[Acer Nitro AN517-54] Screen freezes on ubuntu 25.04 (NVRM: RmCheckForGcxSupportOnCurrentState: NVRM, Failed to get GCx pre-requisite)

[Ashkan]

screen freezes all of a sudden, no hardware issues, i use tested 570 open nvidia drivers and also not tested ones. but problem still consists.

ProblemType: Bug
DistroRelease: Ubuntu 25.04
Package: xorg 1:7.7+23ubuntu4
ProcVersionSignature: Ubuntu 6.14.0-15.15-generic 6.14.0
Uname: Linux 6.14.0-15-generic x86_64
.proc.driver.nvidia.capabilities.fabric-imex-mgmt:
 DeviceFileMinor: 4323
 DeviceFileMode: 256
 DeviceFileModify: 1
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX Open Kernel Module for x86_64 570.133.07 Release Build (dvs-builder@U22-I3-G01-1-1) Fri Mar 14 12:57:14 UTC 2025
 GCC version: gcc version 14.2.0 (Ubuntu 14.2.0-19ubuntu2)
ApportVersion: 2.32.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 18 18:34:02 2025
DistUpgraded: Fresh install
DistroCodename: plucky
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation TigerLake-H GT1 [UHD Graphics] [8086:9a68] (rev 01) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] Device [1025:153b]
 NVIDIA Corporation GA104M [GeForce RTX 3070 Mobile / Max-Q] [10de:249d] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] Device [1025:1544]
InstallationDate: Installed on 2025-04-17 (1 days ago)
InstallationMedia: Ubuntu 25.04 "Plucky Puffin" - Release amd64 (20250415.3)
MachineType: Acer Nitro AN517-54
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.14.0-15-generic root=/dev/mapper/hostname--vg-hostname--lv ro quiet splash crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/06/2023
dmi.bios.release: 1.20
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.20
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Kamiq_TLS
dmi.board.vendor: TGL
dmi.board.version: V1.20
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.20
dmi.ec.firmware.release: 1.20
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.20:bd07/06/2023:br1.20:efr1.20:svnAcer:pnNitroAN517-54:pvrV1.20:rvnTGL:rnKamiq_TLS:rvrV1.20:cvnAcer:ct10:cvrV1.20:sku0000000000000000:
dmi.product.family: Nitro 5
dmi.product.name: Nitro AN517-54
dmi.product.sku: 0000000000000000
dmi.product.version: V1.20
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.124-2
version.libgl1-mesa-dri: libgl1-mesa-dri 25.0.3-1ubuntu2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.16-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.18-1

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[hungry-mietner (hungry-mietner)]

I have the same problem since the upgrade to Ubuntu 25.04 last week. Every few hours the desktop freezes and I have to do a hard shutdown. There are no files in /var/crash.

# System Details Report
---

## Hardware Information:
- **Hardware Model:** Gigabyte Technology Co., Ltd. Z790 AORUS ELITE AX
- **Memory:** 32.0 GiB
- **Processor:** 13th Gen Intel® Core™ i5-13600KF × 20
- **Graphics:** NVIDIA GeForce RTX™ 4080
- **Disk Capacity:** 2.0 TB

## Software Information:
- **Firmware Version:** FB
- **OS Name:** Ubuntu 25.04
- **OS Build:** (null)
- **OS Type:** 64-bit
- **GNOME Version:** 48
- **Windowing System:** Wayland
- **Kernel Version:** Linux 6.14.0-15-generic

Nvidia driver version: 570.133.07

[Daniel van Vugt (vanvugt)]

Ashkan, your issue looks like an Nvidia kernel driver bug or a hardware issue:

[ 39.608337] NVRM: gpuWaitForGfwBootComplete_TU102: failed to wait for GFW_BOOT: (progress 0x9)
[ 39.608342] NVRM: kgspWaitForGfwBootOk_TU102: failed to wait for GFW boot complete: 0x55 VBIOS version 94.04.43.00.82
[ 39.608343] NVRM: kgspWaitForGfwBootOk_TU102: (the GPU may be in a bad state and may need to be reset)
...

-----

hungry-mietner, your issue on Apr 20 and 21 looks like a different Nvidia kernel driver bug:

Apr 21 09:59:41 MJ-PC kernel: NVRM: nvAssertFailedNoLog: Assertion failed: CliGetEventInfo(rpc_params->hClient, rpc_params->hEvent, &pEvent) @ kernel_gsp.c:466
Apr 21 09:59:41 MJ-PC kernel: NVRM: _kgspProcessRpcEvent: Failed to process received event 0x1003 (POST_EVENT) from GPU0: status=0x57

In future please open your own bugs so as to not confuse existing ones.

[hungry-mietner (hungry-mietner)]

I just saw that the same Nvidia bug was also reported by multiple users in the Nvidia forums https://forums.developer.nvidia.com/t/570-release-feedback-discussion/321956/499

[Daniel van Vugt (vanvugt)]

This is not "the same Nvidia bug". It is two unrelated issues, though admittedly both seem to be caused by 570. Please always log your own separate bugs.

[hungry-mietner (hungry-mietner)]

The bug is also tracked on NVIDIA's GitHub: https://github.com/NVIDIA/open-gpu-kernel-modules/issues/739

[Daniel van Vugt (vanvugt)]

That is your bug, it is not this bug which is currently owned by Ashkan. Please report that issue elsewhere.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daniel van Vugt (vanvugt)]

Judging by Ashkan's original kernel log in comment #1, the i915 Intel graphics driver started emitting warnings before Nvidia hit trouble. Also the integrated GPU usually owns the laptop screen so this isn't really an Nvidia bug.

Everyone else, please open your own separate bugs.

[Zixing Liu (liushuyu-011)]

I think this bug might be closer to https://github.com/NVIDIA/open-gpu-kernel-modules/issues/659, judging from the kernel log.

i915 warnings in the log only show issues related to Intel GPU probing and should not cause the screen to freeze (they can also indicate a firmware bug or ACPI table issue). To see if the Intel GPU is the problem, I think Askan can try `sudo prime-select intel` to use iGPU for rendering.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.