AutomaticLogin: Not responding to input after switch user to auto-login account

Bug #1809712 reported by Fikrul Arif on 2018-12-25
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gdm3 (Ubuntu)
Undecided
Unassigned
gnome-shell (Ubuntu)
Undecided
Unassigned
mutter (Ubuntu)
Undecided
Unassigned

Bug Description

Step:

1. There are two users, A and B. A is adminstrator, B is standard user, B is automatic login.
2. Boot into Ubuntu 18.04.1 LTS, it will automatically login to user B.
3. Switch User to user A without logging out.
4. Switch User back to user B, either by logging out from user A or not.

Expected: it will be back to user B normally.

Actual: it backs to user B but become not responding to keyboard, touchpad, or mouse input. Closing the lid is responded normally, which is locking the screen, the three-arrows in the lock screen is animated normally, clock is updated.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-43.46-generic 4.15.18
Uname: Linux 4.15.0-43-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 25 14:19:34 2018
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company 3rd Gen Core processor Graphics Controller [103c:183a]
 Advanced Micro Devices, Inc. [AMD/ATI] Thames [Radeon HD 7500M/7600M Series] [1002:6840] (rev ff) (prog-if ff)
InstallationDate: Installed on 2018-12-23 (2 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Hewlett-Packard HP Pavilion g4 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-43-generic root=UUID=3182b497-aa0e-491d-aad5-e1c8e049dda1 ro quiet splash vt.handoff=1
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/18/2012
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.01
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 183A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 56.0E
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.01:bd01/18/2012:svnHewlett-Packard:pnHPPaviliong4NotebookPC:pvr0791100000205610000620100:rvnHewlett-Packard:rn183A:rvr56.0E:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV X=Null
dmi.product.name: HP Pavilion g4 Notebook PC
dmi.product.version: 0791100000205610000620100
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Fikrul Arif (fikr4n) wrote :
affects: xorg (Ubuntu) → gnome-shell (Ubuntu)
Daniel van Vugt (vanvugt) wrote :

If you're using a Xorg session (the default one named "Ubuntu") then the mouse pointer is moved by xorg-server independently of gnome-shell. This means that if the mouse pointer is frozen then it's either Xorg or the kernel that's freezing.

If you're using Wayland and not using a Xorg session then please try using the latter.

Can you please reproduce the problem again, recover using the lid trick and then without rebooting run:

   dmesg > dmesg.txt
   journalctl > cur_boot.txt

If you need to reboot to recover then instead please run this immediately after rebooting:

   journalctl -b-1 > prev_boot.txt

and send us the resulting text file(s).

Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Changed in gdm3 (Ubuntu):
status: New → Incomplete
Changed in mutter (Ubuntu):
status: New → Incomplete
tags: added: radeon
Fikrul Arif (fikr4n) wrote :
Changed in gdm3 (Ubuntu):
status: Incomplete → New
Changed in gnome-shell (Ubuntu):
status: Incomplete → New
Changed in mutter (Ubuntu):
status: Incomplete → New
Daniel van Vugt (vanvugt) wrote :

These look most relevant:

Jan 19 19:38:47 shehadeh /usr/lib/gdm3/gdm-x-session[1140]: (WW) modeset(0): flip queue failed: Permission denied
Jan 19 19:38:47 shehadeh /usr/lib/gdm3/gdm-x-session[1140]: (WW) modeset(0): Page flip failed: Permission denied
Jan 19 19:38:47 shehadeh /usr/lib/gdm3/gdm-x-session[1140]: (EE) modeset(0): present flip failed
Jan 19 19:38:47 shehadeh /usr/lib/gdm3/gdm-x-session[1140]: (WW) modeset(0): flip queue failed: Permission denied
Jan 19 19:38:47 shehadeh /usr/lib/gdm3/gdm-x-session[1140]: (WW) modeset(0): Page flip failed: Permission denied
Jan 19 19:38:47 shehadeh /usr/lib/gdm3/gdm-x-session[1140]: (EE) modeset(0): present flip failed
Jan 19 19:38:47 shehadeh /usr/lib/gdm3/gdm-x-session[1140]: (WW) modeset(0): flip queue failed: Permission denied
Jan 19 19:38:47 shehadeh /usr/lib/gdm3/gdm-x-session[1140]: (WW) modeset(0): Page flip failed: Permission denied
Jan 19 19:38:47 shehadeh /usr/lib/gdm3/gdm-x-session[1140]: (EE) modeset(0): present flip failed

summary: - Not responding to input after switch user to auto-login account
+ AutomaticLogin: Not responding to input after switch user to auto-login
+ account
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