical-devices-system-image
> Status: Incomplete => Confirmed
>
> ** Changed in: canonical-devices-system-image
> Assignee: (unassigned) => John McAleely (john.mcaleely)
>
> ** Changed in: ofono (Ubuntu)
> Assignee: (unassigned) => Alfonso Sanchez-Beato (alfonsosanchezbeato)
>
> --
> You received this bug notification because you are a bug assignee.
> https://bugs.launchpad.net/bugs/1586521
>
> Title:
> Swisscom does not recognize ubuntu phones as MMS capable
>
> Status in Canonical System Image:
> Confirmed
> Status in ofono package in Ubuntu:
> New
>
> Bug description:
> When connecting to carrier swisscom with bq4.5 or mx4 (both OTA10.1)
> carrier sends a welcome SMS, which explaines that the new device is not
> capable of receiving MMS messeages.
> As a result only a SMS with a swisscom weblink is received if somebody
> tries to send a MMS to my ubuntu phones.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1586521/+subscriptions
>

[Pat McGowan (pat-mcgowan)]

This is quite possible, from a thread re Jolla phones:

Swisscom will not even let you send MMS when you use an unknown model of phone (e.g. the Jolla). I had the same with the N900 and fmms back then.
The solution is to call their hotline and kindly convince them that your handset is capable of MMS sending and receiving. They will then enable it for your phone. However, when you place your SIM card in another phone and put it back in the Jolla, you'd have to call the hotline again.

There are also mentions of the configuration being reset incorrectly for a new device