blinking blank screen after booting [asus zenbook ux21]

Bug #991902 reported by Ivan Zorin
20
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Fedora)
New
Undecided
Unassigned
linux (Ubuntu)
Incomplete
Medium
Unassigned

Bug Description

Hardware: Asus Zenbook UX21e
Software: Ubuntu 12.04 LTS

This issue have begun from booting LiveCD - I've dowloaded iso, burned it and loaded using external CD drive: screen was blinking couple times during boot. However, after booting system seems stable, so during installation wasn't any problems at all.

After first boot into installed system I've noticed the following behavior:
 - display is blinking couple times during boot
 - display is blinking couple times on lightdm login screen
 - after login display also is blinking couple times, buf after this system looks like usable and stable

The symptoms above is repeating each time on boot now, but *SOMETIMES* display becomes totaly blank after blinking - it may be blank:
 - during boot
 - after boot, but before lightdm screen shows up (I can hear logon screen sound when display is blank already)
 - after login - I've entered login/password, desktop shows up, display is blanking, and then display is never showing up again
 - if i run 'xrandr' from terminal, then screen is blinking (probably, when tries to detect supported resolutions) one time just as during boot

Some additional information:
 - all currrent updates is installed
 - screen is not black/turned off - it's *blank* (i can see LED light for screen)
 - I've tried another kernels from Kernel Mainline PPA (http://kernel.ubuntu.com/~kernel-ppa/mainline/ : I've tested 'daily', 'drm-intel-fixes' and 'drm-intel-next' - no any success at all; behavior is the same)
 - I've tried another xorg-related packages from XOrg Edgers PPA - behavior is still the same
 - I can't see TTYs, if screen goes blank during/after boot - I can switch to TTY 'in blind': ctrl+alt+f2, and it works, for example: type login/password, run 'sudo reboot', type password; but on TTY screen is also blank
 - switching to TTY's after booting and login in with 'working' screen may cause screen to blank it

Non-working workarounds (https://wiki.ubuntu.com/X/Troubleshooting/BlankScreen#How_It_Works):
 - I've tried to remove 'quite splash' from 'linux' line in grub config (by editing /etc/default/grub and doing sudo update-grub)
 - I've tried to add 'set gfxpayload=text' option in menu entry on boot using grub

Working workaround:
 - add 'nomodeset' to 'linux' line in grub config: after this no any issues described above, system is booting stable, but, obviously, user has lost additional graphics hardware acceleration and features (unity-3d/compiz/compositing/etc), and that's very sad.

Similar bugs - although I can't google exactly the same issue, but looks like that the following bug may be related to my issue:
 - https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/681054?comments=all

I will be very appreciate for any confirmations; also I would like to help by testing/providing necessary logs for fix this issue as soon as possible.
---
.tmp.unity.support.test.1:

ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: None
DistUpgraded: Fresh install
DistroCodename: precise
DistroRelease: Ubuntu 12.04
DistroVariant: ubuntu
ExtraDebuggingInterest: No
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:1417]
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: ASUSTeK Computer Inc. UX21E
Package: xserver-xorg-video-intel 2:2.18.0+git20120416.a1661620-0ubuntu0sarvatt [origin: LP-PPA-xorg-edgers]
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.4.0-999-generic root=UUID=fe676054-057c-445a-bffa-c42edb651348 ro nomodeset
Tags: precise third-party-packages ubuntu regression-update needs-reassignment
Uname: Linux 3.4.0-999-generic x86_64
UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm lpadmin sambashare sudo users
dmi.bios.date: 09/30/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX21E.205
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX21E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX21E.205:bd09/30/2011:svnASUSTeKComputerInc.:pnUX21E:pvr1.0:rvnASUSTeKComputerInc.:rnUX21E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: UX21E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.7.8-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.33+git20120403.43704256-0ubuntu0ricotz
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2+git20120429+8.0.e995b41a-0ubuntu0sarvatt
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2+git20120429+8.0.e995b41a-0ubuntu0sarvatt
version.xserver-xorg-core: xserver-xorg-core 2:1.12.1+git20120428+server-1.12-branch.9ef48c9f-0ubuntu0ricotz~precise
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0+git20120328.99340147-0ubuntu0sarvatt
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99+git20120412.d282719a-0ubuntu0sarvatt
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.18.0+git20120416.a1661620-0ubuntu0sarvatt
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20120328.ab7291d3-0ubuntu0sarvatt

Revision history for this message
Ivan Zorin (iaz) wrote : BootDmesg.txt

apport information

tags: added: apport-collected needs-reassignment precise regression-update third-party-packages ubuntu
description: updated
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Ivan Zorin (iaz) wrote : BootLog.gz

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Ivan Zorin (iaz) wrote : CurrentDmesg.txt

