Nautilus fails to launch occasionally

Bug #1648215 reported by Michael MacEachern
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
nautilus (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Every once in a while, Nautilus will fail to launch. Clicking it's icon in the Unity launcher will either open up a black window, outlined only by its shadow, or it just flashes in the launcher and nothing happens.

Sometimes when this happens, it can be fixed by killing Nautilus entirely and re-opening it again. This time when it happened, it looks like it had something to do with media information with unity-music-daemon, however this machine doesn't have anything setup in either Banshee or Rythmbox yet. Here's a video capture of it happening: https://www.youtube.com/watch?v=gJdzED7z9nQ

The system log seen in the video, from when it crashed, to when I relaunched Nautilus after killing it, is pasted below. I asked on the Ubuntu forums about this and a few others said they are having the same issue, but since I found no bug related to this directly on launchpad, I decided to open one myself.

Dec 6 21:09:32 BrandonsLaptop gnome-session[1726]: QObject::~QObject: Timers cannot be stopped from another thread
Dec 6 21:13:16 BrandonsLaptop dbus[923]: [system] Activating via systemd: service name='org.freedesktop.hostname1' unit='dbus-org.freedesktop.hostname1.service'
Dec 6 21:13:16 BrandonsLaptop systemd[1]: Starting Hostname Service...
Dec 6 21:13:16 BrandonsLaptop dbus[923]: [system] Successfully activated service 'org.freedesktop.hostname1'
Dec 6 21:13:16 BrandonsLaptop systemd[1]: Started Hostname Service.
Dec 6 21:13:29 BrandonsLaptop com.canonical.Unity.Scope.Music[1601]: (unity-music-daemon:13266): unity-music-daemon-CRITICAL **: unity_music_lens_banshee_collection_search: assertion 'self != NULL' failed
Dec 6 21:13:29 BrandonsLaptop com.canonical.Unity.Scope.Music[1601]: (unity-music-daemon:13266): unity-music-daemon-WARNING **: rhythmbox-collection.vala:510: Unable to open album-art DB!
Dec 6 21:13:29 BrandonsLaptop com.canonical.Unity.Scope.Music[1601]: (unity-music-daemon:13266): unity-music-daemon-WARNING **: rhythmbox-collection.vala:574: Error while parsing rhythmbox DB: Error opening file: No such file or directory
Dec 6 21:13:29 BrandonsLaptop com.canonical.Unity.Scope.Music[1601]: (unity-music-daemon:13266): unity-music-daemon-CRITICAL **: unity_music_lens_banshee_collection_search: assertion 'self != NULL' failed
Dec 6 21:14:31 BrandonsLaptop com.canonical.Unity.Scope.Music[1601]: message repeated 6 times: [ (unity-music-daemon:13266): unity-music-daemon-CRITICAL **: unity_music_lens_banshee_collection_search: assertion 'self != NULL' failed]
Dec 6 21:15:01 BrandonsLaptop CRON[26349]: (root) CMD (command -v debian-sa1 > /dev/null && debian-sa1 1 1)
Dec 6 21:15:04 BrandonsLaptop org.gtk.vfs.Daemon[1601]: ** (process:2049): WARNING **: send_done_cb: The connection is closed (g-io-error-quark, 18)
Dec 6 21:15:28 BrandonsLaptop dbus[923]: [system] Activating via systemd: service name='org.freedesktop.hostname1' unit='dbus-org.freedesktop.hostname1.service'
Dec 6 21:15:28 BrandonsLaptop systemd[1]: Starting Hostname Service...
Dec 6 21:15:28 BrandonsLaptop dbus[923]: [system] Successfully activated service 'org.freedesktop.hostname1'
Dec 6 21:15:28 BrandonsLaptop systemd[1]: Started Hostname Service.
Dec 6 21:15:28 BrandonsLaptop org.gnome.Nautilus[1601]: Nautilus-Share-Message: Called "net usershare info" but it failed: Failed to execute child process "net" (No such file or directory)
Dec 6 21:16:33 BrandonsLaptop dbus[923]: [system] Activating via systemd: service name='org.freedesktop.hostname1' unit='dbus-org.freedesktop.hostname1.service'
Dec 6 21:16:33 BrandonsLaptop systemd[1]: Starting Hostname Service...
Dec 6 21:16:33 BrandonsLaptop dbus[923]: [system] Successfully activated service 'org.freedesktop.hostname1'
Dec 6 21:16:33 BrandonsLaptop systemd[1]: Started Hostname Service.
Dec 6 21:17:01 BrandonsLaptop CRON[26438]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: nautilus 1:3.18.4.is.3.14.3-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-51.72-generic 4.4.30
Uname: Linux 4.4.0-51-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Dec 7 14:58:43 2016
GsettingsChanges:
 b'org.gnome.nautilus.preferences' b'executable-text-activation' b"'launch'"
 b'org.gnome.nautilus.preferences' b'enable-delete' b'true'
 b'org.gnome.nautilus.preferences' b'thumbnail-limit' b'uint64 104857600'
 b'org.gnome.nautilus.window-state' b'geometry' b"'1102x703+665+76'"
 b'org.gnome.nautilus.list-view' b'default-column-order' b"['name', 'size', 'type', 'date_modified', 'date_accessed', 'owner', 'group', 'permissions', 'mime_type', 'where']"
InstallationDate: Installed on 2016-10-10 (58 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
SourcePackage: nautilus
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Michael MacEachern (maceach-b) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in nautilus (Ubuntu):
status: New → Confirmed
Revision history for this message
Michael MacEachern (maceach-b) wrote :

I have converted my father to Linux, and he's on Ubuntu 16.04.1, and his computer is observing this same Nautilus freeze. I am hoping someone can look into this. He doesn't have a launchpad account, and doesn't know a single thing about Linux to even really be of assistance here. But, I am watching over his machine so this is another +1 on my side.

Revision history for this message
Michael MacEachern (maceach-b) wrote :

Still an issue. Every week, every month, I'm still here hoping for a miracle.. New installs still affected on 16.04.1.

Revision history for this message
Vej (vej) wrote :

Hello Brandon,

can you try to open nautilus from a terminal, please? This might give us some extra error messages.

And please check if the command "net" from the package "samba-common-bin" is installed on you machine:

Dec 6 21:15:28 BrandonsLaptop org.gnome.Nautilus[1601]: Nautilus-Share-Message: Called "net usershare info" but it failed: Failed to execute child process "net" (No such file or directory)

This does not seem to be a dependency (and I found several PCs with working nautilus and without "samba-common-bin" installed). However installing this could help us to find the cause for your problem though.

Best Regards

Vej

Changed in nautilus (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for nautilus (Ubuntu) because there has been no activity for 60 days.]

Changed in nautilus (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Michael MacEachern (maceach-b) wrote :

Vej, I didn't even know you responded to me, Launchpad never sent me an email, and with the busy schedule I am running, I had no time to manually check.

Either way, since Unity is dead, there's no point in figuring this out. It's not an issue with Ubuntu 16.10, and since Unity is dead anyway, I've moved on to using Gnome ahead of schedule, and still have no issue now.

It doesn't matter, no point in fixing planned dead software.

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