Ubuntu 12.04: Frequent System Freeze

Bug #1101162 reported by Krishna Mohan on 2013-01-18
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
nautilus (Ubuntu)
Low
Unassigned

Bug Description

(nautilus:2626): CRITICAL **: syncdaemon_status_info_get_online: assertion `SYNCDAEMON_IS_STATUS_INFO (sinfo)' failed

Jan 23 17:09:48 CS-LT-0001 gnome-session[2545]: WARNING: Could not parse desktop file /home/km/.config/autostart/xfce4-settings-helper-autostart.desktop: Key file does not have key 'Name'
Jan 23 17:09:48 CS-LT-0001 gnome-session[2545]: WARNING: could not read /home/km/.config/autostart/xfce4-settings-helper-autostart.desktop
Jan 23 17:09:48 CS-LT-0001 gnome-session[2545]: WARNING: Could not parse desktop file /home/km/.config/autostart/gshared.desktop: Key file does not have key 'Type'
Jan 23 17:09:48 CS-LT-0001 gnome-session[2545]: WARNING: could not read /home/km/.config/autostart/gshared.desktop

I have been noticing frequent system hang for more than a month on my Laptop(G580). However the frequency increased to every 30-45 min recently.
I can't generate a crash after the hang as nothing works, I have to do a hard reboot.
I tried to generating a crash using Ctrl’+'Alt’+'SysRq’+1 followed by Ctrl’+'Alt’+'SysRq’+t, but no use. Finally I had to do a hard reboot.

Please help me fix this issue; Do let me know if you need any help from me.

The following are the system and package information of my laptop

System information report, generated by Sysinfo: 01/18/2013 16:45:30
------------------------------------
http://sourceforge.net/projects/gsysinfo

SYSTEM INFORMATION
 Running Ubuntu Linux, the Ubuntu 12.04 (precise) release.
 GNOME: unknown (unknown)
 Kernel version: 3.2.0-36-generic-pae (#57-Ubuntu SMP Tue Jan 8 22:01:06 UTC 2013)
 GCC: 4.6 (i686-linux-gnu)
 Xorg: 1.11.3 (29 August 2012 12:10:05AM) (29 August 2012 12:10:05AM)
 Hostname: CS-LT-0001
 Uptime: 0 days 0 h 38 min

CPU INFORMATION
 GenuineIntel, Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
 Number of CPUs: 4
 CPU clock currently at 1200.000 MHz with 3072 KB cache
 Numbering: family(6) model(58) stepping(9)
 Bogomips: 4988.84
 Flags: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx rdtscp lm constant_tsc arch_perfmon pebs bts xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb xsaveopt pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms

MEMORY INFORMATION
 Total memory: 3750 MB
 Total swap: 3940 MB

STORAGE INFORMATION
 SCSI device - scsi1
  Vendor: ATA
  Model: ST9500325AS
 SCSI device - scsi4
  Vendor: PLDS
  Model: DVD-RW DS8A8SH
 SCSI device - scsi6
  Vendor: Multiple
  Model: Card Reader

HARDWARE INFORMATION
MOTHERBOARD
 Host bridge
  Intel Corporation Ivy Bridge DRAM Controller (rev 09)
  Subsystem: Lenovo Device 3977
 PCI bridge(s)
  Intel Corporation Panther Point PCI Express Root Port 1 (rev c4) (prog-if 00 [Normal decode])
  Intel Corporation Panther Point PCI Express Root Port 2 (rev c4) (prog-if 00 [Normal decode])
  Intel Corporation Panther Point PCI Express Root Port 4 (rev c4) (prog-if 00 [Normal decode])
  Intel Corporation Panther Point PCI Express Root Port 1 (rev c4) (prog-if 00 [Normal decode])
  Intel Corporation Panther Point PCI Express Root Port 2 (rev c4) (prog-if 00 [Normal decode])
  Intel Corporation Panther Point PCI Express Root Port 4 (rev c4) (prog-if 00 [Normal decode])
 ISA bridge
  Intel Corporation Panther Point LPC Controller (rev 04)
  Subsystem: Lenovo Device 3977

GRAPHIC CARD
 VGA controller
  Intel Corporation Ivy Bridge Graphics Controller (rev 09) (prog-if 00 [VGA controller])
  Subsystem: Lenovo Device 3977

