Unable to connect to wifi AP

Bug #1245685 reported by Matthew East
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
network-manager (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

For the last couple of months I have been unable to connect to my wireless access point using Ubuntu. When I try to connect, the system sees the AP, and asks for the password, and then thinks for a while before asking me for my password again.

I found another bug which suggested to remove "system-ca-certs=true" from the config file. But this wasn't found in the config file. I tried to add "system-ca-certs=false" but this didn't solve the issue.

I've tried two different pieces of hardware (the one which I have used immediately prior to submitting this bug is as ASUS USB-N13) as well as all of the different security settings on the access point. All my other devices (phone, table, TV) are able to connect to the AP without problems. I am currently using a fresh install of Ubuntu 13.04. I was unable to try 13.10 because the live usb wouldn't load on my system.

I hope that the information submitted with this bug is enough to diagnose the issue, but please let me know if further information is needed.

Many thanks for your time,

Matt

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: wpasupplicant 1.0-3ubuntu1
ProcVersionSignature: Ubuntu 3.8.0-31.46-generic 3.8.13.8
Uname: Linux 3.8.0-31-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: i386
Date: Mon Oct 28 21:39:56 2013
InstallationDate: Installed on 2013-09-25 (33 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release i386 (20130424)
MarkForUpload: True
SourcePackage: wpa
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: i386
DistroRelease: Ubuntu 13.04
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2013-09-25 (33 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release i386 (20130424)
IpRoute:
 default via 192.168.0.1 dev eth0 proto static
 169.254.0.0/16 dev eth0 scope link metric 1000
 192.168.0.0/24 dev eth0 proto kernel scope link src 192.168.0.9 metric 1
MarkForUpload: True
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
 WimaxEnabled=true
NonfreeKernelModules: nvidia
Package: network-manager 0.9.8.0-0ubuntu6
PackageArchitecture: i386
ProcVersionSignature: Ubuntu 3.8.0-31.46-generic 3.8.13.8
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: raring
Uname: Linux 3.8.0-31-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
nmcli-con:
 NAME UUID TYPE TIMESTAMP TIMESTAMP-REAL AUTOCONNECT READONLY DBUS-PATH
 Wired connection 1 9bef229f-98d5-4fc9-9d9b-d9456c24e83f 802-3-ethernet 1382997197 Mon 28 Oct 2013 21:53:17 GMT yes no /org/freedesktop/NetworkManager/Settings/1
nmcli-dev:
 DEVICE TYPE STATE DBUS-PATH
 eth0 802-3-ethernet connected /org/freedesktop/NetworkManager/Devices/1
 wlan1 802-11-wireless disconnected /org/freedesktop/NetworkManager/Devices/0
nmcli-nm:
 RUNNING VERSION STATE NET-ENABLED WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
 running 0.9.8.0 connected enabled enabled enabled enabled disabled

Revision history for this message
Matthew East (mdke) wrote :
affects: wpa (Ubuntu) → wpasupplicant (Ubuntu)
Revision history for this message
Matthew East (mdke) wrote :

I'm just guessing the affected package. Since I can't connect with WEP either, I guess that this isn't an issue with wpasupplicant so am setting this to network-manager.

affects: wpasupplicant (Ubuntu) → network-manager (Ubuntu)
tags: added: apport-collected
description: updated
Revision history for this message
Matthew East (mdke) wrote : CRDA.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : Dependencies.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : IpAddr.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : IwConfig.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : NetDevice.eth0.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : NetDevice.lo.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : NetDevice.wlan1.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : NetworkManager.conf.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : PciNetwork.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : ProcEnviron.txt

apport information

Revision history for this message
Matthew East (mdke) wrote : WifiSyslog.txt

apport information

Revision history for this message
Bryan Quigley (bryanquigley) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates.

I'm going to close this bug report as their is nothing else we can do with this old report in a now unsupported version of Ubuntu. If you still have this issue on Ubuntu 14.04 or higher, please do reopen or report a new bug.

Changed in network-manager (Ubuntu):
status: New → Invalid
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