MMS settings not working properly on Pro 5

[Tomas Öqvist]

Device: Meizu Pro 5
OS: OTA-11
SIM slot 1: SD card
SIM slot 2: Tele2 Sweden SIM

I have used slot 2 for my SIM from the beginning with my Pro 5 as I have understood the two SIM slots work identically, except that I can only have an SD card in slot 1.

After the SIM card is automatically registered with my carrier, I get the APN settings for Tele2 Norway, which are similar to the Tele2 Sweden APN settings below only with a dfferent proxy address and ".no" instead of ".se". With the Norwegian settings I can send MMS to other people, but I am not able to receive MMS from others. However, I can send and receive MMS to/from myself (maybe that is because my settings are Norwegian both sending and receiving). Changing to the Tele2 Sweden settings manually in the mobile settings, I am not able to send or receive MMS to/from anyone, instead it ends with a "Failed to send" in the messaging app. Mobile surfing works on both Swedish and Norwegian APN settings.

Default settings for MMS for Tele2 Sweden:

Username: Leave blank
Password: Leave blank
Protocols: HTTP
APN: 4G.tele2.se
Proxy address: 130.244.202.030
Port number: 8080
Home page / Message Server: http://mmsc.tele2.se

Default settings for surf

Username: Leave blank
Password: Leave blank
Protocols: HTTP
APN: 4G.tele2.se
Home: http://mobil.tele2.se

About a year back, I experienced send/receive MMS problems on my Bq Aquaris E4.5 and Nexus 4, but those got resolved with later updates. After that I haven't encountered any MMS problems with Tele2 Sweden until switching to Meizu Pro 5. I am using the same SIM card and carrier, only that it is the first time I have access to a device capable of 4G.

This is really problematic, as I cannot receive long SMS messages either (as they get converted to MMS).

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Tomas Öqvist (tomoqv)]

Update:
Did a reset of all the APN settings (I had them manually set to Tele2 Sweden before) and it reverted to Tele2 Norway. The standard settings are as follows:

APN: internet.tele2.no
Proxy address: 193.12.40.14
Proxyport: 8080
MMSC: http://mmsc.tele2.no

After this, the Pro 5 won't connect to mobile data at all this time! Not even following a reboot. The strange situation occurs that the top bar indicator show no connection, but pulling indicator down shows Tele2 4G (see attached image). I have also tried to change APN to 4G.tele2.no, but same problem.

Manually adding the Tele2 Sweden settings, gives me mobile data back, but still no MMS.

[Anssi Leino (anssi-n)]

I have the same problem with my operator (Sonera) in Finland, MMS is not working correctly on Meizu Pro 5:
To send MMS I need to disable wifi. I can't receive MMS, regardless of whether wifi is on or off. I am using the correct APN settings from my operator (Sonera), and the latest OTA-11.

[Tomas Öqvist (tomoqv)]

There seem to be quite a bit of "hit and miss" when it comes to mobile connectivity on the Pro 5. Did another reset of APN settings today, which reverts me to Tele2 Norway, and I am now able to send MMS again.

[zzarr (rasmus-jonsson)]

Hello!

I have a Meizu MX4 and it affects me too.

I can't receive MMS, I don't even get a SMS with a link as I used too.

Best Regards
/ Rasmus

[Tomas Öqvist (tomoqv)]

@zzarr:
Hi, which telecom operator do you have?

/Tomas