SOUND CARD
 Multimedia controller
  Intel Corporation Panther Point High Definition Audio Controller (rev 04)
  Subsystem: Lenovo Device 3977

NETWORK
 Network controller
  Atheros Communications Inc. AR9285 Wireless Network Adapter (PCI-Express) (rev 01)
  Subsystem: Lenovo Device 30a1
 Ethernet controller
  Atheros Communications Inc. AR8162 Fast Ethernet (rev 10)
  Subsystem: Lenovo Device 3978

Package Information can be found in the attached document

Krishna Mohan (krimo71) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1101162/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Fabio Marconi (fabiomarconi) wrote :

Hallo
Please reproduce the bug, then attach here
/var/log/syslog
/var/log/kern.log
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Changed in ubuntu:
status: New → Incomplete
John Ultra (jdu-juan05) wrote :

I have just updated my Ubuntu 12.04, and I'm experiencing freezes too. Total system lockup. The only way out is to hard shutdown my laptop. I'm using a sysmonitor program and it's on the taskbar, and it's showing high usage, CPU > 85%, whenever this happens.

Thanks!

System information report, generated by Sysinfo: 1/21/2013 3:18:51 AM
http://sourceforge.net/projects/gsysinfo

SYSTEM INFORMATION
 Running Ubuntu Linux, the Ubuntu 12.04 (precise) release.
 GNOME: unknown (unknown)
 Kernel version: 3.2.0-36-generic-pae (#57-Ubuntu SMP Tue Jan 8 22:01:06 UTC 2013)
 GCC: 4.6 (i686-linux-gnu)
 Xorg: 1.11.3 (29 August 2012 12:10:05AM) (29 August 2012 12:10:05AM)
 Hostname: jultra-xcy
 Uptime: 0 days 0 h 46 min

CPU INFORMATION
 GenuineIntel, Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz
 Number of CPUs: 2
 CPU clock currently at 1200.000 MHz with 2048 KB cache
 Numbering: family(6) model(23) stepping(10)
 Bogomips: 4400.00
 Flags: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx lm constant_tsc arch_perfmon pebs bts aperfmperf pni dtes64 monitor ds_cpl est tm2 ssse3 cx16 xtpr pdcm sse4_1 xsave lahf_lm dtherm

MEMORY INFORMATION
 Total memory: 3769 MB
 Total swap: 5960 MB

STORAGE INFORMATION
 SCSI device - scsi0
  Vendor: ATA
  Model: ST9320325AS
 SCSI device - scsi1
  Vendor: HL-DT-ST
  Model: DVDRAM GT10N

HARDWARE INFORMATION
MOTHERBOARD
 Host bridge
  NVIDIA Corporation MCP79 Host Bridge (rev b1)
 PCI bridge(s)
  NVIDIA Corporation MCP79 PCI Bridge (rev b1) (prog-if 01 [Subtractive decode])
  NVIDIA Corporation MCP79 PCI Express Bridge (rev b1) (prog-if 00 [Normal decode])
  NVIDIA Corporation MCP79 PCI Express Bridge (rev b1) (prog-if 00 [Normal decode])
  NVIDIA Corporation MCP79 PCI Express Bridge (rev b1) (prog-if 00 [Normal decode])
  NVIDIA Corporation MCP79 PCI Bridge (rev b1) (prog-if 01 [Subtractive decode])
  NVIDIA Corporation MCP79 PCI Express Bridge (rev b1) (prog-if 00 [Normal decode])
  NVIDIA Corporation MCP79 PCI Express Bridge (rev b1) (prog-if 00 [Normal decode])
  NVIDIA Corporation MCP79 PCI Express Bridge (rev b1) (prog-if 00 [Normal decode])
 ISA bridge
  NVIDIA Corporation MCP79 LPC Bridge (rev b2)
  Subsystem: Micro-Star International Co., Ltd. Device 101a

GRAPHIC CARD
 VGA controller
  NVIDIA Corporation C79 [GeForce 9200M G] (rev b1) (prog-if 00 [VGA controller])
  Subsystem: Micro-Star International Co., Ltd. Device 101a

