| 2023-08-12 03:43:20 |
Bruce Goodwin |
bug |
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added bug |
| 2023-08-12 03:58:42 |
Bruce Goodwin |
attachment added |
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journalctl.out https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5691765/+files/journalctl.out |
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| 2023-08-12 03:59:06 |
Bruce Goodwin |
attachment added |
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dmesg https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5691766/+files/dmesg |
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| 2023-08-12 04:00:16 |
Bruce Goodwin |
attachment added |
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syslog https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5691767/+files/syslog |
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| 2023-08-17 04:43:03 |
Bruce Goodwin |
bug task added |
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xorg (Ubuntu) |
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| 2023-08-17 04:57:50 |
Daniel van Vugt |
bug task deleted |
xorg (Ubuntu) |
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| 2023-08-17 05:05:31 |
Daniel van Vugt |
bug |
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added subscriber Daniel van Vugt |
| 2023-08-17 17:22:42 |
Bruce Goodwin |
bug task added |
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xorg (Ubuntu) |
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| 2023-08-17 22:12:24 |
Bruce Goodwin |
tags |
amd64 apport-bug jammy |
amd64 apport-bug apport-collected jammy ubuntu |
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| 2023-08-17 22:12:25 |
Bruce Goodwin |
description |
System info:
Alienware 15 R3 laptop,
Nvidia Geforce GTX 1060 + Intel HD Graphics 630
full specs @ https://dl.dell.com/content/manual38481186-alienware-15-r3-setup-and-specifications.pdf?language=en-us
I was using the gnome gui with this laptop for years, and I dual boot to Win10, which still works as well as before (insert snark about windows here). Ubuntu/gnome was working with the proprietary nvidia drivers before the upgrade. But...
Disclaimer - I don't know much about the state before the upgrade. It happened overnight while I was not present. Sadly I dont know the ubuntu version (Probably 20.04?), nvidia driver version, if it was wayland or X11, or the kernel version. I wish I had this info for you :(.
Current Behavior:
Any attempt to start a gui turns off the monitor completely. Even the backlight flickers then turns off. I thought maybe I couldn't see anything because the backlight was off, but I tried shining a flashlight at the monitor and still can't see any dim image so it seems that's not it.
When in this state, I cannot use ctrl+alt+F# to switch to a shell.
I can ssh to the machine in this state, so it is booted! But the only way to use the machine directly is to boot in safe mode and get to a root shell (continuing boot in safe mode just leaves me in the same black-screen state).
Things I've tried:
* switching to nvidia-driver 525, 470, and 390 (non-server variants)
* Same behavior. - No graphics, backlight or ability to switch to another TTY
* making Intel graphics primary with `nvidia-prime`
* Same behavior. - No graphics, backlight or ability to switch to another TTY
* Disabled wayland in `/etc/gdm3/custom.conf`
* Same behavior. - No graphics, backlight or ability to switch to another TTY
* uninstalling nvidia packages (`apt remove --purge '*nvidia*'` and `apt autoremove`) and attempting to use the nouveau driver
* Backlight stays on, but otherwise the same behavior. - No graphics, or ability to switch to another TTY
* This makes me think that the issue is something more than just the nvidia driver? Perhaps the 6.2.0 kernel? But I'm not sure what component to put this bug in if that's the case. I'm happy to refile wherever is appropriate.
* Reinstalling ubuntu completely (this required using safe graphics mode - normal mode yielded the same behavior in the installer)
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: nvidia-driver-535 535.86.05-0ubuntu0.22.04.1
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Uname: Linux 6.2.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
Date: Fri Aug 11 22:59:41 2023
InstallationDate: Installed on 2023-08-12 (0 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
ProcEnviron:
TERM=linux
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: nvidia-graphics-drivers-535
UpgradeStatus: No upgrade log present (probably fresh install) |
System info:
Alienware 15 R3 laptop,
Nvidia Geforce GTX 1060 + Intel HD Graphics 630
full specs @ https://dl.dell.com/content/manual38481186-alienware-15-r3-setup-and-specifications.pdf?language=en-us
I was using the gnome gui with this laptop for years, and I dual boot to Win10, which still works as well as before (insert snark about windows here). Ubuntu/gnome was working with the proprietary nvidia drivers before the upgrade. But...
Disclaimer - I don't know much about the state before the upgrade. It happened overnight while I was not present. Sadly I dont know the ubuntu version (Probably 20.04?), nvidia driver version, if it was wayland or X11, or the kernel version. I wish I had this info for you :(.
