GNOME fractional scaling: fullscreen video misbehaves

Bug #1863391 reported by pheidrias
44
This bug affects 9 people
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Confirmed
Undecided
Unassigned
mutter (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

When scaling the desktop to e.g. 150%, fullscreen video does seem to trigger constant changes of the scaling factor: the system switches every 0.5s from 150% to 100% to 200% or things like those.

The problem does not occur, when there is another windows present (e.g. a "always-on-top" terminal windows).

Also, KDE doesn't have this problem.

The problem exists in freshly installed 19.10 and 20.04, too. I couldn't find any reason, why sometimes firefox fullscreen videos do work and sometimes not.
Video playback (e.g. GNOME video player or VLC) does not work properly in 19.10, whereas it works most of the time in 20.04.

How can I help to dig into this?

1) Ubuntu 19.10, 20.04
2) latest available (problem exists since several weeks)
3) What you expected to happen: fullscreen video playback in scaled mode
4) What happened instead: screen starts changing (randomly?) the scaling factor or at least this is the impression one gets
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu16
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-01-31 (19 days ago)
InstallationMedia: Kubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200130)
Package: gnome-shell 3.34.3-1ubuntu1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.4.0-12.15-generic 5.4.8
RelatedPackageVersions: mutter-common 3.34.3-1ubuntu1
Tags: focal
Uname: Linux 5.4.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True

Revision history for this message
Dmitry Shachnev (mitya57) wrote :

To make it clear: you are using the GNOME Flashback (Metacity) session, not the default GNOME session, right?

Revision history for this message
pheidrias (5-launchpad-net-pheidrias-info) wrote :

Hi Dmitry,

my bad - I'm using the default GNOME session! What would be the corresponding package to file the bug against?

Sorry and thanks,
pheidrias

Revision history for this message
Dmitry Shachnev (mitya57) wrote :

Reassigning to gnome-shell. If needed it can be further reassigned to mutter or some other component.

affects: metacity (Ubuntu) → gnome-shell (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1863391

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

tags: added: focal
Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Revision history for this message
pheidrias (5-launchpad-net-pheidrias-info) wrote : Dependencies.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
pheidrias (5-launchpad-net-pheidrias-info) wrote : GsettingsChanges.txt

apport information

Revision history for this message
pheidrias (5-launchpad-net-pheidrias-info) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
pheidrias (5-launchpad-net-pheidrias-info) wrote : ProcEnviron.txt

apport information

Revision history for this message
pheidrias (5-launchpad-net-pheidrias-info) wrote : ShellJournal.txt

apport information

Revision history for this message
pheidrias (5-launchpad-net-pheidrias-info) wrote : monitors.xml.txt

apport information

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1862081, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

Changed in gnome-shell (Ubuntu):
status: Incomplete → New
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-shell (Ubuntu):
status: New → Confirmed
Changed in mutter (Ubuntu):
status: New → Confirmed
Revision history for this message
Sebastian Astra (legol2) wrote :

Can we have some action taken in order to fix this bug? It persists for already long time. This bug has 100% reproducibility when Fractional Scaling is enabled (for example 125%), during fullscreen mode, for example youtube, VLC media player, gnome videos...

Revision history for this message
Syver Stensholt (7rst1) wrote :

The other bug submission seems to be marked "fixed". I am still facing this issue though, even with a later version of mutter than they described as "patch" in the other thread. I added a gif to show precisely what happens.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

So that we can get a fresh report with the latest system details, please open a new bug by running:

  ubuntu-bug mutter

Revision history for this message
Syver Stensholt (7rst1) wrote :
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