Psy[H[]: "mount" is established between UNIX/Linux programmers, administrators etc. These people make 1% of population. Therefore "mount" is *not* established word in general population.
The specific action of "unmount" is to remove something from something. People do not know what filesystem or partition is - this is our business, not users' (it is an implementation detail for them).
Instead of "Please unmount storage before..." use "Please right-click on the drive icon and select 'unmount'...". The original sentence tells them they need to unmount but they still do not know how to do that. The second sentence tells 'how' (not 'what' - users do not care anyway) but user will only remember to select 'the weird word' in the menu.
In general, users can not be educated. And we can design things in way that this is not a problem.
Consider writing replies to me (<email address hidden>), others likely already know the philosophy.
LKRaider: That would be probably the best option. Unfortunately it looks difficult to implement.
Psy[H[]: "mount" is established between UNIX/Linux programmers, administrators etc. These people make 1% of population. Therefore "mount" is *not* established word in general population.
The specific action of "unmount" is to remove something from something. People do not know what filesystem or partition is - this is our business, not users' (it is an implementation detail for them).
Instead of "Please unmount storage before..." use "Please right-click on the drive icon and select 'unmount'...". The original sentence tells them they need to unmount but they still do not know how to do that. The second sentence tells 'how' (not 'what' - users do not care anyway) but user will only remember to select 'the weird word' in the menu.
In general, users can not be educated. And we can design things in way that this is not a problem.
Consider writing replies to me (<email address hidden>), others likely already know the philosophy.
LKRaider: That would be probably the best option. Unfortunately it looks difficult to implement.