Current Behavior:
Any attempt to start a gui turns off the monitor completely. Even the backlight flickers then turns off. I thought maybe I couldn't see anything because the backlight was off, but I tried shining a flashlight at the monitor and still can't see any dim image so it seems that's not it.
When in this state, I cannot use ctrl+alt+F# to switch to a shell.
I can ssh to the machine in this state, so it is booted! But the only way to use the machine directly is to boot in safe mode and get to a root shell (continuing boot in safe mode just leaves me in the same black-screen state).
Things I've tried:
* switching to nvidia-driver 525, 470, and 390 (non-server variants)
* Same behavior. - No graphics, backlight or ability to switch to another TTY
* making Intel graphics primary with `nvidia-prime`
* Same behavior. - No graphics, backlight or ability to switch to another TTY
* Disabled wayland in `/etc/gdm3/custom.conf`
* Same behavior. - No graphics, backlight or ability to switch to another TTY
* uninstalling nvidia packages (`apt remove --purge '*nvidia*'` and `apt autoremove`) and attempting to use the nouveau driver
* Backlight stays on, but otherwise the same behavior. - No graphics, or ability to switch to another TTY
* This makes me think that the issue is something more than just the nvidia driver? Perhaps the 6.2.0 kernel? But I'm not sure what component to put this bug in if that's the case. I'm happy to refile wherever is appropriate.
* Reinstalling ubuntu completely (this required using safe graphics mode - normal mode yielded the same behavior in the installer)
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: nvidia-driver-535 535.86.05-0ubuntu0.22.04.1
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Uname: Linux 6.2.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
Date: Fri Aug 11 22:59:41 2023
InstallationDate: Installed on 2023-08-12 (0 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
ProcEnviron:
TERM=linux
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: nvidia-graphics-drivers-535
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: pass
DistUpgraded: Fresh install
DistroCodename: jammy
DistroRelease: Ubuntu 22.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Subsystem: Dell HD Graphics 630 [1028:0774]
NVIDIA Corporation GP106BM [GeForce GTX 1060 Mobile 6GB] [10de:1c60] (rev a1) (prog-if 00 [VGA controller])
Subsystem: Dell GP106BM [GeForce GTX 1060 Mobile 6GB] [1028:07c0]
InstallationDate: Installed on 2023-08-12 (5 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:58c2 Realtek Semiconductor Corp. Integrated Webcam HD
Bus 001 Device 003: ID 0cf3:e301 Qualcomm Atheros Communications
Bus 001 Device 002: ID 187c:0530 Alienware Corporation AW1517
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Alienware Alienware 15 R3
Package: xorg 1:7.7+23ubuntu2
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-26-generic root=UUID=c2da9d36-62d1-49d4-97f6-139ed7798bca ro splash nvidia-drm.modeset=0 vt.handoff=7
ProcVersionSignature: Ubuntu 6.2.0-26.26~22.04.1-generic 6.2.13
Tags: jammy ubuntu
Uname: Linux 6.2.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/21/2020
dmi.bios.release: 1.10
dmi.bios.vendor: Alienware
dmi.bios.version: 1.10.0
dmi.board.name: Alienware 15 R3
dmi.board.vendor: Alienware
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Alienware
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnAlienware:bvr1.10.0:bd07/21/2020:br1.10:svnAlienware:pnAlienware15R3:pvr1.10.0:rvnAlienware:rnAlienware15R3:rvrA00:cvnAlienware:ct10:cvrNotSpecified:sku0774:
dmi.product.family: Alienware
dmi.product.name: Alienware 15 R3
dmi.product.sku: 0774
dmi.product.version: 1.10.0
dmi.sys.vendor: Alienware
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.4-0ubuntu1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1 |
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| 2023-08-17 22:12:26 |
Bruce Goodwin |
attachment added |
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BootLog.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692918/+files/BootLog.txt |
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| 2023-08-17 22:12:27 |
Bruce Goodwin |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692919/+files/CurrentDmesg.txt |
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| 2023-08-17 22:12:27 |
Bruce Goodwin |
attachment added |
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Dependencies.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692920/+files/Dependencies.txt |
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| 2023-08-17 22:12:29 |
Bruce Goodwin |
attachment added |
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DpkgLog.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692921/+files/DpkgLog.txt |
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| 2023-08-17 22:12:29 |
Bruce Goodwin |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692922/+files/Lspci.txt |
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| 2023-08-17 22:12:30 |
Bruce Goodwin |
attachment added |
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Lspci-vt.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692923/+files/Lspci-vt.txt |
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| 2023-08-17 22:12:31 |
Bruce Goodwin |
attachment added |
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Lsusb-t.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692924/+files/Lsusb-t.txt |
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| 2023-08-17 22:12:32 |
Bruce Goodwin |
attachment added |
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Lsusb-v.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692925/+files/Lsusb-v.txt |
