Xorg freeze. Can not login because black screen (GPU: Nvidia Geforce RTX).

[Yosha872]

The last time I used my computer (right now) I applied 3 or 4 system updates before to ask to reboot. Now when booting the screen is black (impossible to login).

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 5.15.0-69.76-generic 5.15.87
Uname: Linux 5.15.0-69-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 515.105.01 Mon Feb 27 12:49:44 UTC 2023
 GCC version:
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
Date: Thu Apr 6 22:13:19 2023
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation TigerLake-H GT1 [UHD Graphics] [8086:9a68] (rev 01) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] TigerLake-H GT1 [UHD Graphics] [1025:153b]
 NVIDIA Corporation GA106M [GeForce RTX 3060 Mobile / Max-Q] [10de:2520] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] GA106M [GeForce RTX 3060 Mobile / Max-Q] [1025:1544]
InstallationDate: Installed on 2022-12-12 (115 days ago)
InstallationMedia: Kubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
MachineType: Acer Nitro AN517-54
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-69-generic root=UUID=3929c5bf-9857-465d-ba3d-a34cf1bdd89d ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/02/2022
dmi.bios.release: 1.17
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.17
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Kamiq_TLS
dmi.board.vendor: TGL
dmi.board.version: V1.17
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.17
dmi.ec.firmware.release: 1.10
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.17:bd06/02/2022:br1.17:efr1.10:svnAcer:pnNitroAN517-54:pvrV1.17:rvnTGL:rnKamiq_TLS:rvrV1.17:cvnAcer:ct10:cvrV1.17:sku0000000000000000:
dmi.product.family: Nitro 5
dmi.product.name: Nitro AN517-54
dmi.product.sku: 0000000000000000
dmi.product.version: V1.17
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 22.2.5-0ubuntu0.1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.3-2ubuntu2.9
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Yosha872 (yosha)]

Before to get the black screen, I see the console text for a second, it shows a line about 'Nvidia failed'.

[Yosha872 (yosha)]

UPDATE: when selecting the previous kernel version (v5.15.0-67, instead of v5.15.0-69) everything is OK, I can reach the desktop !.

[Daniel van Vugt (vanvugt)]

Seems the driver update messed up somehow:

[ 4.214845] NVRM: API mismatch: the client has the version 515.86.01, but
               NVRM: this kernel module has the version 515.105.01. Please
               NVRM: make sure that this kernel module and all NVIDIA driver
               NVRM: components have the same version.

[Yosha872 (yosha)]

Thanks Daniel, FYI:

I could boot and use the commputer with kernel v5.15.0-67 less than 5 times, then I had the same issue as with v5.15.0-69. After trying v5.15.0-69 again, everything was OK !. Maybe something with updates has fixed by itself, now I have boot my computer 10 times without issue going back.