Bug #1910840 “[nvidia] Xorg freeze” : Bugs : nvidia-graphics-drivers-390 package : Ubuntu

Revision history for this message

Sunil R (sunilraikar) wrote on 2021-01-09:

#1

CurrentDmesg.txt Edit (62.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (12.2 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (34.2 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (13.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (490 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.0 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (302 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (177.1 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (34.4 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (36.3 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (16.1 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (19.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-01-11:

#2

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

Sunil R (sunilraikar) wrote on 2021-01-11: Re: [Bug 1910840] Re: Xorg freeze

#3

Download full text (4.5 KiB)

Hi,
Followed Step 2 :

Link to issue :
https://errors.ubuntu.com/oops/4e883776-53cc-11eb-8e91-fa163ee63de6

Thanks
Sunil Raikar

On Mon, Jan 11, 2021 at 9:05 AM Daniel van Vugt <email address hidden>
wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It sounds like some part of the system has crashed. To
> help us find the cause of the crash please follow these steps:
>
> 1. Look in /var/crash for crash files and if found run:
> ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1910840
>
> Title:
> Xorg freeze
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> After login the screen freezes with mouse pointer duplicating. No
> operations can be performed .Need to do hard reboot.This started
> happening after upgrade(5.0.58)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.4.0-52.57~18.04.1-generic 5.4.65
> Uname: Linux 5.4.0-52-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.21
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Jan 9 11:46:45 2021
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> DkmsStatus:
> nvidia, 390.138, 5.4.0-58-generic, x86_64: installed
> nvidia, 390.138, 5.4.0-59-generic, x86_64: installed
> GpuHangFrequency: Continuously
> GpuHangReproducibility: Occurs more often under certain circumstances
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
> Subsystem: Dell 2nd Generation Core Processor Family Integrated
> Graphics Controller [1028:04b6]
> NVIDIA Corporation GF108M [GeForce GT 525M] [10de:0df5] (rev a1)
> (prog-if 00 [VGA controller])
> Subsystem: Dell GF108M [GeForce GT 525M] [1028:04b6]
> InstallationDate: Installed on 2020-11-02 (68 days ago)
> InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64
> (20200806.1)
> MachineType: Dell Inc. Dell System XPS L502X
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic
> root=UUID=e6874eb1-356d-41dd-b4e2-a1f27d050215 ro quiet splash vt.handoff=1...

Hi,
Followed Step 2 :

Link to issue :
https://errors.ubuntu.com/oops/4e883776-53cc-11eb-8e91-fa163ee63de6

Thanks
Sunil Raikar

On Mon, Jan 11, 2021 at 9:05 AM Daniel van Vugt <1910840@bugs.launchpad.net>
wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It sounds like some part of the system has crashed. To
> help us find the cause of the crash please follow these steps:
>
> 1. Look in /var/crash for crash files and if found run:
>     ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1910840
>
> Title:
>   Xorg freeze
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   After login the screen freezes with mouse pointer duplicating. No
>   operations can be performed .Need to do hard reboot.This started
>   happening after upgrade(5.0.58)
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.4.0-52.57~18.04.1-generic 5.4.65
>   Uname: Linux 5.4.0-52-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.21
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Sat Jan  9 11:46:45 2021
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   DkmsStatus:
>    nvidia, 390.138, 5.4.0-58-generic, x86_64: installed
>    nvidia, 390.138, 5.4.0-59-generic, x86_64: installed
>   GpuHangFrequency: Continuously
>   GpuHangReproducibility: Occurs more often under certain circumstances
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
>      Subsystem: Dell 2nd Generation Core Processor Family Integrated
> Graphics Controller [1028:04b6]
>    NVIDIA Corporation GF108M [GeForce GT 525M] [10de:0df5] (rev a1)
> (prog-if 00 [VGA controller])
>      Subsystem: Dell GF108M [GeForce GT 525M] [1028:04b6]
>   InstallationDate: Installed on 2020-11-02 (68 days ago)
>   InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64
> (20200806.1)
>   MachineType: Dell Inc. Dell System XPS L502X
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic
> root=UUID=e6874eb1-356d-41dd-b4e2-a1f27d050215 ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 09/07/2012
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A12
>   dmi.board.name: 0YR8NN
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 8
>   dmi.chassis.vendor: Dell Inc.
>   dmi.chassis.version: 0.1
>   dmi.modalias:
> dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0YR8NN:rvrA00:cvnDellInc.:ct8:cvr0.1:
>   dmi.product.family: HuronRiver System
>   dmi.product.name: Dell System XPS L502X
>   dmi.product.sku: System SKUNumber
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
>   version.libdrm2: libdrm2 2.4.101-2~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~18.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~18.04.1
>   version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1910840/+subscriptions
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-01-12: Re: Xorg freeze

#4

Thanks but that crash is from 'nautilus' which is not relevant to the shell. Please follow the steps in comment #2 again next time the problem happens.

