Clicking on Files bookmark doesn't open the requested folder but gives error message

Bug #1434830 reported by f(fanta)
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
nautilus (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

Setup:
Ubuntu and Windows 7 installed on the same PC for dual-boot; on disk there is at least one NTFS partition for Windows, and Ubuntu is installed in a different partition.

Steps to reproduce:
- Open "Files", and navigate to any folder in the NTFS partition;
- Bookmark that folder (e.g. with Ctrl+D);
- Reboot the PC and log in with Ubuntu;
- Open "Files", and click on the previously created bookmark (under "Bookmarks" on the bar to the left);
- An error message pops-up "Unable to find the requested file. Please check the spelling and try again"; it should open to the bookmarked folder instead.

The issue is systematic.

Workaround:
- After logging in, and opening "Files", first click on the NTFS partition in the bar to the left (under "Devices"), and then click on the bookmark.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: nautilus 1:3.10.1-0ubuntu15.1
ProcVersionSignature: Ubuntu 3.16.0-31.43-generic 3.16.7-ckt5
Uname: Linux 3.16.0-31-generic x86_64
ApportVersion: 2.14.7-0ubuntu8.2
Architecture: amd64
CurrentDesktop: Unity
Date: Sat Mar 21 15:36:41 2015
GsettingsChanges:
 b'org.gnome.nautilus.list-view' b'default-visible-columns' b"['name', 'size', 'type', 'date_modified', 'permissions', 'owner', 'group']"
 b'org.gnome.nautilus.list-view' b'use-tree-view' b'true'
 b'org.gnome.nautilus.list-view' b'default-column-order' b"['name', 'size', 'type', 'date_modified', 'date_accessed', 'permissions', 'owner', 'group', 'mime_type', 'where']"
InstallationDate: Installed on 2014-11-25 (115 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
SourcePackage: nautilus
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
f(fanta) (fanta) wrote :
Revision history for this message
f(fanta) (fanta) wrote :

Screenshot of the error message that pops-up.

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

Changed in nautilus (Ubuntu):
importance: Undecided → Low
Revision history for this message
Paul White (paulw2u) wrote :

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu since that time.

Ubuntu 14.10 (utopic) reached end-of-life on July 23, 2015.

Do you still see a problem related to the one that you reported in a currently supported version of Ubuntu? Please let us know if you do and in which version of Ubuntu otherwise this report can be left to expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

Changed in nautilus (Ubuntu):
status: New → Incomplete
Revision history for this message
Svilen Stefanov (svilenstefanov) wrote :

I've encountered the same problem as described above on Ubuntu 18.04.
In my case, the dual-boot is Ubuntu and Windows 10 and 2 NTFS partitions for Windows. Ubuntu is also installed in a different partition (as above).

The steps to reproduce and the workaround are exactly the same and the issue is systematic.
Attached, you will find the error message that I am getting when trying to access the bookmarked path to one of the NTFS partitions.

Revision history for this message
Paul White (paulw2u) wrote :

Sorry for the delay in getting back to you Svilen. May be an upstream report is long overdue? See comment #3.

Changed in nautilus (Ubuntu):
status: Incomplete → Confirmed
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