June 4th network-manager update kills wireless networking

Bug #1882242 reported by Mark Drone
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
network-manager (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

network-manager problems

June 4, 2020 apt update installed two networking packages:
network-manager_1.14.6-2+deb10u1_amd64.deb
libnm0_1.14.6-2+deb10u1_amd64.deb

System:
  Kernel: 5.4.0-33-generic x86_64
  Desktop: MATE 1.24.0
  Distro: Ubuntu 20.04 LTS (Focal Fossa)
Machine:
  Type: Laptop System: Dell product: Latitude E6530 v: 01

After rebooting the laptop, the wireless access point(s) are no longer available in the Network Manager. The "Enable Wi-Fi" is checked. "Wi-Fi Networks" is grayed out.

Network:
  Device-2: Broadcom and subsidiaries BCM43228 802.11a/b/g/n driver: wl
  IF: wlp2s0 state: dormant mac: 3c:77:e6:7c:5d:7b

$ sudo ip addr

wlp2s0: <NO-CARRIER,BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc fq_codel state DORMANT group default qlen 1000
    link/ether 3c:77:e6:7c:5d:7b brd ff:ff:ff:ff:ff:ff

$ sudo nmcli
wlp2s0: disconnected
        "Broadcom and subsidiaries BCM43228"
        wifi (wl), 3C:77:E6:7C:5D:7B, hw, mtu 1500

$ sudo nmcli device show
GENERAL.DEVICE: wlp2s0
GENERAL.TYPE: wifi
GENERAL.HWADDR: 3C:77:E6:7C:5D:7B
GENERAL.MTU: 1500
GENERAL.STATE: 30 (disconnected)
GENERAL.CONNECTION: --
GENERAL.CON-PATH: --

$ sudo nmcli radio wifi
enabled

$ sudo iwlist wlp2s0 scanning
wlp2s0 No scan results

$ sudo iwlist wlp2s0 accesspoints
wlp2s0 Interface doesn't have a list of Peers/Access-Points

$ sudo iwlist wlp2s0 ap
wlp2s0 Interface doesn't have a list of Peers/Access-Points

$ sudo iwlist wlp2s0 wpakeys
wlp2s0 2 key sizes : 40, 104bits
          4 keys available :
Error reading wpa keys (SIOCGIWENCODEEXT): Operation not supported

$ sudo iwconfig wlp2s0
wlp2s0 IEEE 802.11 ESSID:off/any
          Mode:Managed Access Point: Not-Associated Tx-Power=200 dBm
          Retry short limit:7 RTS thr:off Fragment thr:off
          Encryption key:off
          Power Management:on

$ sudo rfkill list
1: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
2: brcmwl-0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
3: dell-wifi: Wireless LAN
 Soft blocked: no
 Hard blocked: no
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-06-04 (4 days ago)
InstallationMedia: Ubuntu-MATE 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
IpRoute:
 default via 192.168.1.1 dev wlp2s0 proto dhcp metric 600
 169.254.0.0/16 dev wlp2s0 scope link metric 1000
 192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.4 metric 600
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
NonfreeKernelModules: wl
Package: network-manager 1.22.10-1ubuntu2.1
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34
Tags: focal
Uname: Linux 5.4.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
nmcli-dev:
 DEVICE TYPE STATE IP4-CONNECTIVITY IP6-CONNECTIVITY DBUS-PATH CONNECTION CON-UUID CON-PATH
 wlp2s0 wifi connected full full /org/freedesktop/NetworkManager/Devices/3 Drone 914c67d5-7b8c-41b2-89d0-0ce7bce3c858 /org/freedesktop/NetworkManager/ActiveConnection/1
 eno1 ethernet unavailable none none /org/freedesktop/NetworkManager/Devices/2 -- -- --
 lo loopback unmanaged unknown unknown /org/freedesktop/NetworkManager/Devices/1 -- -- --
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.22.10 connected started full enabled enabled enabled enabled enabled

Revision history for this message
Mark Drone (mdrone) wrote :

Need to report that the Broadcom BCM43228 wifi card intermittently shows the Wi-Fi networks. It will show them only occasionally; usually after a cold boot. If the machine is rebooted, the Wi-Fi networks disappear. Can anyone tell me how to test a wifi card for hardware failure?