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| 2023-08-17 22:12:33 |
Bruce Goodwin |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692926/+files/ProcCpuinfo.txt |
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| 2023-08-17 22:12:34 |
Bruce Goodwin |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692927/+files/ProcCpuinfoMinimal.txt |
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| 2023-08-17 22:12:35 |
Bruce Goodwin |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692928/+files/ProcInterrupts.txt |
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| 2023-08-17 22:12:36 |
Bruce Goodwin |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692929/+files/ProcModules.txt |
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| 2023-08-17 22:12:37 |
Bruce Goodwin |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692930/+files/UdevDb.txt |
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| 2023-08-17 22:12:38 |
Bruce Goodwin |
attachment added |
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XorgLog.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692931/+files/XorgLog.txt |
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| 2023-08-17 22:12:39 |
Bruce Goodwin |
attachment added |
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XorgLogOld.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692932/+files/XorgLogOld.txt |
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| 2023-08-17 22:12:41 |
Bruce Goodwin |
attachment added |
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acpidump.txt https://bugs.launchpad.net/bugs/2031198/+attachment/5692933/+files/acpidump.txt |
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| 2023-08-18 01:26:33 |
Daniel van Vugt |
bug task deleted |
xorg (Ubuntu) |
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| 2023-08-18 03:58:11 |
Daniel van Vugt |
nvidia-graphics-drivers-535 (Ubuntu): status |
New |
Incomplete |
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| 2023-08-18 04:52:30 |
Bruce Goodwin |
attachment added |
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journal.txt https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5692968/+files/journal.txt |
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| 2023-08-18 22:40:46 |
Bruce Goodwin |
attachment added |
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intel-prime-journal.txt https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5693105/+files/intel-prime-journal.txt |
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| 2023-08-21 03:27:00 |
Daniel van Vugt |
nvidia-graphics-drivers-535 (Ubuntu): status |
Incomplete |
Triaged |
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| 2023-08-21 03:27:02 |
Daniel van Vugt |
nvidia-graphics-drivers-535 (Ubuntu): importance |
Undecided |
Medium |
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| 2023-08-21 03:27:30 |
Daniel van Vugt |
summary |
Boots to black after upgrade to 22.04, Cannot use other TTY interfaces either (ctrl+alt+f2, etc) |
Alienware 15 R3 boots to black after upgrade to 22.04, Cannot use other TTY interfaces either (ctrl+alt+f2, etc) |
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| 2023-08-22 04:41:38 |
Bruce Goodwin |
attachment added |
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drm-full-login-journal.txt https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5693730/+files/drm-full-login-journal.txt |
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| 2023-08-22 04:42:33 |
Bruce Goodwin |
attachment added |
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nodrm-full-login-journal.txt https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5693731/+files/nodrm-full-login-journal.txt |
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| 2023-08-22 15:35:59 |
Bruce Goodwin |
attachment added |
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drm-full-login-journal.txt https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5693852/+files/drm-full-login-journal.txt |
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| 2023-08-22 15:38:26 |
Bruce Goodwin |
attachment added |
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drm-i915-0-full-login-journal.txt https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5693855/+files/drm-i915-0-full-login-journal.txt |
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| 2023-08-22 15:38:52 |
Bruce Goodwin |
attachment added |
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nodrm-i915-0-full-login-journal.txt https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5693856/+files/nodrm-i915-0-full-login-journal.txt |
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| 2023-08-24 01:14:38 |
Bruce Goodwin |
attachment added |
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drm-full-login-journal.txt https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5694469/+files/drm-full-login-journal.txt |
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| 2023-08-24 01:15:58 |
Bruce Goodwin |
attachment added |
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nodrm-full-login-journal.txt https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5694470/+files/nodrm-full-login-journal.txt |
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| 2023-08-25 16:04:15 |
Bruce Goodwin |
attachment added |
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nvidia-bug-report.log https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-535/+bug/2031198/+attachment/5695060/+files/nvidia-bug-report.log |
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