Cannot connect to 3G network from Toshiba M750 -- F3507g

[Jose M. Albarrán]

Binary package hint: network-manager

Ten days ago I was able to connect using my new Laptop Toshiba M750 and Ubuntu Karmin 9.10.

But now I'm not able. I have been reviewing similar bugs, and I attach a modem.log.txt where you see the command with problems.

I have update my network manager to last PPA version. 0.8~a~git.20091113t224013.f7d7b31-0ubuntu1~nmt1~karmic
---
Architecture: i386
CRDA: Error: [Errno 2] No existe el fichero o el directorio
DistroRelease: Ubuntu 11.04
EcryptfsInUse: Yes
IfupdownConfig:
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate i386 (20091020.3)
IpRoute:
 default via 192.168.10.254 dev eth0 proto static
 169.254.0.0/16 dev eth0 scope link metric 1000
 192.168.10.0/24 dev eth0 proto kernel scope link src 192.168.10.105 metric 1
 192.168.158.0/24 dev vmnet8 proto kernel scope link src 192.168.158.1
 192.168.212.0/24 dev vmnet1 proto kernel scope link src 192.168.212.1
Keyfiles: Error: [Errno 2] No existe el fichero o el directorio
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=false
 WWANEnabled=true
Package: network-manager 0.8.4~git.20110319t175609.d14809b-0ubuntu3
PackageArchitecture: i386
ProcEnviron:
 LANGUAGE=es_ES:en
 PATH=(custom, no user)
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.39-0.5~20110427-generic-pae 2.6.39-rc5
Tags: natty
Uname: Linux 2.6.39-0-generic-pae i686
UpgradeStatus: Upgraded to natty on 2012-03-01 (98 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare users

[Jose M. Albarrán (yomismo-jmalbarran)]

I've been investigating...

My internal device is a F3507g, but it seem a special version for Toshiba, or may, an updated firmware.

Doing several tests, it seems the error is the same that in bug 450256.

The command AT+CFUN=1 doesn't work. In a trial/error basis, it needs 2 parameters (AT+CFUN=1,1 seems to work).

In the same way, the command AT*ENAP=0 doesn't work either. It need 2 parameters too (maybe AT*ENAP=0,1 - don't know).

Please, where can I modify this commands string for this modem?

Thanks in advance!!

[Maarten Bezemer (veger)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running apport-collect 482785 and any other logs that are relevant for this particular issue.

[Jose M. Albarrán (yomismo-jmalbarran)]

Thank you for your answer. In this moment the laptop is with the versión 11.10, and the bug continue happening.

[Maarten Bezemer (veger)]

I filed your bug upstream: https://bugzilla.gnome.org/show_bug.cgi?id=677444

Please subscribe yourself to the CC list of that report as well, so you can answer questions of the developers if required.

[Maarten Bezemer (veger)]

It is not certain yet whether your problem is in the network manager (for which you filed your report) or a modem-driver. And it seems that I was a little too hasty to send the upstream report.

So could you plug your modem in and run:

  apport-collect 482785

to gather and attach your logs? Hopefully the logs will make clear where the problem lies.

[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Jose M. Albarrán (yomismo-jmalbarran)]

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[Thomas Hood (jdthood)]

@Jose: Can you reproduce the bug in Ubuntu 12.04? Check with a live CD if you don't want to upgrade.

[Bryan Quigley (bryanquigley)]

This bug was marked Incomplete some time ago and was supposed to autoclose after 90 days. I'm going to close it manually due to no activity (and likely the issue has gone away/been fixed).