Revision history for this message

Sunil R (sunilraikar) wrote on 2021-01-12: Re: [Bug 1910840] Re: Xorg freeze

#5

Screenshot from 2021-01-12 13-34-14.png Edit (75.0 KiB, image/png; name="Screenshot from 2021-01-12 13-34-14.png")

Download full text (3.7 KiB)

Hi ,
Please find the reproduced bug url below:

https://errors.ubuntu.com/oops/4f1c102a-54a8-11eb-8218-fa163e102db1

Error Page:
[image: Screenshot from 2021-01-12 13-34-14.png]

Thanks
Sunil Raikar

On Tue, Jan 12, 2021 at 7:45 AM Daniel van Vugt <email address hidden>
wrote:

> Thanks but that crash is from 'nautilus' which is not relevant to the
> shell. Please follow the steps in comment #2 again next time the problem
> happens.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1910840
>
> Title:
> Xorg freeze
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> After login the screen freezes with mouse pointer duplicating. No
> operations can be performed .Need to do hard reboot.This started
> happening after upgrade(5.0.58)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.4.0-52.57~18.04.1-generic 5.4.65
> Uname: Linux 5.4.0-52-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.21
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Jan 9 11:46:45 2021
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> DkmsStatus:
> nvidia, 390.138, 5.4.0-58-generic, x86_64: installed
> nvidia, 390.138, 5.4.0-59-generic, x86_64: installed
> GpuHangFrequency: Continuously
> GpuHangReproducibility: Occurs more often under certain circumstances
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
> Subsystem: Dell 2nd Generation Core Processor Family Integrated
> Graphics Controller [1028:04b6]
> NVIDIA Corporation GF108M [GeForce GT 525M] [10de:0df5] (rev a1)
> (prog-if 00 [VGA controller])
> Subsystem: Dell GF108M [GeForce GT 525M] [1028:04b6]
> InstallationDate: Installed on 2020-11-02 (68 days ago)
> InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64
> (20200806.1)
> MachineType: Dell Inc. Dell System XPS L502X
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic
> root=UUID=e6874eb1-356d-41dd-b4e2-a1f27d050215 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/07/2012
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A12
> dmi.board.name: 0YR8NN
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 8
> dmi.chassis.vendor: Dell Inc.
> dmi.chassis.version: 0.1
> dmi.modalias:
> dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0YR8NN:rvrA00:cvnDellInc.:ct8:cvr0.1:
> dmi.product.family: HuronRiver System
> dmi.product.name: Dell System XPS L502X
> dmi.product.sku: System SKUNumber
> dmi.sys.vendor: Dell Inc.
> version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
> versi...

Hi ,
Please find the reproduced bug url below:

https://errors.ubuntu.com/oops/4f1c102a-54a8-11eb-8218-fa163e102db1

Error Page:
[image: Screenshot from 2021-01-12 13-34-14.png]

Thanks
Sunil Raikar

On Tue, Jan 12, 2021 at 7:45 AM Daniel van Vugt <1910840@bugs.launchpad.net>
wrote:

> Thanks but that crash is from 'nautilus' which is not relevant to the
> shell. Please follow the steps in comment #2 again next time the problem
> happens.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1910840
>
> Title:
>   Xorg freeze
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   After login the screen freezes with mouse pointer duplicating. No
>   operations can be performed .Need to do hard reboot.This started
>   happening after upgrade(5.0.58)
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.4.0-52.57~18.04.1-generic 5.4.65
>   Uname: Linux 5.4.0-52-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.21
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Sat Jan  9 11:46:45 2021
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   DkmsStatus:
>    nvidia, 390.138, 5.4.0-58-generic, x86_64: installed
>    nvidia, 390.138, 5.4.0-59-generic, x86_64: installed
>   GpuHangFrequency: Continuously
>   GpuHangReproducibility: Occurs more often under certain circumstances
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
>      Subsystem: Dell 2nd Generation Core Processor Family Integrated
> Graphics Controller [1028:04b6]
>    NVIDIA Corporation GF108M [GeForce GT 525M] [10de:0df5] (rev a1)
> (prog-if 00 [VGA controller])
>      Subsystem: Dell GF108M [GeForce GT 525M] [1028:04b6]
>   InstallationDate: Installed on 2020-11-02 (68 days ago)
>   InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64
> (20200806.1)
>   MachineType: Dell Inc. Dell System XPS L502X
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic
> root=UUID=e6874eb1-356d-41dd-b4e2-a1f27d050215 ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 09/07/2012
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A12
>   dmi.board.name: 0YR8NN
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 8
>   dmi.chassis.vendor: Dell Inc.
>   dmi.chassis.version: 0.1
>   dmi.modalias:
> dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0YR8NN:rvrA00:cvnDellInc.:ct8:cvr0.1:
>   dmi.product.family: HuronRiver System
>   dmi.product.name: Dell System XPS L502X
>   dmi.product.sku: System SKUNumber
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
>   version.libdrm2: libdrm2 2.4.101-2~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~18.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~18.04.1
>   version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1910840/+subscriptions
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-01-12: Re: Xorg freeze

