Toshiba Satellite "acpi:LNXVIDEO" problem

[Daniel Larraz]

I have a Toshiba Satellite L755-1NT and when I boot up Ubuntu 12.04 it hangs for 70 seconds and then moves on to
successfully boot system. I can avoid the wait booting up with the "acpi=off" option but that removes lots of functionality from the laptop (battery information, automatic shutdown and more) which is annoying.

I copy & paste the relevant part of "/var/log/syslog":

May 5 09:27:55 turing udevd[393]: timeout: killing '/sbin/modprobe -bv acpi:LNXVIDEO:' [526]
May 5 09:27:56 turing udevd[393]: '/sbin/modprobe -bv acpi:LNXVIDEO:' [526] terminated by signal 9 (Killed)
May 5 09:27:56 turing kernel: [ 72.053936] ACPI Error: Method parse/execution failed [\_SB_.PCI0.PEG0.VGA_.LCD_.NINT] (Node ffff8801c485c870), AE_$
May 5 09:27:56 turing kernel: [ 72.053946] ACPI Error: Method parse/execution failed [\_SB_.PCI0.PEG0.VGA_.LCD_._BCM] (Node ffff8801c485c8e8), AE_$
May 5 09:27:56 turing kernel: [ 72.053954] ACPI Error: Evaluating _BCM failed (20110623/video-372)
May 5 09:27:56 turing kernel: [ 72.054021] input: Video Bus as /devices/LNXSYSTM:00/device:00/PNP0A08:00/device:2f/LNXVIDEO:00/input/input14
May 5 09:27:56 turing kernel: [ 72.054075] ACPI: Video Device [VGA] (multi-head: yes rom: no post: no)
May 5 09:27:56 turing kernel: [ 72.227990] vesafb: mode is 640x480x32, linelength=2560, pages=0
May 5 09:27:56 turing kernel: [ 72.227993] vesafb: scrolling: redraw
May 5 09:27:56 turing kernel: [ 72.227994] vesafb: Truecolor: size=8:8:8:8, shift=24:16:8:0
May 5 09:27:56 turing kernel: [ 72.230014] vesafb: framebuffer at 0xc1000000, mapped to 0xffffc90011b80000, using 1216k, total 1216k
May 5 09:27:56 turing kernel: [ 72.230136] Console: switching to colour frame buffer device 80x30
May 5 09:27:56 turing kernel: [ 72.230148] fb0: VESA VGA frame buffer device
May 5 09:27:56 turing kernel: [ 72.247761] init: plymouth-splash main process (1303) terminated with status 1

Thanks in advance!

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-24-generic 3.2.0-24.37
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: teskmon 1793 F.... pulseaudio
 /dev/snd/controlC0: teskmon 1793 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xc3400000 irq 48'
   Mixer name : 'Conexant CX20585'
   Components : 'HDA:14f15069,1179fc50,00100302'
   Controls : 18
   Simple ctrls : 10
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xc3000000 irq 17'
   Mixer name : 'Nvidia GPU 14 HDMI/DP'
   Components : 'HDA:10de0014,10de0101,00100100'
   Controls : 24
   Simple ctrls : 4
Date: Sat May 5 10:23:33 2012
HibernationDevice: RESUME=UUID=ce013cd0-3e2c-4933-8b5a-f4d2f0bb55f8
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: TOSHIBA SATELLITE L755
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=cf66adfe-4eef-42ea-abaf-9dde4fd34f2e ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-24-generic N/A
 linux-backports-modules-3.2.0-24-generic N/A
 linux-firmware 1.79
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/30/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: 3.00
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Base Board Product Name
dmi.board.vendor: Intel Corp.
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvr3.00:bd12/30/2011:svnTOSHIBA:pnSATELLITEL755:pvrPSK2YE-0SM00CCE:rvnIntelCorp.:rnBaseBoardProductName:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.name: SATELLITE L755
dmi.product.version: PSK2YE-0SM00CCE
dmi.sys.vendor: TOSHIBA

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.4kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-rc7-precise/

[Daniel Larraz (teskmon)]

The v3.4-rc7-precise directory does not contain image packages. I have tried the kernel v3.4-rc6 but it does not fix this bug. Have I used the correct kernel version?

[Daniel Larraz (teskmon)]

The v3.4-precise kernel (May 21, 2012) does not fix this bug either.

When installing, I get the following error messages:

Examining /etc/kernel/header_postinst.d.
run-parts: executing /etc/kernel/header_postinst.d/dkms 3.4.0-030400-generic /boot/vmlinuz-3.4.0-030400-generic
ERROR (dkms apport): kernel package linux-headers-3.4.0-030400-generic is not supported
Error! Bad return status for module build on kernel: 3.4.0-030400-generic (x86_64)
Consult /var/lib/dkms/nvidia-current/295.40/build/make.log for more information.
Configurando linux-image-3.4.0-030400-generic (3.4.0-030400.201205210521) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/dkms 3.4.0-030400-generic /boot/vmlinuz-3.4.0-030400-generic
ERROR (dkms apport): kernel package linux-headers-3.4.0-030400-generic is not supported
Error! Bad return status for module build on kernel: 3.4.0-030400-generic (x86_64)
Consult /var/lib/dkms/nvidia-current/295.40/build/make.log for more information.

I attach '/var/lib/dkms/nvidia-current/295.40/build/make.log'

The relevant part of '/var/log/syslog' is:

May 21 20:03:56 turing udevd[475]: timeout: killing '/sbin/modprobe -bv acpi:LNXVIDEO:' [497]
May 21 20:03:57 turing udevd[475]: '/sbin/modprobe -bv acpi:LNXVIDEO:' [497] terminated by signal 9 (Killed)
May 21 20:03:57 turing kernel: [ 77.218818] ACPI Error: Method parse/execution failed [\_SB_.PCI0.PEG0.VGA_.LCD_.NINT] (Node ffff8801c6065870), AE_AML_INFINITE_LOOP (20120320/psparse-536)
May 21 20:03:57 turing kernel: [ 77.218828] ACPI Error: Method parse/execution failed [\_SB_.PCI0.PEG0.VGA_.LCD_._BCM] (Node ffff8801c60658e8), AE_AML_INFINITE_LOOP (20120320/psparse-536)
May 21 20:03:57 turing kernel: [ 77.218836] ACPI Error: Evaluating _BCM failed (20120320/video-364)
May 21 20:03:57 turing kernel: [ 77.218864] video: probe of LNXVIDEO:00 failed with error -5
May 21 20:03:57 turing kernel: [ 77.228796] init: udev-fallback-graphics main process (1305) terminated with status 1
May 21 20:03:57 turing kernel: [ 77.241646] init: plymouth-splash main process (1311) terminated with status 1
May 21 20:03:57 turing acpid: client connected from 1323[0:0]
May 21 20:03:57 turing acpid: 1 client rule loaded

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[Daniel Larraz (teskmon)]

Upstream bug report: https://bugzilla.kernel.org/show_bug.cgi?id=43271

[penalvch (penalvch)]

Daniel Larraz, as per http://www.toshiba.es/innovation/jsp/supportMyProduct.do?service=ES an update is available for your BIOS (3.60). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Daniel Larraz (teskmon)]

The BIOS update fixed it.

[penalvch (penalvch)]

Daniel Larraz, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/994994/comments/8 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.