SOUND CARD
 Multimedia controller
  NVIDIA Corporation MCP79 High Definition Audio (rev b1)
  Subsystem: Micro-Star International Co., Ltd. Device 101a

NETWORK
 Network controller
  Realtek Semiconductor Co., Ltd. RTL8187SE Wireless LAN Controller (rev 22)
  Subsystem: Micro-Star International Co., Ltd. MN54G2 / MS-6894 Wireless Mini PCIe Card
 Ethernet controller
  NVIDIA Corporation MCP79 Ethernet (rev b1)
  Subsystem: Micro-Star International Co., Ltd. Device 101a

NVIDIA GRAPHIC CARD INFORMATION
 Model name: unknown
 Card Type: unknown
 Video RAM: 512 MB
 GPU Frequency: 200 MHz
 Driver version: NVIDIA UNIX x86 Kernel Module 295.40 Thu Apr 5 21:28:09 PDT 2012

Changed in ubuntu:
status: Incomplete → Confirmed
status: Confirmed → Incomplete
status: Incomplete → Confirmed
Fabio Marconi (fabiomarconi) wrote :

Hallo
Can you please reproduce the bug, restart pc with magick keys and attach here, using the button below 'Add attachment or patch' the requested files ?
Thanks
Fabio
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Changed in ubuntu:
status: Confirmed → Incomplete
Krishna Mohan (krimo71) wrote :

As I mentioned in my previous update, i could not restart the machine with magic keys even after configuring kernel crash-dump and SYSRQ parameters. The only way out is hard reboot using the power button. Due to this I am not able to find the package specifics.

Hi Fabio: Is it OK if I provide you the requested log files after hard reboot.

Additional observations
I have noticed the freeze mostly when working with any browser(firefox, chromium), skype, printing and eclipse.

However I can continue my work with a windows virtual machine running on KVM.

Thanks for your time.

Fabio Marconi (fabiomarconi) wrote :

Yes, attach the files after the reboot
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Krishna Mohan (krimo71) wrote :

Please find attached requested log files

Fabio Marconi (fabiomarconi) wrote :

Jan 23 17:09:48 CS-LT-0001 gnome-session[2545]: WARNING: Could not parse desktop file /home/km/.config/autostart/xfce4-settings-helper-autostart.desktop: Key file does not have key 'Name'
Jan 23 17:09:48 CS-LT-0001 gnome-session[2545]: WARNING: could not read /home/km/.config/autostart/xfce4-settings-helper-autostart.desktop
Jan 23 17:09:48 CS-LT-0001 gnome-session[2545]: WARNING: Could not parse desktop file /home/km/.config/autostart/gshared.desktop: Key file does not have key 'Type'
Jan 23 17:09:48 CS-LT-0001 gnome-session[2545]: WARNING: could not read /home/km/.config/autostart/gshared.desktop

Can you please also attach /var/log/Xorg.0.log.old
~/.xsession-errors
 after reproduce the bug ?
---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Krishna Mohan (krimo71) wrote :

Please find attached requested log files

description: updated
affects: ubuntu → nautilus (Ubuntu)
Changed in nautilus (Ubuntu):
status: Incomplete → New
Janak Porwal (jp19online) wrote :

I am having same laptop -> G580 with 4GB ram and core i5. I am seeing the same issue. System abruptly freezes at random intervals, even on light/medium activity. The only way out is hard reboot using the power switch.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in nautilus (Ubuntu):
status: New → Confirmed
Janak Porwal (jp19online) wrote :

I had to do 2 system reinstalls because of this (and another bug that renders my data card useless if system is rebooted without disconnecting data card). In first attempt, problem seem to vanish after removing unity3d and preserving with 2d. But in latest install, I am facing this even when running unity 2d. Read somewhere that someone with another Lenovo model managed to fix the problem after 1 months of experimentation, by turning off BIOS CPU power management. However, in my laptop (g580), I don't see any option in BIOS regarding CPU POWER Management.

Sebastien Bacher (seb128) wrote :

There has been no activity here or mention of similar issues in years and it's likely resolved, closing but feel free to open a new report if you still have problems in newer versions

Changed in nautilus (Ubuntu):
importance: Undecided → Low
status: Confirmed → Invalid
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