#6

Thanks. That's a kernel crash but some details are missing. If you have now rebooted, please run:

journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

Revision history for this message

Sunil R (sunilraikar) wrote on 2021-01-12: Re: [Bug 1910840] Re: Xorg freeze

#7

prevboot.txt Edit (353.8 KiB, text/plain; charset="US-ASCII"; name="prevboot.txt")

Download full text (3.6 KiB)

Hi,

PFA

Thanks
Sunil Raikar

On Tue, Jan 12, 2021 at 2:21 PM Daniel van Vugt <email address hidden>
wrote:

> Thanks. That's a kernel crash but some details are missing. If you have
> now rebooted, please run:
>
> journalctl -b-1 > prevboot.txt
>
> and attach the resulting text file here.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1910840
>
> Title:
> Xorg freeze
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> After login the screen freezes with mouse pointer duplicating. No
> operations can be performed .Need to do hard reboot.This started
> happening after upgrade(5.0.58)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.4.0-52.57~18.04.1-generic 5.4.65
> Uname: Linux 5.4.0-52-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.21
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Jan 9 11:46:45 2021
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> DkmsStatus:
> nvidia, 390.138, 5.4.0-58-generic, x86_64: installed
> nvidia, 390.138, 5.4.0-59-generic, x86_64: installed
> GpuHangFrequency: Continuously
> GpuHangReproducibility: Occurs more often under certain circumstances
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
> Subsystem: Dell 2nd Generation Core Processor Family Integrated
> Graphics Controller [1028:04b6]
> NVIDIA Corporation GF108M [GeForce GT 525M] [10de:0df5] (rev a1)
> (prog-if 00 [VGA controller])
> Subsystem: Dell GF108M [GeForce GT 525M] [1028:04b6]
> InstallationDate: Installed on 2020-11-02 (68 days ago)
> InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64
> (20200806.1)
> MachineType: Dell Inc. Dell System XPS L502X
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic
> root=UUID=e6874eb1-356d-41dd-b4e2-a1f27d050215 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/07/2012
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A12
> dmi.board.name: 0YR8NN
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 8
> dmi.chassis.vendor: Dell Inc.
> dmi.chassis.version: 0.1
> dmi.modalias:
> dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0YR8NN:rvrA00:cvnDellInc.:ct8:cvr0.1:
> dmi.product.family: HuronRiver System
> dmi.product.name: Dell System XPS L502X
> dmi.product.sku: System SKUNumber
> dmi.sys.vendor: Dell Inc.
> version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
> version.libdrm2: libdrm2 2.4.101-2~18.04.1
> version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~18.04.1
> version.libgl1-mesa-glx: libgl1-m...

Hi,

PFA

Thanks
Sunil Raikar

On Tue, Jan 12, 2021 at 2:21 PM Daniel van Vugt <1910840@bugs.launchpad.net>
wrote:

