[nvidia] After using the secondary screen, the primary screen stops working

Bug #2041690 reported by RoeunPacharoth
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
nvidia-graphics-drivers-535 (Ubuntu)
New
Undecided
Unassigned

Bug Description

After I use the secondary screen, the primary screen stops working, and the problem is nvidia

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Uname: Linux 6.5.0-10-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 535.113.01 Tue Sep 12 19:41:24 UTC 2023
 GCC version:
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 27 23:58:39 2023
DistUpgraded: 2023-10-14 21:42:04,522 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation TigerLake-H GT1 [UHD Graphics] [8086:9a60] (rev 01) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] TigerLake-H GT1 [UHD Graphics] [1025:153b]
 NVIDIA Corporation TU117M [GeForce GTX 1650 Mobile / Max-Q] [10de:1f9d] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] TU117M [GeForce GTX 1650 Mobile / Max-Q] [1025:1544]
InstallationDate: Installed on 2023-05-20 (160 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-10-generic root=UUID=8806d2d2-440c-4fb8-bfae-fce3d6fc0f20 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to mantic on 2023-10-14 (13 days ago)
XorgConf:

dmi.bios.date: 06/22/2022
dmi.bios.release: 1.18
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.18
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Kamiq_TLS
dmi.board.vendor: TGL
dmi.board.version: V1.18
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.18
dmi.ec.firmware.release: 1.10
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.18:bd06/22/2022:br1.18:efr1.10:svnAcer:pnNitroAN517-54:pvrV1.18:rvnTGL:rnKamiq_TLS:rvrV1.18:cvnAcer:ct10:cvrV1.18:sku0000000000000000:
dmi.product.family: Nitro 5
dmi.product.name: Nitro AN517-54
dmi.product.sku: 0000000000000000
dmi.product.version: V1.18
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Revision history for this message
RoeunPacharoth (pacharoth) wrote :
summary: - Cannot open internal or screen laptop
+ [nvidia] After using the secondary screen, the primary screen stops
+ working
affects: xorg (Ubuntu) → nvidia-graphics-drivers-535 (Ubuntu)
tags: added: nvidia
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