nvidia driver installed but i cant use nvidia card the system keeps using intel graphic device

Bug #1872184 reported by Dion
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
nvidia-graphics-drivers-440 (Ubuntu)
New
Undecided
Unassigned

Bug Description

nvidia driver installed but i cant use nvidia card the system keeps using intel graphic device, i cant switch to nvidia and cant enquery the card, when i use nvidia-smi i got the following output:

NVIDIA-SMI has failed because it couldn't communicate with the NVIDIA driver. Make sure that the latest NVIDIA driver is installed and running.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: nvidia-driver-440 440.64-0ubuntu3
ProcVersionSignature: Ubuntu 5.4.0-23.27-generic 5.4.29
Uname: Linux 5.4.0-23-generic x86_64
ApportVersion: 2.20.11-0ubuntu26
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 11 13:41:57 2020
InstallationDate: Installed on 2020-03-18 (23 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
SourcePackage: nvidia-graphics-drivers-440
UpgradeStatus: Upgraded to focal on 2020-03-19 (23 days ago)

Revision history for this message
Dion (dion-g3) wrote :
Revision history for this message
Dion (dion-g3) wrote :

$ dkms status

nvidia, 440.64, 5.4.0-23-generic, x86_64: installed (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!) (WARNING! Diff between built and installed module!)

$ nvidia-settings -q all

ERROR: NVIDIA driver is not loaded
ERROR: Unable to load info from any available system
ERROR: NVIDIA driver is not loaded
ERROR: Unable to load info from any available system

Revision history for this message
Dion (dion-g3) wrote :

$ ubuntu-drivers devices
== /sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0 ==
modalias : pci:v000010DEd00001C8Csv00001028sd0000086Fbc03sc02i00
vendor : NVIDIA Corporation
model : GP107M [GeForce GTX 1050 Ti Mobile]
driver : nvidia-driver-440 - distro non-free recommended
driver : nvidia-driver-435 - distro non-free
driver : nvidia-driver-390 - distro non-free
driver : xserver-xorg-video-nouveau - distro free builtin

== /sys/devices/pci0000:00/0000:00:14.3 ==
modalias : pci:v00008086d0000A370sv00008086sd000042A4bc02sc80i00
vendor : Intel Corporation
model : Wireless-AC 9560 [Jefferson Peak]
manual_install: True
driver : backport-iwlwifi-dkms - distro free

Revision history for this message
Dion (dion-g3) wrote :

$ prime-select query
nvidia

Revision history for this message
Dion (dion-g3) wrote :

problem fixed.

after upgrade and disable secure boot

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