MTP android device (usb) doesn't appear in files

[Thjorven Rubach]

Steps to recreate this:

Connect an android phone to the computer
enable file sharing from the notification

Expected:
Be able to access the phone from the file application

Currently:
Doesn't show up.

This was working in 18.04. I can also see the device using lsusb as `Bus 003 Device 017: ID 18d1:4ee1 Google Inc. Nexus Device (MTP)`. If I can help debugging this further please guide me.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: nautilus 1:3.36.1.1-1ubuntu2
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 23 16:48:53 2020
GsettingsChanges: b'org.gnome.nautilus.preferences' b'search-filter-time-type' b"'last_used'"
InstallationDate: Installed on 2020-02-07 (76 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
SourcePackage: nautilus
UpgradeStatus: Upgraded to focal on 2020-04-23 (0 days ago)
usr_lib_nautilus:

[Sebastien Bacher (seb128)]

Thank you for your bug report. Could you add your 'journalctl -b 0' log after connecting the device?

What's the output of
$ mtp-detect

[Thjorven Rubach (thjorven)]

Thanks for the reply.

The relevant journactl output (at least from what I can guess) follows,
I attached both full command outputs as txt files. It reconnects because
you have to change from no data transfer to file transfer in the android
settings, but I did the same in 18.04 and it worked there.

Apr 24 14:48:39 thjorvens-laptop kernel: usb 3-2: new high-speed USB
device number 20 using xhci_hcd
Apr 24 14:48:39 thjorvens-laptop kernel: usb 3-2: New USB device found,
idVendor=18d1, idProduct=4ee1, bcdDevice= 4.40
Apr 24 14:48:39 thjorvens-laptop kernel: usb 3-2: New USB device
strings: Mfr=1, Product=2, SerialNumber=3
Apr 24 14:48:39 thjorvens-laptop kernel: usb 3-2: Product: Pixel 2
Apr 24 14:48:39 thjorvens-laptop kernel: usb 3-2: Manufacturer: Google
Apr 24 14:48:39 thjorvens-laptop kernel: usb 3-2: SerialNumber: HT84L1A01541
Apr 24 14:48:52 thjorvens-laptop kernel: usb 3-2: USB disconnect, device
number 20
Apr 24 14:48:52 thjorvens-laptop kernel: usb 3-2: new high-speed USB
device number 21 using xhci_hcd
Apr 24 14:48:52 thjorvens-laptop kernel: usb 3-2: New USB device found,
idVendor=18d1, idProduct=4ee1, bcdDevice= 4.40
Apr 24 14:48:52 thjorvens-laptop kernel: usb 3-2: New USB device
strings: Mfr=1, Product=2, SerialNumber=3
Apr 24 14:48:52 thjorvens-laptop kernel: usb 3-2: Product: Pixel 2
Apr 24 14:48:52 thjorvens-laptop kernel: usb 3-2: Manufacturer: Google

[Launchpad Janitor (janitor)]

[Expired for nautilus (Ubuntu) because there has been no activity for 60 days.]