> Thanks. That's a kernel crash but some details are missing. If you have
> now rebooted, please run:
>
>   journalctl -b-1 > prevboot.txt
>
> and attach the resulting text file here.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1910840
>
> Title:
>   Xorg freeze
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   After login the screen freezes with mouse pointer duplicating. No
>   operations can be performed .Need to do hard reboot.This started
>   happening after upgrade(5.0.58)
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.4.0-52.57~18.04.1-generic 5.4.65
>   Uname: Linux 5.4.0-52-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.21
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Sat Jan  9 11:46:45 2021
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   DkmsStatus:
>    nvidia, 390.138, 5.4.0-58-generic, x86_64: installed
>    nvidia, 390.138, 5.4.0-59-generic, x86_64: installed
>   GpuHangFrequency: Continuously
>   GpuHangReproducibility: Occurs more often under certain circumstances
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
>      Subsystem: Dell 2nd Generation Core Processor Family Integrated
> Graphics Controller [1028:04b6]
>    NVIDIA Corporation GF108M [GeForce GT 525M] [10de:0df5] (rev a1)
> (prog-if 00 [VGA controller])
>      Subsystem: Dell GF108M [GeForce GT 525M] [1028:04b6]
>   InstallationDate: Installed on 2020-11-02 (68 days ago)
>   InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64
> (20200806.1)
>   MachineType: Dell Inc. Dell System XPS L502X
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic
> root=UUID=e6874eb1-356d-41dd-b4e2-a1f27d050215 ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 09/07/2012
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A12
>   dmi.board.name: 0YR8NN
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 8
>   dmi.chassis.vendor: Dell Inc.
>   dmi.chassis.version: 0.1
>   dmi.modalias:
> dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0YR8NN:rvrA00:cvnDellInc.:ct8:cvr0.1:
>   dmi.product.family: HuronRiver System
>   dmi.product.name: Dell System XPS L502X
>   dmi.product.sku: System SKUNumber
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
>   version.libdrm2: libdrm2 2.4.101-2~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~18.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~18.04.1
>   version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1910840/+subscriptions
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-01-12: Re: Xorg freeze

#8

Thanks again but that seems to be from the wrong boot. If you have not rebooted yet then try:

journalctl -b0 > journal.txt

If you have rebooted twice then try:

journalctl -b-2 > prevboot2.txt

Revision history for this message

Sunil R (sunilraikar) wrote on 2021-01-12: Re: [Bug 1910840] Re: Xorg freeze

#9

prevboot_journalctl_b_5.txt Edit (384.8 KiB, text/plain; charset="US-ASCII"; name="prevboot_journalctl_b_5.txt")
prevboot_journalctl_b_1.txt Edit (326.1 KiB, text/plain; charset="US-ASCII"; name="prevboot_journalctl_b_1.txt")
prevboot_journalctl_b_3.txt Edit (353.8 KiB, text/plain; charset="US-ASCII"; name="prevboot_journalctl_b_3.txt")
prevboot_journalctl_b_4.txt Edit (369.1 KiB, text/plain; charset="US-ASCII"; name="prevboot_journalctl_b_4.txt")
prevboot_journalctl_b_2.txt Edit (729.0 KiB, text/plain; charset="US-ASCII"; name="prevboot_journalctl_b_2.txt")
journal_b_0.txt Edit (323.4 KiB, text/plain; charset="US-ASCII"; name="journal_b_0.txt")

Download full text (3.8 KiB)

Hi,

Please find the results attached for following commands:
*journalctl -b0 > journal.txt*
and
*journalctl -b-n > prevboot_journalctl_b_n.txt (n=1,2,3,4,5)*
Thanks
Sunil Raikar

On Tue, Jan 12, 2021 at 3:11 PM Daniel van Vugt <email address hidden>
wrote:

> Thanks again but that seems to be from the wrong boot. If you have not
> rebooted yet then try:
>
> journalctl -b0 > journal.txt
>
> If you have rebooted twice then try:
>
> journalctl -b-2 > prevboot2.txt
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1910840
>
> Title:
> Xorg freeze
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> After login the screen freezes with mouse pointer duplicating. No
> operations can be performed .Need to do hard reboot.This started
> happening after upgrade(5.0.58)
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 5.4.0-52.57~18.04.1-generic 5.4.65
> Uname: Linux 5.4.0-52-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.21
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Sat Jan 9 11:46:45 2021
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> DkmsStatus:
> nvidia, 390.138, 5.4.0-58-generic, x86_64: installed
> nvidia, 390.138, 5.4.0-59-generic, x86_64: installed
> GpuHangFrequency: Continuously
> GpuHangReproducibility: Occurs more often under certain circumstances
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
> Subsystem: Dell 2nd Generation Core Processor Family Integrated
> Graphics Controller [1028:04b6]
> NVIDIA Corporation GF108M [GeForce GT 525M] [10de:0df5] (rev a1)
> (prog-if 00 [VGA controller])
> Subsystem: Dell GF108M [GeForce GT 525M] [1028:04b6]
> InstallationDate: Installed on 2020-11-02 (68 days ago)
> InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64
> (20200806.1)
> MachineType: Dell Inc. Dell System XPS L502X
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic
> root=UUID=e6874eb1-356d-41dd-b4e2-a1f27d050215 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 09/07/2012
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A12
> dmi.board.name: 0YR8NN
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 8
> dmi.chassis.vendor: Dell Inc.
> dmi.chassis.version: 0.1
> dmi.modalias:
> dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0YR8NN:rvrA00:cvnDellInc.:ct8:cvr0.1:
> dmi.product.family: HuronRiver System
> dmi.product.name: Dell System XPS L502X
> dmi.product.sku: System SKUNumber
> dmi.sys.vendor: Dell Inc.
> version.compiz: compiz 1:0.9.13....

