Thunderbird crashed while trying to open a message.

[Paul S. Muhly]

Binary package hint: mozilla-thunderbird

My problem seems to be similar to the bug report #71604, although I did not do as much as that person seems to have done. I simply opened my Thunderbird window, viewing my IMAP account. The inbox contains about 1000 messages (I know, I am a slob in terms of maintaining my e-mail). When I click on a message to read it, Thunderbird tries to open it for a while, but then completely shuts down. This has happened a number of times. I have done a complete removal of the program with Synaptic (I am using Ubuntu) and then reinstalled it. That does not seem to help. I also completely removed the program and then loaded up Xubuntu, which uses Thunderbird by default. That did not help either.

I have Thunderbird running on several computers (all in an Ubuntu environment - in some cases, it is Kubuntu or Xubuntu) and this is the only one which acts this way. So I am prepared to believe that it is a quirk of the machine, but I cannot identify what the problem is.

In any case, thanks for your attention to my problem.

Sincerely,

Paul Muhly

[John Vivirito (gnomefreak)]

Thank you for the bug report. Could you please try to obtain a backtrace by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs
This will greatly aid us in tracking down your problem.

[ubu-for (ubu-for)]

I had a similar problem today. I use POP3 and the Inbox contained only 5 new mails.

Thunderbird (ubuntu3) didn't freeze, but after downloading 5 new mails, I've tried to open the first one. Nothing happened. I've tried to open the other new mails without success. So I've clicked on my Outbox and back on my Inbox and now Thunderbird could open the mails without further problems. I've never had this kind of bug before.

I use a fresh installation of Feisty Beta (32-bit).

[Paul S. Muhly (pmuhly)]

Interesting! I recently installed Feisty beta and I have not had the
problem - yet. Many thanks!

ubu-for wrote:
> I had a similar problem today. I use POP3 and the Inbox contained only 5
> new mails.
>
> Thunderbird (ubuntu3) didn't freeze, but after downloading 5 new mails,
> I've tried to open the first one. Nothing happened. I've tried to open
> the other new mails without success. So I've clicked on my Outbox and
> back on my Inbox and now Thunderbird could open the mails without
> further problems. I've never had this kind of bug before.
>
> I use a fresh installation of Feisty Beta (32-bit).
>
>

[Hilario J. Montoliu (hjmf) (hmontoliu)]

Thank you Paul for the bug report however this report lacks information we need to investigate it further. For this reason, we are now going to close the bug - please feel free to reopen when you have more information at hand.

Further information can be found at [1].

[1] https://wiki.ubuntu.com/MozillaTeam/Bugs

[sah (sah-thalassocracy)]

Attaching a crash file and re-opening.

[sah (sah-thalassocracy)]

The behavior I saw was: I started thunderbird, entered my POP3 password, and received some new messages in my Inbox. I clicked on the first one to view it. Thunderbird sat there for a moment, and then crashed. The crash file is attached.

This has happened to me a few times now (but doesn't happen every time). Let me know if there's any more info I can gather about the problem next time it occurs...

[Hilario J. Montoliu (hjmf) (hmontoliu)]

> Attaching a crash file and re-opening.
Thank you sah for your report.

Please, next time, open a new report. We do prefer to handle each crash alone because we have to process it before checking if the new crash has any relation with previous reports.

Please, can you indicate which extensions/plugins do you have enabled?

From your report:

[Binary Package Hint: mozilla-thunderbird]

From the Attached Crash Report:
Distro Release: Ubuntu 6.10
System Arch: i686
Package (version): mozilla-thunderbird (1.5.0.10-0ubuntu0.6.10)
Source Package: mozilla-thunderbird
Retrace done.

Extract from retraced stacktrace:
...
#3 <signal handler called>
#4 ?? () from /usr/lib/mozilla-thunderbird/libxpcom_core.so
#5 ?? ()
#6 kCSSLoaderCID ()
#7 ?? ()
#8 nsPresContext::SetPrintSettings (this=0xbfa84880,
#9 ?? ()
#10 ?? ()
#11 ?? () from /usr/lib/mozilla-thunderbird/libxpcom_core.so
#12 ?? ()
...

[sah (sah-thalassocracy)]

I don't think I have any plugins. The dialog I get from Tools -> Extensions lists "Japanese Language Pack 1.5.0.2" and "English (GB) Language Pack 1.5.0.2".

[kakashi (lordverminard)]

i had a similar issue with Thunderbird. apparently disabling all extensions and re-enabling them (after restarting Thunderbird) fixed it.
hope this helps.

[kakashi (lordverminard)]

apparently i am not having this problem anymore. maybe one of the update caused it to fix up.
i still have the same extension but i did backup my .mozilla-thunderbird and restore it and that might have fixed it.

[Paul S. Muhly (pmuhly)]

Thanks Kakashi, I, too, no longer have any problems with Thunderbird.
An update must have fixed it. I have Ubuntu installed on an old
"legacy" machine, that I use mostly for amusement. I typically do not
do e-mail on it. When I first installed it, I had this problem, and I
wrote about the bug. But I have not checked Thunderbird for quite a
while since - until now.

kakashi wrote:
> apparently i am not having this problem anymore. maybe one of the update caused it to fix up.
> i still have the same extension but i did backup my .mozilla-thunderbird and restore it and that might have fixed it.
>
>

[Hilario J. Montoliu (hjmf) (hmontoliu)]

as seems per users comments this problem have been fixed at some point in the last releases.

[Esteban Mendieta Jara (estebandid0)]

I installed the Gutsy official release today, I had this bug but I fixed disabling the add ons, then close the thunderbird, and star the program again

I enable the add ons and so far is working fine

[moerdn (necromoerdn666)]

I got this Bug on Hardy 64 Bit

greez, moerdn

[JB5 (sir-bunt)]

I have the same problem on Hardy 64bit. Only started to happen in the last couple of days & only then with certain messages.

Tried disabling add-ons (British English Dictionary 1.19 & XNote 2.1) on Thunderbird 2.0.0.12, and problem remains.

[John Vivirito (gnomefreak)]

Moerdn and JB5,
Can you both please open sperate bug reports and attach your crash logs on them, We can only handle one crash per bug as they may be caused by different issues. When you finished opening the bug reports and attaching the crash log please comment here taht you opened them and please give us bug numbers.

[JB5 (sir-bunt)]

Re: John Vivirito

Bug #211829 in thunderbird (Ubuntu) thread created.

Thanks,
JB5

[JB5 (sir-bunt)]

After upgrade to Ubuntu Intrepid-64 (8.10) & Thunderbird version 2.0.0.17 (20080925),
this problem appears to have been solved for me.

[Alexander Sack (asac)]

i assume this was a font issue or graphics driver issue then.