Stuck on boot of my PC after switching to Nvidia-driver-390 proprietary driver and rebooting

Bug #1790219 reported by Carla Sella on 2018-08-31
This bug affects 2 people
Affects Status Importance Assigned to Milestone
nvidia-graphics-drivers-390 (Ubuntu)

Bug Description

I was carrying out this testcase for proprietary Nvidia drivers testing:

After having installed Ubuntu 18.10 on a new partition on my PC, I switched to Nvidia-driver-390 proprietary driver from Additional Drivers tab of Software & Update and rebooted my PC.

On reboot I got low resolution Ubuntu logo, pressing F1 I could read this message:
(1 of 2) A start Job is running for Hold until snapd is fully seeded (15 min 23s/ no limit).
(2 of 2) A start Job is running for Hold until snapd is fully seeded (15 min 25s/ no limit).

I rebooted after waiting 15 minutes as I was tired of waiting.

This is my display hardware:
description: VGA compatible controller
product: GM206 [GeForce GTX 960]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress vga_controller bus_master cap_list rom
configuration: driver=nouveau latency=0
resources: irq:125 memory:de000000-deffffff memory:c0000000-cfffffff memory:d0000000-d1ffffff ioport:e000(size=128) memory:c0000-dffff
 Link to the testcase revision Edit result

My PC is a:
    product: XPS 8900 (06B8)
    vendor: Dell Inc.
    width: 64 bits

affects: ubuntu-tf101 → nvidia-graphics-drivers-390 (Ubuntu)
Jean-Baptiste Lallement (jibel) wrote :

Thanks for your report.

Could you please attach the journal from the boot that failed?

You can get a list of the boots with the command: journalctl --list-boots
Then the journal of a given boot with: journalctl -b [id]
Where id is correspond to the id of the boot returned by list-boots


Changed in nvidia-graphics-drivers-390 (Ubuntu):
status: New → Incomplete
Carla Sella (carla-sella) wrote :

Hello Jean-Baptiste,
I am attaching the three boots I have detected with journalctl --list-boots.

Carla Sella (carla-sella) wrote :
Carla Sella (carla-sella) wrote :
Changed in nvidia-graphics-drivers-390 (Ubuntu):
status: Incomplete → New
Yuan-Chen Cheng (ycheng-twn) wrote :

@Carla, On that machine, did you ever successfully install other version of Nvidia proprietary driver with Ubuntu ? If yes, can you provide the version of ubuntu and Nvidia driver ?

To get ubuntu version, you can use command:

"lsb_release -a" and paste the output.

To get nvidia proprietary driver version, you can use command like:

"dkms status" or "dpkg -l | grep nvidia"

and paste the output here, please.

Carla Sella (carla-sella) wrote :

@Yuan-Chen, no I have not installed other versions of Nvidia proprietary drivers with Ubuntu on this PC.
If you want I can try to install on a partition of my hard drive previous versions of Nvidia drivers on Ubuntu 18.10 (now I have a partition with Ubuntu 18.10 newly installed). If needed I can install another version on Ubuntu and Nvidia drivers.
I had installed Nvidia drivers just for a call for testing as I had the graphic card.

Changed in nvidia-graphics-drivers-390 (Ubuntu):
status: New → Confirmed

I have had some freezing issues at login when enabling nvidia drivers on Ubuntu 18.04 with a custom driver config. It ended up being that nouveau was never successfully blacklisted due to this: .

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