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

  apport-collect 1882242

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in network-manager (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Sebastien Bacher (seb128) wrote :

The update mentioned fixes the iptables path on systemd not having usrmerged, it's probably not the issue there

Revision history for this message
Mark Drone (mdrone) wrote : CRDA.txt

apport information

tags: added: apport-collected focal
description: updated
Revision history for this message
Mark Drone (mdrone) wrote : Dependencies.txt

apport information

Revision history for this message
Mark Drone (mdrone) wrote : IfupdownConfig.txt

apport information

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Mark Drone (mdrone) wrote : IpAddr.txt

apport information

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Mark Drone (mdrone) wrote : IwConfig.txt

apport information

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Mark Drone (mdrone) wrote : NetDevice.eno1.txt

apport information

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Mark Drone (mdrone) wrote : NetDevice.lo.txt

apport information

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Mark Drone (mdrone) wrote : NetDevice.wlp2s0.txt

apport information

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Mark Drone (mdrone) wrote : NetworkManager.conf.txt

apport information

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Mark Drone (mdrone) wrote : PciNetwork.txt

apport information

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Mark Drone (mdrone) wrote : ProcCpuinfoMinimal.txt

apport information

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Mark Drone (mdrone) wrote : RfKill.txt

apport information

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Mark Drone (mdrone) wrote : WifiSyslog.txt

apport information

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Mark Drone (mdrone) wrote : nmcli-con.txt

apport information

Revision history for this message
Mark Drone (mdrone) wrote : Re: [Bug 1882242] Re: June 4th network-manager update kills wireless networking
Download full text (3.2 KiB)

Thanks Sebastien. I'm beginning to suspect a faulty WiFi card. Wish there
was some way to determine if that is the culprit.

On Mon, Jun 8, 2020 at 4:30 PM Sebastien Bacher <email address hidden>
wrote:

> The update mentioned fixes the iptables path on systemd not having
> usrmerged, it's probably not the issue there
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1882242
>
> Title:
> June 4th network-manager update kills wireless networking
>
> Status in network-manager package in Ubuntu:
> Incomplete
>
> Bug description:
> network-manager problems
>
> June 4, 2020 apt update installed two networking packages:
> network-manager_1.14.6-2+deb10u1_amd64.deb
> libnm0_1.14.6-2+deb10u1_amd64.deb
>
> System:
> Kernel: 5.4.0-33-generic x86_64
> Desktop: MATE 1.24.0
> Distro: Ubuntu 20.04 LTS (Focal Fossa)
> Machine:
> Type: Laptop System: Dell product: Latitude E6530 v: 01
>
> After rebooting the laptop, the wireless access point(s) are no longer
> available in the Network Manager. The "Enable Wi-Fi" is checked. "Wi-
> Fi Networks" is grayed out.
>
> Network:
> Device-2: Broadcom and subsidiaries BCM43228 802.11a/b/g/n driver: wl
> IF: wlp2s0 state: dormant mac: 3c:77:e6:7c:5d:7b
>
> $ sudo ip addr
>
> wlp2s0: <NO-CARRIER,BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc
> fq_codel state DORMANT group default qlen 1000
> link/ether 3c:77:e6:7c:5d:7b brd ff:ff:ff:ff:ff:ff
>
> $ sudo nmcli
> wlp2s0: disconnected
> "Broadcom and subsidiaries BCM43228"
> wifi (wl), 3C:77:E6:7C:5D:7B, hw, mtu 1500
>
> $ sudo nmcli device show
> GENERAL.DEVICE: wlp2s0
> GENERAL.TYPE: wifi
> GENERAL.HWADDR: 3C:77:E6:7C:5D:7B
> GENERAL.MTU: 1500
> GENERAL.STATE: 30 (disconnected)
> GENERAL.CONNECTION: --
> GENERAL.CON-PATH: --
>
> $ sudo nmcli radio wifi
> enabled
>
> $ sudo iwlist wlp2s0 scanning
> wlp2s0 No scan results
>
> $ sudo iwlist wlp2s0 accesspoints
> wlp2s0 Interface doesn't have a list of Peers/Access-Points
>
> $ sudo iwlist wlp2s0 ap
> wlp2s0 Interface doesn't have a list of Peers/Access-Points
>
> $ sudo iwlist wlp2s0 wpakeys
> wlp2s0 2 key sizes : 40, 104bits
> 4 keys available :
> Error reading wpa keys (SIOCGIWENCODEEXT): Operation not supported
>
> $ sudo iwconfig wlp2s0
> wlp2s0 IEEE 802.11 ESSID:off/any
> Mode:Managed Access Point: Not-Associated Tx-Power=200 dBm
>
> Retry short limit:7 RTS thr:off Fragment thr:off
> Encryption key:off
> Power Management:on
>
> $ sudo rfkill list
> 1: phy0: Wireless LAN
> Soft blocked: no
> Hard blocked: no
> 2: brcmwl-0: Wireless LAN
> Soft blocked: no
> Hard blocked: no
> 3: dell-wifi: Wireless LAN
> Soft blocked: no
> Hard blocked: no
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.n...

Read more...

Changed in network-manager (Ubuntu):
status: Incomplete → New
Revision history for this message
James Beale (james-beale) wrote :

I am seeing something similar in 20.04 LTS on a laptop, HP EliteBook 840 G4.

According to this post, it may be a kernel thing, and also affecting 22.04 LTS:

https://askubuntu.com/questions/1403954/wifi-issues-in-ubuntu-22-04lts

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in network-manager (Ubuntu):
status: New → Confirmed
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