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Ivan Zorin (iaz) wrote : Dependencies.txt

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Ivan Zorin (iaz) wrote : DpkgLog.txt

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Ivan Zorin (iaz) wrote : GconfCompiz.txt

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Ivan Zorin (iaz) wrote : LightdmLog.txt

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Ivan Zorin (iaz) wrote : Lspci.txt

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Ivan Zorin (iaz) wrote : Lsusb.txt

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Ivan Zorin (iaz) wrote : MonitorsUser.xml.txt

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Ivan Zorin (iaz) wrote : ProcCpuinfo.txt

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Ivan Zorin (iaz) wrote : ProcInterrupts.txt

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Ivan Zorin (iaz) wrote : ProcModules.txt

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Ivan Zorin (iaz) wrote : UdevDb.txt

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Ivan Zorin (iaz) wrote : UdevLog.txt

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Ivan Zorin (iaz) wrote : UnitySupportTest.txt

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Ivan Zorin (iaz) wrote : XorgLog.txt

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Ivan Zorin (iaz) wrote : XorgLogOld.txt

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Ivan Zorin (iaz) wrote : Xrandr.txt

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Ivan Zorin (iaz) wrote : xdpyinfo.txt

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Ivan Zorin (iaz) wrote :

From community help ubuntu wiki page about zenbook [ https://help.ubuntu.com/community/AsusZenbook#Kernel_3.2_KMS_.28Solved.29 ]:

----8<----
Commit dc22ee6fc18ce0f15424e753e8473c306ece95c1 in 3.2-rc1 causes the KMS to fail on the Zenbook graphics. 3.2-rc1 to 3.2-rc5 will therefore not boot without supplying kernel parameter i915.modeset=0, in which mode hardware acceleration is disabled.

Status: Solved in 3.2-rc6 with commit ed4a51842a9d9e618d4f4c31349b15b974dba5df
----8<----

This is looks like to similar issue, but simptoms the same on fresh newer kernels from Mainline PPA (for example, on 3.4)

Revision history for this message
Ivan Zorin (iaz) wrote :

For the previous comment #21 - related bug #903010

Revision history for this message
Ivan Zorin (iaz) wrote :

I've discovered another workaround, it works like this:
 - booting with default arguments (without 'nomodeset')
 - if on lightdm login screen goes blank, then attaching working external monitor via miniHDMI->VGA adaptor makes screen on laptop visible again

Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Ivan Zorin (iaz) wrote :

Updating BIOS to the latest available version (210) - won't help.
Trying Fedora - exactly the same results.
It's may be some hardware problem, but with pre-installed Windows wasn't any issues with screen.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report at bugzilla.kernel.org [1]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

If you are comfortable with opening a bug upstream, It would be great if you can report back the upstream bug number in this bug report. That will allow us to link this bug to the upstream report.

[1] https://wiki.ubuntu.com/Bugs/Upstream/kernel

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Triaged
Revision history for this message
SorryGoFish (geoff-oxholm) wrote :

My work-around when my UX21 screen goes blank is to press the suspend hot-key, then resume the laptop. This restores the screen visibility for me.

bugbot (bugbot)
tags: added: edgers
bugbot (bugbot)
tags: added: flicker
tags: added: black-screen
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Confirmed
Revision history for this message
Chris Wilson (ickle) wrote :

I know that ux31 mostly works with fixes from v3.8, so I presume the same batch of fixes will help ux21. Can you please test with the raring kernel (or backport of v3.8)?

Changed in xserver-xorg-video-intel (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
bugbot (bugbot) wrote :

We're closing this bug since there has not been a response from the original reporter. However, the issue still exists please feel free to reopen with the requested information. If you're not the original reporter, we'd prefer you file a new bug report.

Some tips:

  * Report X.org bugs via the command: `ubuntu-bug xorg`

  * Test against the latest development Ubuntu. http://cdimage.ubuntu.com/daily-live/
    Bugs marked as affecting the development version tend to get priority attention.

  * The `xdiagnose` utility has functionality for enabling debugging and
    analyzing a few common X problems.

  * Tag your bugs with the Ubuntu versions you have reproduced the issue in.

  * See https://wiki.ubuntu.com/X/Reporting for tips on writing good bug reports.

Changed in xserver-xorg-video-intel (Ubuntu):
status: Incomplete → Expired
Revision history for this message
penalvch (penalvch) wrote :

Ivan Zorin, as per https://www.asus.com/Notebooks_Ultrabooks/ASUS_ZENBOOK_UX21E/#support an update is available for your BIOS (214). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

no longer affects: xserver-xorg-video-intel (Ubuntu)
tags: added: bios-outdated-214 needs-upstream-testing
removed: asus black-screen flicker gma intel lts needs-reassignment screen
Changed in linux (Ubuntu):
status: Triaged → Incomplete
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