Black screen stays forever after inactivity

[Cristian Losas]

IMPORTANT this only happens with WAYLAND but i couldn't choose wayland in the bug report options.

On my Ubuntu 22.04.03 I have set the time for my screen to go black/shut off in case of inactivity in the energy settings (to save energy) to 5 minutes. So I go back to my computer after 10 minutes or so and the screen is black like it should be. Problem is, that I can't turn the screen on or what I really mean is: get back to the desktop.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.2.0-39.40~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-39-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 535.129.03 Thu Oct 19 18:56:32 UTC 2023
 GCC version:
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
BootLog: Error: [Errno 13] Permiso denegado: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec 21 13:08:29 2023
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation CoffeeLake-H GT2 [UHD Graphics 630] [8086:3e9b] (prog-if 00 [VGA controller])
   Subsystem: Micro-Star International Co., Ltd. [MSI] CoffeeLake-H GT2 [UHD Graphics 630] [1462:120f]
 NVIDIA Corporation GP106M [GeForce GTX 1060 Mobile] [10de:1c20] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Micro-Star International Co., Ltd. [MSI] GP106M [GeForce GTX 1060 Mobile] [1462:120f]
InstallationDate: Installed on 2023-10-22 (59 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 1038:1122 SteelSeries ApS SteelSeries KLC
 Bus 001 Device 004: ID 8087:0aaa Intel Corp. Bluetooth 9460/9560 Jefferson Peak (JfP)
 Bus 001 Device 002: ID 046d:c534 Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Micro-Star International Co., Ltd. GS73 Stealth 8RE
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-39-generic root=UUID=e4b68fb9-8f19-4768-9b90-c84e28ec65ef ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/17/2019
dmi.bios.release: 1.16
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E17B5IMS.110
dmi.board.asset.tag: Default string
dmi.board.name: MS-17B5
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE17B5IMS.110:bd05/17/2019:br1.16:svnMicro-StarInternationalCo.,Ltd.:pnGS73Stealth8RE:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-17B5:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:sku17B5.1:
dmi.product.family: GS
dmi.product.name: GS73 Stealth 8RE
dmi.product.sku: 17B5.1
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.4-0ubuntu1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.5
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Daniel van Vugt (vanvugt)]

Do you have an external monitor plugged in when the bug occurs?

[Daniel van Vugt (vanvugt)]

Next time the bug occurs, please reboot and then run:

  journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

[Cristian Losas (crixtux)]

Thanks for your reply.

Just checked and yes it only happens when the external monitor is plugged in. However the external monitor goes on again as soon as I move the cursor and i see the background and cursor but the main monitor stays black.

Also if I do plugin the monitor once I'm logged in this doesn't happen. Only after a logout it happens again (I guess also after reboot but not tested yet)
PS: tested and after reboot it works fine. It stops working as soon as I do a logout. I have automatic login enabled!

Btw, I noticed that both monitors first go off as intended but then immediately go back on again and just show black screen.

Hope this information is useful.

I also attached the file that you asked for.

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1968040, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.