The mouse stops working randomly and have to reset

[TheMixtureMedia]

I did the last major update and installed Gnome 3 and the mouse is randomly stopping and I have to reset the computer.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: gnome 1:3.4+7ubuntu4
ProcVersionSignature: Ubuntu 3.8.0-16.26-generic 3.8.5
Uname: Linux 3.8.0-16-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.9.2-0ubuntu5
Architecture: i386
Date: Tue Apr 9 22:53:58 2013
InstallationDate: Installed on 2013-04-02 (7 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
MarkForUpload: True
SourcePackage: meta-gnome3
UpgradeStatus: No upgrade log present (probably fresh install)

[Ads20000 (ads20000)]

Thank you for reporting this bug. What do you mean by 'reset'? Do you mean 'reboot' or 'logout' or 'reinstall'?

[TheMixtureMedia (mpmckinnon)]

Hi there I mean I have to reboot the system.

On 13-04-10 03:32 AM, Ads20000 wrote:
> Thank you for reporting this bug. What do you mean by 'reset'? Do you
> mean 'reboot' or 'logout' or 'reinstall'?
>

[Christian Semmens (christian-semmens)]

I get the same problem. Random mouse lock ups, the keyboard satys responsive. Not every day, but enough to be annoying. Loging out doesn't help, neither does killing off Lightdm and restarting it.
Only fix I have found so far is a reboot.

I use a USB keyboard with an adaptor to the PS/2 port.
Fresh install
UI Unity
Linux 3.8.0-19-generic #30-Ubuntu SMP Wed May 1 16:35:23 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux
Video : Catalyst (but had same trouble with stock driver)
Architecture: x86_64

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[jlcruz (jlcruz)]

Hello,

This happens to me too. Brand new machine, fresh install. Happens with both Unity and KDE.

$ uname -a
Linux dev294-l 3.8.0-25-generic #37-Ubuntu SMP Thu Jun 6 20:47:07 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

jlcruz@dev294-l ~ $ lsusb
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
Bus 002 Device 003: ID 413c:2105 Dell Computer Corp. Model L100 Keyboard

It happens to me every 3/4 hours, so I have to reboot at least twice a day. This is quite annoying.

As commented above, I have also tried restarting lightdm, and even rmmod and modprobe psmouse, but it doesn't help.

Will be happy to provide feedback next time it happens if I'm given any diagnostic commands that could help.

[jlcruz (jlcruz)]

Hello again,

I can add some more feedback here:

1) Identical machine, same Ubuntu fresh installed from the same media CD, but with a PS2 mouse instead of a USB mouse, is not suffering this.
2) Randomly happening with the machine online (even spare). I get this logged to dmesg, like if the mouse were being disconnected/connected. Here only 2 of those instances:
[ 8303.256741] usb 1-1.1: USB disconnect, device number 3
[ 8303.463150] usb 1-1.1: new low-speed USB device number 4 using ehci-pci
[ 8303.559689] usb 1-1.1: New USB device found, idVendor=046d, idProduct=c016
[ 8303.559694] usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 8303.559696] usb 1-1.1: Product: Optical USB Mouse
[ 8303.559699] usb 1-1.1: Manufacturer: Logitech
[ 8303.562098] input: Logitech Optical USB Mouse as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.1/1-1.1:1.0/input/input14
[ 8303.562246] hid-generic 0003:046D:C016.0003: input,hidraw0: USB HID v1.10 Mouse [Logitech Optical USB Mouse] on usb-0000:00:1a.0-1.1/input0
[55456.667592] usb 1-1.1: USB disconnect, device number 4
[55456.872346] usb 1-1.1: new low-speed USB device number 5 using ehci-pci
[55456.968416] usb 1-1.1: New USB device found, idVendor=046d, idProduct=c016
[55456.968421] usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[55456.968424] usb 1-1.1: Product: Optical USB Mouse
[55456.968426] usb 1-1.1: Manufacturer: Logitech
[55456.970726] input: Logitech Optical USB Mouse as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.1/1-1.1:1.0/input/input15
[55456.970874] hid-generic 0003:046D:C016.0004: input,hidraw0: USB HID v1.10 Mouse [Logitech Optical USB Mouse] on usb-0000:00:1a.0-1.1/input0

The device number gets increased every time.

3) Once the mouse has crashed, and without unplugging it, I have plugged an identical mouse to a different USB port. And this one worked perfectly. The only difference is that the port I plugged in the new one was 3.0, while the crashed one is 2.0.

Will test now by having my crashed mouse on a 3.0 USB from boot time - If it doesn't crash, then this problem may be affecting only USB 2.0.

Any ideas?

JL

[Nicolas (girot-nicolas)]

I have this problem on Ubuntu 14.04 with mouse Logitech M525 (connected on USB 3)

Linux jarvis 3.13.0-34-generic #60-Ubuntu SMP Wed Aug 13 15:45:27 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

Bus 003 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver

The problem appears oddly when i connect on gmail... maybe due to hangout...

[Freddy Malatsi (freddy-malatsi)]

I have same problem on Ubuntu 14.04 with Dell mouse /tried different mouse as well same problem
Laptop mouse pad works though

Linux freddy-cbs 3.16.0-30-generic #40-Ubuntu SMP Mon Jan 12 22:06:37 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

Bus 002 Device 004: ID 0a5c:5801 Broadcom Corp. BCM5880 Secure Applications Processor with fingerprint swipe sensor
Bus 002 Device 005: ID 0461:4d51 Primax Electronics, Ltd 0Y357C PMX-MMOCZUL (B) [Dell Laser Mouse]
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 1bcf:2802 Sunplus Innovation Technology Inc.
Bus 001 Device 003: ID 413c:8187 Dell Computer Corp. DW375 Bluetooth Module
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub