[nvidia] startup bug

[Daniel Martinek]

when I start computer it sometimes remain stuck in starting procedure showing it instead of loading screen. Gnome will not start. Commands does not work at least on this console. I have to force restart computer. Another time the starting procedure shows, but is overtaken afterwards by standard loading screen which is little stretched to sides. It started appering after migrating from novaeu to Nvidias driver.

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: xorg 1:7.7+19ubuntu12
ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
Uname: Linux 5.0.0-15-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] je adresářem: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 418.56 Fri Mar 15 12:59:26 CDT 2019
 GCC version: gcc version 8.3.0 (Ubuntu 8.3.0-6ubuntu1)
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
BootLog: Error: [Errno 13] Operace zamítnuta: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue May 28 06:49:24 2019
DistUpgraded: Fresh install
DistroCodename: disco
DistroVariant: ubuntu
DkmsStatus:
 als, master, 4.18.0-20-generic, x86_64: installed
 als, master, 5.0.0-15-generic, x86_64: installed
 nvidia, 418.56, 5.0.0-15-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 NVIDIA Corporation GP107GLM [Quadro P1000 Mobile] [10de:1cbb] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company GP107GLM [Quadro P1000 Mobile] (P1000 [Zbook 17 G5 mobile workstation]) [103c:842f]
MachineType: HP HP ZBook 17 G5
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=cs_CZ.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic root=UUID=d3c1a21c-bf79-43cc-9eb9-83748dbaf57d ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/15/2019
dmi.bios.vendor: HP
dmi.bios.version: Q70 Ver. 01.06.03
dmi.board.name: 842D
dmi.board.vendor: HP
dmi.board.version: KBC Version 15.35.00
dmi.chassis.asset.tag: 5CD8501DGX
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrQ70Ver.01.06.03:bd02/15/2019:svnHP:pnHPZBook17G5:pvr:rvnHP:rn842D:rvrKBCVersion15.35.00:cvnHP:ct10:cvr:
dmi.product.family: 103C_5336AN HP ZBook 17
dmi.product.name: HP ZBook 17 G5
dmi.product.sku: 4QH25EA#BCM
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20180925-2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Your description indicates the issue started after swapping from the nouveau driver to an nvidia driver; which implies to me it's more an issue related to the nvidia driver itself.

Why do you think it's related to Xorg? Have you returned to using the nouveau driver and the problem remained? or what am I missing?

[Daniel Martinek (mcdandy)]

I could not use Other option in Apport becouse of choose package error (ubuntu-bug) and this was the closest. To revert do I just uninstall the envidia driver? I wanted to post the bug as soon as possible. Do not know the drivers name.

[Daniel van Vugt (vanvugt)]

Try this as a workaround: edit /etc/gdm3/custom.conf and uncomment the line:

   #WaylandEnable=false

Then reboot. If that works then this is a duplicate of bug 1798790.

[Daniel Martinek (mcdandy)]

The ubuntu circle is still elipse and beckground turned black until login. Login screen has right proportions. Did not see the text, which was the bug I thing

[Daniel Martinek (mcdandy)]

The bug seems simillar, but this happens only sometimes and cannot test other conditions in that bug report.

[Daniel van Vugt (vanvugt)]

Please try the workaround in comment #4.

[Daniel Martinek (mcdandy)]

When I tryed it the backround is black instead of violet, ubuntu circle in the logo is still elipse and sometimes the whole screen gets blacked for more then minute, so it is apparently the same state as before, just instead of the commandline there is completly black screen with backlight on.

[Daniel van Vugt (vanvugt)]

OK. Please:

1. Reproduce the problem again (the new black screen problem).

2. Reboot and as soon as the purple screen appears, tap Escape. Look through the menus and find recovery mode. Select it and boot recovery mode.

3. In a terminal or VT (Ctrl+Alt+F4), run:

   journalctl -b-1 > prevboot.txt

   and send us the file 'prevboot.txt'.

Please also subscribe to bug 1822026, which is tracking other issues with Nvidia P1000 GPU support.

[Daniel Martinek (mcdandy)]

There is no purple screen. It s allways black. Sometimes it gets stuck om
the black screen. Which is the bug

Dne st 29. kvě 2019 4:15 uživatel Daniel van Vugt <
<email address hidden>> napsal:

> OK. Please:
>
> 1. Reproduce the problem again (the new black screen problem).
>
> 2. Reboot and as soon as the purple screen appears, tap Escape. Look
> through the menus and find recovery mode. Select it and boot recovery
> mode.
>
> 3. In a terminal or VT (Ctrl+Alt+F4), run:
>
> journalctl -b-1 > prevboot.txt
>
> and send us the file 'prevboot.txt'.
>
> Please also subscribe to bug 1822026, which is tracking other issues
> with Nvidia P1000 GPU support.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1830673
>
> Title:
> [nvidia] startup bug
>
> Status in gdm3 package in Ubuntu:
> Incomplete
>
> Bug description:
> when I start computer it sometimes remain stuck in starting procedure
> showing it instead of loading screen. Gnome will not start. Commands
> does not work at least on this console. I have to force restart
> computer. Another time the starting procedure shows, but is overtaken
> afterwards by standard loading screen which is little stretched to
> sides. It started appering after migrating from novaeu to Nvidias
> driver.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
> Uname: Linux 5.0.0-15-generic x86_64
> NonfreeKernelModules: nvidia_modeset nvidia
> .proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] je adresářem:
> '/proc/driver/nvidia/gpus/0000:01:00.0'
> .proc.driver.nvidia.registry: Binary: ""
> .proc.driver.nvidia.version:
> NVRM version: NVIDIA UNIX x86_64 Kernel Module 418.56 Fri Mar 15
> 12:59:26 CDT 2019
> GCC version: gcc version 8.3.0 (Ubuntu 8.3.0-6ubuntu1)
> ApportVersion: 2.20.10-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Operace zamítnuta: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue May 28 06:49:24 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> DkmsStatus:
> als, master, 4.18.0-20-generic, x86_64: installed
> als, master, 5.0.0-15-generic, x86_64: installed
> nvidia, 418.56, 5.0.0-15-generic, x86_64: installed
> ExtraDebuggingInterest: Yes, including running git bisection searches
> GraphicsCard:
> NVIDIA Corporation GP107GLM [Quadro P1000 Mobile] [10de:1cbb] (rev a1)
> (prog-if 00 [VGA controller])
> Subsystem: Hewlett-Packard Company GP107GLM [Quadro P1000 Mobile]
> (P1000 [Zbook 17 G5 mobile workstation]) [103c:842f]
> MachineType: HP HP ZBook 17 G5
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=cs_CZ.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic
> root=UUID=d3c1a21c-bf79-43cc-9eb9-83748dbaf57d ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dm...

[Daniel Martinek (mcdandy)]

TiIt happenet today And this might be record of itfile:///home/daniel/git/prewboot2.txt

[Daniel Martinek (mcdandy)]

oops

[Daniel Martinek (mcdandy)]

Now the background under ubuntu logo is violet/purple (normal color) . Do
not know what is happening.
Next restart.: black again.

Dne st 29. kvě 2019 8:37 uživatel Daniel Martinek <email address hidden>
napsal:

> There is no purple screen. It s allways black. Sometimes it gets stuck om
> the black screen. Which is the bug
>
> Dne st 29. kvě 2019 4:15 uživatel Daniel van Vugt <
> <email address hidden>> napsal:
>
>> OK. Please:
>>
>> 1. Reproduce the problem again (the new black screen problem).
>>
>> 2. Reboot and as soon as the purple screen appears, tap Escape. Look
>> through the menus and find recovery mode. Select it and boot recovery
>> mode.
>>
>> 3. In a terminal or VT (Ctrl+Alt+F4), run:
>>
>> journalctl -b-1 > prevboot.txt
>>
>> and send us the file 'prevboot.txt'.
>>
>> Please also subscribe to bug 1822026, which is tracking other issues
>> with Nvidia P1000 GPU support.
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1830673
>>
>> Title:
>> [nvidia] startup bug
>>
>> Status in gdm3 package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> when I start computer it sometimes remain stuck in starting procedure
>> showing it instead of loading screen. Gnome will not start. Commands
>> does not work at least on this console. I have to force restart
>> computer. Another time the starting procedure shows, but is overtaken
>> afterwards by standard loading screen which is little stretched to
>> sides. It started appering after migrating from novaeu to Nvidias
>> driver.
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 19.04
>> Package: xorg 1:7.7+19ubuntu12
>> ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
>> Uname: Linux 5.0.0-15-generic x86_64
>> NonfreeKernelModules: nvidia_modeset nvidia
>> .proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] je adresářem:
>> '/proc/driver/nvidia/gpus/0000:01:00.0'
>> .proc.driver.nvidia.registry: Binary: ""
>> .proc.driver.nvidia.version:
>> NVRM version: NVIDIA UNIX x86_64 Kernel Module 418.56 Fri Mar 15
>> 12:59:26 CDT 2019
>> GCC version: gcc version 8.3.0 (Ubuntu 8.3.0-6ubuntu1)
>> ApportVersion: 2.20.10-0ubuntu27
>> Architecture: amd64
>> BootLog: Error: [Errno 13] Operace zamítnuta: '/var/log/boot.log'
>> CompositorRunning: None
>> CurrentDesktop: ubuntu:GNOME
>> Date: Tue May 28 06:49:24 2019
>> DistUpgraded: Fresh install
>> DistroCodename: disco
>> DistroVariant: ubuntu
>> DkmsStatus:
>> als, master, 4.18.0-20-generic, x86_64: installed
>> als, master, 5.0.0-15-generic, x86_64: installed
>> nvidia, 418.56, 5.0.0-15-generic, x86_64: installed
>> ExtraDebuggingInterest: Yes, including running git bisection searches
>> GraphicsCard:
>> NVIDIA Corporation GP107GLM [Quadro P1000 Mobile] [10de:1cbb] (rev a1)
>> (prog-if 00 [VGA controller])
>> Subsystem: Hewlett-Packard Company GP107GLM [Quadro P1000 Mobile]
>> (P1000 [Zbook 17 G5 mobile workstation]) [103c:842f]
>> MachineType: HP HP ZBook 17 G5
>> ProcEnviron:
>> TERM=xterm-256color
>> PATH=(custom, no user)
>> XDG_RUNTIME_DIR=<set>
>> ...

[Daniel van Vugt (vanvugt)]

Thanks!

It appears your laptop only has an Nvidia GPU. Although an Intel GPU should be present, it's not detected. Most likely disabled in the BIOS. That should be OK...

Also your Xorg log is reporting that the Nvidia driver has successfully detected the internal display, which is 1920x1080 and is an LCD panel manufactured by Chimei.

Your 'prewboot2.txt' seems to suggest maybe the remaining problem is just that Ubuntu doesn't know how to properly control the display backlight.

Please run this command:

  find /sys/class/backlight/ > backlights.txt

and send us the file 'backlights.txt'.

[Daniel Martinek (mcdandy)]

It appers, that I succefully recreated the bug. But the screen color is
purple/violet. Will wait for about 5 min to confirm it.

Dne st 29. kvě 2019 9:15 uživatel Daniel van Vugt <
<email address hidden>> napsal:

> ** Changed in: gdm3 (Ubuntu)
> Status: Incomplete => New
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1830673
>
> Title:
> [nvidia] startup bug
>
> Status in gdm3 package in Ubuntu:
> New
>
> Bug description:
> when I start computer it sometimes remain stuck in starting procedure
> showing it instead of loading screen. Gnome will not start. Commands
> does not work at least on this console. I have to force restart
> computer. Another time the starting procedure shows, but is overtaken
> afterwards by standard loading screen which is little stretched to
> sides. It started appering after migrating from novaeu to Nvidias
> driver.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
> Uname: Linux 5.0.0-15-generic x86_64
> NonfreeKernelModules: nvidia_modeset nvidia
> .proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] je adresářem:
> '/proc/driver/nvidia/gpus/0000:01:00.0'
> .proc.driver.nvidia.registry: Binary: ""
> .proc.driver.nvidia.version:
> NVRM version: NVIDIA UNIX x86_64 Kernel Module 418.56 Fri Mar 15
> 12:59:26 CDT 2019
> GCC version: gcc version 8.3.0 (Ubuntu 8.3.0-6ubuntu1)
> ApportVersion: 2.20.10-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Operace zamítnuta: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue May 28 06:49:24 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> DkmsStatus:
> als, master, 4.18.0-20-generic, x86_64: installed
> als, master, 5.0.0-15-generic, x86_64: installed
> nvidia, 418.56, 5.0.0-15-generic, x86_64: installed
> ExtraDebuggingInterest: Yes, including running git bisection searches
> GraphicsCard:
> NVIDIA Corporation GP107GLM [Quadro P1000 Mobile] [10de:1cbb] (rev a1)
> (prog-if 00 [VGA controller])
> Subsystem: Hewlett-Packard Company GP107GLM [Quadro P1000 Mobile]
> (P1000 [Zbook 17 G5 mobile workstation]) [103c:842f]
> MachineType: HP HP ZBook 17 G5
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=cs_CZ.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic
> root=UUID=d3c1a21c-bf79-43cc-9eb9-83748dbaf57d ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 02/15/2019
> dmi.bios.vendor: HP
> dmi.bios.version: Q70 Ver. 01.06.03
> dmi.board.name: 842D
> dmi.board.vendor: HP
> dmi.board.version: KBC Version 15.35.00
> dmi.chassis.asset.tag: 5CD8501DGX
> dmi.chassis.type: 10
> dmi.chassis.vendor: HP
> dmi.modalias:
> dmi:bvnHP:bvrQ70Ver.01.06.03:bd02/15/2019:svnHP:pnHPZBook17G5:pvr:rvnHP:rn842D:rvrKBCVersion15.35.0...

[Daniel Martinek (mcdandy)]

I can see intell gpu in windows and it is active when I do something nod
gpu demanding. Else nvidia gpu kicks in.

Dne st 29. kvě 2019 9:25 uživatel Daniel van Vugt <
<email address hidden>> napsal:

> Thanks!
>
> It appears your laptop only has an Nvidia GPU. Although an Intel GPU
> should be present, it's not detected. Most likely disabled in the BIOS.
> That should be OK...
>
> Also your Xorg log is reporting that the Nvidia driver has successfully
> detected the internal display, which is 1920x1080 and is an LCD panel
> manufactured by Chimei.
>
> Your 'prewboot2.txt' seems to suggest maybe the remaining problem is
> just that Ubuntu doesn't know how to properly control the display
> backlight.
>
> Please run this command:
>
> find /sys/class/backlight/ > backlights.txt
>
> and send us the file 'backlights.txt'.
>
>
> ** Package changed: gdm3 (Ubuntu) => nvidia-graphics-drivers-418
> (Ubuntu)
>
> ** Changed in: nvidia-graphics-drivers-418 (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1830673
>
> Title:
> [nvidia] startup bug
>
> Status in nvidia-graphics-drivers-418 package in Ubuntu:
> Incomplete
>
> Bug description:
> when I start computer it sometimes remain stuck in starting procedure
> showing it instead of loading screen. Gnome will not start. Commands
> does not work at least on this console. I have to force restart
> computer. Another time the starting procedure shows, but is overtaken
> afterwards by standard loading screen which is little stretched to
> sides. It started appering after migrating from novaeu to Nvidias
> driver.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
> Uname: Linux 5.0.0-15-generic x86_64
> NonfreeKernelModules: nvidia_modeset nvidia
> .proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] je adresářem:
> '/proc/driver/nvidia/gpus/0000:01:00.0'
> .proc.driver.nvidia.registry: Binary: ""
> .proc.driver.nvidia.version:
> NVRM version: NVIDIA UNIX x86_64 Kernel Module 418.56 Fri Mar 15
> 12:59:26 CDT 2019
> GCC version: gcc version 8.3.0 (Ubuntu 8.3.0-6ubuntu1)
> ApportVersion: 2.20.10-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Operace zamítnuta: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue May 28 06:49:24 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> DkmsStatus:
> als, master, 4.18.0-20-generic, x86_64: installed
> als, master, 5.0.0-15-generic, x86_64: installed
> nvidia, 418.56, 5.0.0-15-generic, x86_64: installed
> ExtraDebuggingInterest: Yes, including running git bisection searches
> GraphicsCard:
> NVIDIA Corporation GP107GLM [Quadro P1000 Mobile] [10de:1cbb] (rev a1)
> (prog-if 00 [VGA controller])
> Subsystem: Hewlett-Packard Company GP107GLM [Quadro P1000 Mobile]
> (P1000 [Zbook 17 G5 mobile workstation]) [103c:842f]
> MachineType: HP HP ZBook 17 G5
> ProcEnviron:
> TERM=xterm-256col...

[Daniel Martinek (mcdandy)]

This is the bug as it happened few minutes ago

[Daniel Martinek (mcdandy)]

This is the file you reqested

[Daniel van Vugt (vanvugt)]

Thanks.

It appears this is a problem in the Nvidia driver only. But instead of waiting for a fix for that, you might want to try forcing the integrated GPU (Intel GPU) to be enabled (the Linux kernel can't see it right now). Hopefully you can find an option for that in your system BIOS?...

[Daniel van Vugt (vanvugt)]

Can you please also run this command:

  grep . /sys/class/backlight/nvidia_0/* > backlightdetails.txt

and send us 'backlightdetails.txt'?

[Daniel Martinek (mcdandy)]

grep: /sys/class/backlight/nvidia_0/device: je adresářem
grep: /sys/class/backlight/nvidia_0/power: je adresářem
grep: /sys/class/backlight/nvidia_0/subsystem: je adresářem

je adresářem = is folder