[nvidia] XIO: fatal IO error is killing gnome-shell (black screen, only the X mouse cursor moving)
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
mutter (Ubuntu) |
New
|
Undecided
|
Unassigned | ||
nvidia-graphics-drivers-535 (Ubuntu) |
New
|
Undecided
|
Unassigned | ||
xorg-server (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
Until yesterday (or tonight) my computer was running fine, but today I could not reach the Gnome desktop after the login window. I shutdown, restarted same thing, then I have open a terminal (CTRL+F1 or F2) tried '$ startx' and get a error message. So I tried 'sudo apt update && upgrade' (Curl recieved a update) then rebooted, then now I can access gnome desktop.
$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 24.04 LTS
Release: 24.04
Codename: noble
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSign
Uname: Linux 6.8.0-39-generic x86_64
NonfreeKernelMo
.proc.driver.
.proc.driver.
.proc.driver.
.proc.driver.
.proc.driver.
.proc.driver.
.proc.driver.
NVRM version: NVIDIA UNIX x86_64 Kernel Module 535.183.01 Sun May 12 19:39:15 UTC 2024
GCC version:
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log'
CasperMD5CheckR
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 5 16:19:55 2024
DistUpgraded: 2024-04-28 15:58:09,572 DEBUG icon theme changed, re-reading
DistroCodename: noble
DistroVariant: ubuntu
ExtraDebuggingI
GpuHangFrequency: This is the first time
GraphicsCard:
Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Aspire E5-575G [1025:1094]
Subsystem: Acer Incorporated [ALI] GM107M [GeForce GTX 950M] [1025:1094]
InstallationDate: Installed on 2023-09-19 (321 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 1d57:fa60 Xenta 2.4G Wireless Mouse
Bus 001 Device 003: ID 04ca:3015 Lite-On Technology Corp. Qualcomm Atheros QCA9377 Bluetooth
Bus 001 Device 004: ID 04f2:b573 Chicony Electronics Co., Ltd HD WebCam
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
MachineType: Acer Aspire E5-575G
ProcEnviron:
LANG=fr_FR.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-
XDG_RUNTIME_
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to noble on 2024-04-28 (99 days ago)
dmi.bios.date: 10/24/2017
dmi.bios.release: 0.0
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.32
dmi.board.
dmi.board.name: Ironman_SK
dmi.board.vendor: Acer
dmi.board.version: V1.32
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.
dmi.ec.
dmi.modalias: dmi:bvnInsydeCo
dmi.product.family: KBL
dmi.product.name: Aspire E5-575G
dmi.product.sku: Aspire E5-575G_115F_1.32
dmi.product.
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.120-2build1
version.
version.
version.
version.
version.
version.
version.
version.
Changed in mutter (Ubuntu): | |
status: | Incomplete → New |
Changed in nvidia-graphics-drivers-535 (Ubuntu): | |
status: | Incomplete → New |
Changed in xorg-server (Ubuntu): | |
status: | Incomplete → New |
summary: |
- XIO: fatal IO error is killing gnome-shell (black screen, only the X - mouse cursor moving) + [nvidia] XIO: fatal IO error is killing gnome-shell (black screen, only + the X mouse cursor moving) |
tags: | added: nvidia |
Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:
1. Run these commands:
journalctl -b0 > journal.txt
journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.
2. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
3. If step 2 failed then look at https:/ /errors. ubuntu. com/user/ ID where ID is the content of file /var/lib/ whoopsie/ whoopsie- id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.
Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.