Wacom tablet cannot Map to Monitor properly with dual/multiple monitors/screens

Bug #1697701 reported by Tyson Tan
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-control-center
Invalid
High
gnome-control-center (Ubuntu)
Invalid
Undecided
Unassigned
mutter (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

In Ubuntu Gnome 17.04, Wacom tablet cannot be properly mapped using the "Map to Monitor" dialogue provided by gnome-control-center's Wacom panel. It's always mapped to the first monitor, and the ratio is incorrect. Both Wayland and Xorg sessions are affected. It has never happened with Gnome 3.20, 3.22.

From my experience with a similar problem in the past, I suspect the problem has something to do with:
1) gnome-control-center
2) gnome-settings-daemon (g-s-d)
3) mutter

My hardware setup:
1) Cintiq 13HD (1920x1080, HDMI through adaptor)
2) NEC PA242W (1920x1200, Displayport)
3) Intuos 4M
4) AMD FirePro W5100 (4 DisplayPorts)

Another hardware setup with different GPU and display but has the same result.
1) Dell 2209WA (1680x1050, DVI) (Office)
2) AMD Radeon R7 250E (DVI, DisplayPort) (Office)

Detail:

1) When "Map to single monitor" is OFF, Intuos 4M's cursor moves between both monitors.
2) When "Map to single monitor" is ON, Intuos 4M's cursor moves ONLY on the first monitor(that connects to the GPU output of the highest priority).
3) For example, my GPU has 4 DisplayPort outputs, when I turn on "Map to single monitor", my Intuos 4M is always mapped to whatever on DisplayPort-1 regardless of what I choose in Display Mapping dialogue's output droplist.
4) When a secondary monitor is present, cursor on Cintiq is not aligned with the pentip. Both of the single monitors are 16:10, Cintiq 13HD is 16:9. I suspect this to be relevant with this bug.

Tyson Tan (tysontan)
summary: - Wacom tablet cannot properly Map to Monitor properly with dual/multiple
+ Wacom tablet cannot Map to Monitor properly with dual/multiple
monitors/screens
Jeremy Bícha (jbicha)
Changed in gnome-control-center (Ubuntu):
status: New → Triaged
Changed in gnome-control-center:
importance: Unknown → High
status: Unknown → Confirmed
Revision history for this message
Tyson Tan (tysontan) wrote :

There was a similar bug reported to Gnome with more technical description: https://bugzilla.gnome.org/show_bug.cgi?id=782032

Changed in gnome-control-center:
status: Confirmed → Invalid
Revision history for this message
Tyson Tan (tysontan) wrote :

Marked the affected package to mutter as described in https://bugzilla.gnome.org/show_bug.cgi?id=782032

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for reporting this bug to Ubuntu.
Ubuntu 17.04 (zesty) reached end-of-life on January 13, 2018.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

Changed in gnome-control-center (Ubuntu):
status: Triaged → Incomplete
Changed in mutter (Ubuntu):
status: New → Incomplete
Revision history for this message
Tyson Tan (tysontan) wrote :

It's fixed by upstream. Manjaro 17.1.6 Gnome is working as expected.

Rolf Leggewie (r0lf)
Changed in mutter (Ubuntu):
status: Incomplete → Fix Released
Changed in gnome-control-center (Ubuntu):
status: Incomplete → Invalid
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