Hi,

Please find the results attached for following commands:
*journalctl -b0 > journal.txt*
 and
 *journalctl -b-n > prevboot_journalctl_b_n.txt (n=1,2,3,4,5)*
Thanks
Sunil Raikar

On Tue, Jan 12, 2021 at 3:11 PM Daniel van Vugt <1910840@bugs.launchpad.net>
wrote:

> Thanks again but that seems to be from the wrong boot. If you have not
> rebooted yet then try:
>
>   journalctl -b0 > journal.txt
>
> If you have rebooted twice then try:
>
>   journalctl -b-2 > prevboot2.txt
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1910840
>
> Title:
>   Xorg freeze
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   After login the screen freezes with mouse pointer duplicating. No
>   operations can be performed .Need to do hard reboot.This started
>   happening after upgrade(5.0.58)
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 5.4.0-52.57~18.04.1-generic 5.4.65
>   Uname: Linux 5.4.0-52-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.21
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Sat Jan  9 11:46:45 2021
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   DkmsStatus:
>    nvidia, 390.138, 5.4.0-58-generic, x86_64: installed
>    nvidia, 390.138, 5.4.0-59-generic, x86_64: installed
>   GpuHangFrequency: Continuously
>   GpuHangReproducibility: Occurs more often under certain circumstances
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation 2nd Generation Core Processor Family Integrated
> Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
>      Subsystem: Dell 2nd Generation Core Processor Family Integrated
> Graphics Controller [1028:04b6]
>    NVIDIA Corporation GF108M [GeForce GT 525M] [10de:0df5] (rev a1)
> (prog-if 00 [VGA controller])
>      Subsystem: Dell GF108M [GeForce GT 525M] [1028:04b6]
>   InstallationDate: Installed on 2020-11-02 (68 days ago)
>   InstallationMedia: Ubuntu 18.04.5 LTS "Bionic Beaver" - Release amd64
> (20200806.1)
>   MachineType: Dell Inc. Dell System XPS L502X
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-52-generic
> root=UUID=e6874eb1-356d-41dd-b4e2-a1f27d050215 ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 09/07/2012
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A12
>   dmi.board.name: 0YR8NN
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 8
>   dmi.chassis.vendor: Dell Inc.
>   dmi.chassis.version: 0.1
>   dmi.modalias:
> dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0YR8NN:rvrA00:cvnDellInc.:ct8:cvr0.1:
>   dmi.product.family: HuronRiver System
>   dmi.product.name: Dell System XPS L502X
>   dmi.product.sku: System SKUNumber
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
>   version.libdrm2: libdrm2 2.4.101-2~18.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~18.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~18.04.1
>   version.xserver-xorg-core: xserver-xorg-core N/A
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1910840/+subscriptions
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-01-13: Re: Xorg freeze

#10

Thanks.

The kernel crash https://errors.ubuntu.com/oops/4f1c102a-54a8-11eb-8218-fa163e102db1 is in attachment 'prevboot_journalctl_b_4.txt'. It seems to be a bug in the 'nvidia' kernel driver.

The file 'prevboot_journalctl_b_1.txt' also suggests another problem in the 'nvidia' kernel driver.

summary:	- Xorg freeze + [nvidia] Xorg freeze
affects:	ubuntu → nvidia-graphics-drivers-390 (Ubuntu)

Sunil R (sunilraikar) on 2021-01-14

Changed in nvidia-graphics-drivers-390 (Ubuntu):
status:	Incomplete → Invalid
status:	Invalid → Opinion
status:	Opinion → Incomplete
status:	Incomplete → Confirmed

Revision history for this message

Sunil R (sunilraikar) wrote on 2021-01-14:

#11

nvidia-bug-report.sh Edit (126.0 KiB, application/octet-stream)

Changed in nvidia-graphics-drivers-390 (Ubuntu):
status:	Confirmed → Incomplete

Sunil R (sunilraikar) on 2021-01-15

Changed in nvidia-graphics-drivers-390 (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-01-11:

#12

Moved to bug 1955297.

Ubuntu
nvidia-graphics-drivers-390 package

[nvidia] Xorg freeze

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntunvidia-graphics-drivers-390 package

[nvidia] Xorg freeze

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
nvidia-graphics-drivers-390 package