Intel Integrated Card not working Asus Hero Alpha VIII

[Luis Alvarado]

After upgrading to the latest Kernel, the issue appeared. Basically it always says there is no cable detected and the LAN (Wired) connection never works. Only wireless. If I go back to a previous Ubuntu version it works, but after either 4.12 or 4.13 the issue appeared. I also checked the BIOS version and it works only if I stay with a previous Ubuntu version.

The device that is having an issue is:

description: Ethernet interface
       product: Ethernet Connection (2) I219-V
       vendor: Intel Corporation
       physical id: 1f.6
       bus info: pci@0000:00:1f.6
       logical name: enp0s31f6
       version: 31
       serial: 34:97:f6:36:cb:d6
       capacity: 1Gbit/s
       width: 32 bits
       clock: 33MHz
       capabilities: bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=3.2.6-k firmware=0.7-4 latency=0 link=no multicast=yes port=twisted pair
       resources: irq:132 memory:df700000-df71ffff

00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (2) I219-V [8086:15b8] (rev 31)

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: network-manager 1.8.4-1ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.7-0ubuntu3
Architecture: amd64
Date: Fri Oct 20 11:59:57 2017
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2017-10-19 (1 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
IpRoute:
 default via 192.168.1.1 dev wlp9s0 proto static metric 600
 169.254.0.0/16 dev wlp9s0 scope link metric 1000
 192.168.1.0/24 dev wlp9s0 proto kernel scope link src 192.168.1.13 metric 600
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT AUTOCONNECT-PRIORITY READONLY DBUS-PATH ACTIVE DEVICE STATE ACTIVE-PATH SLAVE
 Linux 74b235bc-acdd-4fc3-a028-d960c890fbe0 802-11-wireless 1508522270 Fri 20 Oct 2017 11:57:50 AM CST yes 0 no /org/freedesktop/NetworkManager/Settings/2 yes wlp9s0 activated /org/freedesktop/NetworkManager/ActiveConnection/1 --
 Intel ce6b4984-a66e-306e-9a98-9487e5b3c553 802-3-ethernet 1508435911 Thu 19 Oct 2017 11:58:31 AM CST yes 4294966297 no /org/freedesktop/NetworkManager/Settings/1 no -- -- -- --
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
 wlp9s0 wifi connected /org/freedesktop/NetworkManager/Devices/3 Linux 74b235bc-acdd-4fc3-a028-d960c890fbe0 /org/freedesktop/NetworkManager/ActiveConnection/1
 enp0s31f6 ethernet unavailable /org/freedesktop/NetworkManager/Devices/2 -- -- --
 lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/1 -- -- --
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.8.4 connected started full enabled enabled enabled enabled enabled

[Luis Alvarado (luisalvarado)]

It was a hardware issue with the motherboard.